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Cumberland Toyota

Cookeville, TN

4.5
2,996 Reviews

1540 Interstate Dr

Cookeville, TN

38501

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2,996 Reviews of Cumberland Toyota

August 27, 2022

Work done quickly. Employees were polite and helpful. Waiting room was comfortable and had a TV. More

by Mooorers
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Aug 27, 2022 -

Cumberland Toyota responded

Thank you so much for the feedback

August 27, 2022

Great costumer service people are very friendly I been costumer from there for a years More

by BAGUSTIN7838
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Fred Riddle, Brandon Davidson, Ronnie Bean, Cody Thomas
Aug 27, 2022 -

Cumberland Toyota responded

Thanks for this great review! We appreciate your time and the extra effort it takes to provide your feedback

August 27, 2022

Always professional, polite, and Prompt. They listen to your comments about the problem and follow through More

by BLELONEK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Hollie Crabtree
Aug 27, 2022 -

Cumberland Toyota responded

It was a pleasure to read about your experience while visiting our dealership

August 26, 2022

We had an appointment for oil change service, check all, alignment and rotate tires! We pulled in… no one greeted us.person sitting inside. After checking in and waiting, girl came to tell us the tires di More

by AGMANTOO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Hollie Crabtree
Sep 05, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're sorry to hear that your experience was less than satisfactory. We would like to apologize for the inconvenience caused and assure you that this is not indicative of the service we aim to provide our customers. We would like to offer our sincerest apologies and invite you back to our dealership so that we may provide you with the level of service you deserve. If there is anything else we can do for you, please don't hesitate to let us know.

August 26, 2022

Arrived for scheduled 10:30am appt for brake job. Was not ready until 2:30pm! More

by Mike.arrington
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Travis Fitzpatrick
Aug 27, 2022 -

Cumberland Toyota responded

We would like to apologize for your recent visit to our dealership. Our goal is to provide an exceptional experience for each of our guests and clearly, we let you down. We hope that you will allow us the opportunity to make it up to you on a future visit.

August 26, 2022

We are very dissappointed with the service we received for our vehicle and the lackluster customer service. More

by JNORTHCUTT2332
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Variety
Aug 27, 2022 -

Cumberland Toyota responded

Thank you for taking the time to share your experience with Cumberland Toyota. We are sorry to hear that we did not meet your expectations and that our customer service was not up to par. We strive to provide excellent customer service and we are so sorry that we fell short in this instance. If there is anything we can do to improve your experience in the future, please do not hesitate to let us know. Thank you for choosing Cumberland Toyota and we hope you will give us another chance in the future.

August 26, 2022

Great small town Toyota dealership! Everyone was friendly. But on the flip side I recently relocated here from a larger city where I never waited more then 45 minutes for complete Toyot More

by Bllmiller59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
Aug 27, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your vehicle service needs! We're glad to have you as part of our community and appreciate your feedback. I will share your comments with our team and we'll do our best to improve our service times. Thank you again for choosing us and we hope to see you soon!

August 26, 2022

Cumberland Toyota was very nice and understanding. Very easy to communicate with and explain numbers! They also gave me a great deal on my trade in as well as a new car I LOVE!!! More

by Perrianna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Brandon Davidson, David Gist
Aug 26, 2022 -

Perrianna responded

Overall great experience

August 26, 2022

Always super service! Would not go anywhere else! Employees are very knowledgeable and wait time is short. More

by KIMHALL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Travis Fitzpatrick
Aug 27, 2022 -

Cumberland Toyota responded

It's great to hear that your visit with us earned a 5-star rating

August 26, 2022

The service appointment was on time and efficient … in and out and back on the road More

by Dmsyearbook19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree
Aug 27, 2022 -

Cumberland Toyota responded

Thanks for sharing

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