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Cumberland Toyota

Cookeville, TN

4.5
2,996 Reviews

1540 Interstate Dr

Cookeville, TN

38501

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2,996 Reviews of Cumberland Toyota

February 20, 2020

Thanks to Cumberland Toyota in Cookeville, TN for the great service when working on our Scion. We appreciate the friendly and timely service. See you next time we need service. More

by JSB
Recommend Dealer
Yes
Employees Worked With
John who scheduled the appointment. , Travis Fitzpatrick
Mar 20, 2020 -

Cumberland Toyota responded

Thank you for posting this kind review

January 31, 2020

Have used it for service only a couple of times. I have been very satisfied both times with people and short waiting time. Nice waiting room! More

by Birgitta.selen
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Feb 03, 2020 -

Cumberland Toyota responded

Thanks for taking the time with that great review and for your business! We really appreciate both! Enjoy and we look forward to helping again in the future!

January 29, 2020

Dealer was on time and fast for our RAV4 service. Pleasant to work with. Also took a test drive in a Highlander.with Cody who was knowledgeable about the 2019 and 2020models More

by D58kerry
Recommend Dealer
Yes
Employees Worked With
Frank Higginboth, Travis Fitzpatrick, Cody Thomas
Jan 29, 2020 -

Cumberland Toyota responded

Thank you for your kind words about Cody and your experience with our dealership! At Cumberland Toyota we really do want you to drive home happy! We look forward to assisting you in the future!

January 16, 2020

Very good Well run and clean,neat appearance. Too much paper work!! I know it’s a big ticket item , but the process needs to be streamlined. More

by beverlylyons1000@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Riddle, Wayne Chaffin
Jan 27, 2020 -

Cumberland Toyota responded

Thank you for taking the time to write this review. We appreciate your feedback and hope you are enjoying your New Toyota!

January 14, 2020

Another pleasant car purchasing experience, this time buying from Overdrive. Ask for Greg, he was awesome! We got a nice clean vehicle at a fair price after friendly negotiations. More

by Pete & Dea
Recommend Dealer
Yes
Employees Worked With
Randy - 5 star, Chad Hancock, Greg Jordan
Jan 14, 2020 -

Cumberland Toyota responded

We love to hear back from our customers. Our team does a wonderful job at making sure all of the customer’s needs are met and we can see that with your overall experience. If you have any other questions or comments, please let us know how we could help! We hope to see you in the near future.

December 31, 2019

A smaller venue that can provide essential services in a timely manner. Not overly customer friendly waiting area, but car was serviced well and in expected time frame. Service coordinator doing his job f More

by Cumberlandman
Recommend Dealer
Yes
Employees Worked With
Gary Looper, Travis Fitzpatrick, Cody Thomas
Jan 03, 2020 -

Cumberland Toyota responded

We can't thank you enough for taking the time to share.

December 20, 2019

I have a 2018 Tacoma off-road lights r flashing nothing works in the truck they thank it is a harnes but do not no it may b the wheel speed sensor trying to charge almost 500 dollars and the harnes is only More

by Yota
Recommend Dealer
No
Employees Worked With
Roberta Love
Dec 28, 2019 -

Cumberland Toyota responded

Sorry to hear about the difficulties you are experiencing with your Tacoma. I will be happy to see if there is anything we can do to better assist you, would you be available for a quick call? You can reach me directly at 931-520-4128 or you can email me at rcorner@cumberland-auto.com.

December 07, 2019

Timely, efficient and friendly. Thanks so much for taking the time to explain as well when all the work is finished. Great team. Glenda Breeze. More

by Glendabreeze
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Brittany Coomer
Dec 09, 2019 -

Cumberland Toyota responded

We appreciate you taking the time to leave us a great review!

December 02, 2019

Took one hour and 15 minutes for wheel rotation. Dealer notified me of needing oil change and said no need when I showed up. Could not explain why. More

by tomt
Recommend Dealer
No
Employees Worked With
Travis Fitzpatrick
Dec 05, 2019 -

Cumberland Toyota responded

Sorry for the confusion Tom. When the service advisor checked your past service history they discovered that you had been in for an oil change back in June when your Prius had 21000 miles on it. Toyotas recommended maintenance states that a Prius such as yours is due for an oil change every 10000 miles. At the time of your recent visit, your vehicle only had 26000 miles and therefore did not need an oil change. As far as the 1 hour and 15 minutes it took for the service to be completed we are constantly making changes to our processes to provide a better experience for all of our guests. Once again we do apologize for your recent visit and hope to see you again soon.

December 01, 2019

Very informed about products excellent working with the sell man and also the finance department would highly recommend Cumberland Toyota to anyone looking to purchase a new vehicle very satisfied customer More

by willangemeer
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Josh Lawson, Cody Thomas
Dec 03, 2019 -

Cumberland Toyota responded

Thanks for taking the time to write this review. We appreciate your feedback and enjoyed hearing that you had a great experience at our dealership

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