Cumberland Toyota

Over all service was acceptable. We have a 2021 RAV4 Hybrid. Multipoint Inspection form TOYINSP-TXM (02/20) under the interior section that the ‘HV battery cooling intake filter - in We have a 2021 RAV4 Hybrid. Multipoint Inspection form TOYINSP-TXM (02/20) under the interior section that the ‘HV battery cooling intake filter - inspection every 5K, clean every 20K’. To date this service has not been completed, our RAV now has 20k on it. We have asked at each service appoint since we purchased the vehicle. The service department states that this service requires a higher technician to complete, and we would have to wait or reschedule. Our general reply is “ then why is it on the inspection form”. Our research on a Hybrid mentioned this filter and how vital is is to the life of the vehicle battery. It’s confusing to schedule service appointments only to learn we need to take extra steps with the service department for such work, which is outlined by Toyota. More

Best place to go to with great and friendly service They get you in and out as quickly as they can They get you in and out as quickly as they can More

Unusual for a dealer, they are really nice and actually try to help. Haven’t ever had a better experience!! try to help. Haven’t ever had a better experience!! More

Always gets me out on time. Franklin is one of the best customer support people I have seen. Franklin is one of the best customer support people I have seen. More

They were nice and helpful and were able to fix my car quickly. Would definitely recommend quickly. Would definitely recommend More

Staff was nice the process was quick always dread buying a new vehicle but my experience here was good. a new vehicle but my experience here was good. More

Alway a pleasure to work with Roberta and the team a Cumberland Toyota I have purchased 3 vehicles there over the years Cumberland Toyota I have purchased 3 vehicles there over the years More

Excellent service. Travis was wonderful. He was very knowledgeable about my 12 v battery issue. Billing dept was very helpful. Travis was wonderful. He was very knowledgeable about my 12 v battery issue. Billing dept was very helpful. More

As is normal here, they were ready for the vehicle when we arrived. The wait for the service to be completed was very reasonable. We were finished and out of the dealership in a minimal time. we arrived. The wait for the service to be completed was very reasonable. We were finished and out of the dealership in a minimal time. More

The folks are very friendly, efficient and knowledgeable. In addition, the services are reasonably priced. In addition, the services are reasonably priced. More