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Cumberland Toyota

Cookeville, TN

4.5
2,995 Reviews

1540 Interstate Dr

Cookeville, TN

38501

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2,995 Reviews of Cumberland Toyota

April 29, 2017

Very pleasant. Worked great with us. Worked fast with us in our time frame. Didn't feel pressured during the process. Printed out the numbers and explained them well. John was very helpfu More

by Abby J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Fielden
May 06, 2017 -

Cumberland Toyota responded

Thank you so much for your business and taking time to write a review about our dealership. We truly appreciate your feedback! It is because of the loyalty of our customers that we are able to continue to offer great service and products at great prices. Thanks again.

April 28, 2017

Great service I had a very good experience buying here and my sales person Christy was very easy to make my deal with . She was very knowledgeable and helpful. More

by Gharlow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christy Herd
May 06, 2017 -

Cumberland Toyota responded

Thank you for writing this fantastic review. It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am happy to hear that our team got your car the best deal. If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online, so be sure to check our Facebook and Twitter pages.

April 28, 2017

Short & sweet Really happy w the truck I bought, it's been a month or two and still pleased with my purchase. John was great! Very helpful,and stuck w us till we we More

by Matte black
Recommend Dealer
Yes
Employees Worked With
John Fielden
May 06, 2017 -

Cumberland Toyota responded

Thank you for writing a review for Cumberland Toyota. We are glad you had a good experience. Please let us know if there is anything we can do for you in the future.

April 28, 2017

USED CAR BUYERS BEWARE Salesman was reasonably nice, albeit uninformed. That's why he rated fair. Used 2010 300 Touring/Signature (Cool vanilla) had issues that either not More

by DoUrHomework
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department either incompetent ot untrustworty., Tommy Booher
May 06, 2017 -

Cumberland Toyota responded

We were sorry to hear about your disapproval of the vehicle you had been considering. Some things to consider....this vehicle is 7 years old with 97000 miles and priced under $10000...an "As is Vehicle". We do our due diligence in making sure that all of our older higher mile vehicle are safe as they are all inspected by our team of ASE Certified mechanics. It sounds like a new vehicle may be a better option for you. Please feel free to call me directly at 931-520-4128 if there is anything else we can do.

April 26, 2017

An amazing experience! I have never looked forward to the "car buying experience" but after visiting Josh Lawson at Cumberland Toyota my opinion has changed! I was so impre More

by Jahunter21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Philip Re
Apr 26, 2017 -

Cumberland Toyota responded

It's great to hear that your visit with us earned a 5-star rating! It's also great to know that it's an experience you'd recommend for friends and family as well. We couldn't ask nicer comments and we thank you for taking the time to share it! If you have any questions Feel Free to contact me any time at rcorner@cumberland-auto.com Sincerely, Ryan Corner E Commerce Director

April 24, 2017

New 4runner Josh Lawson & Kirby Beverly were very helpful with my selection of my new 4runner. They went above & beyond to help me & even stayed late to make sure More

by Hollyanne29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Kirby Beverly
Apr 26, 2017 -

Cumberland Toyota responded

It's great to hear that your visit with us earned a 5-star rating! It's also great to know that it's an experience you'd recommend for friends and family as well. We couldn't ask nicer comments and we thank you for taking the time to share it! Sincerely, Ryan Corner E Commerce Director

April 21, 2017

Good, prompt, friendly and helpful Everyone at Cumberland Toyota was very friendly and went out of their way to help you. The salesman John Fielden was exceptionally nice and willing to More

by Olivefannie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Fielden
Apr 24, 2017 -

Cumberland Toyota responded

We appreciate you taking time to leave us a great review! We are pleased to know that we did a great job in assisting you in your purchase. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Thank you, E Commerce Director Ryan Corner

April 18, 2017

The Best! I went with my mother to purchase a new vehicle for her. Josh Lawson went above and beyond to accommodate my mom. He let her test drive the cars she More

by Melva S. Haston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Wayne Chaffin
Apr 24, 2017 -

Cumberland Toyota responded

Your marvelous review means a lot to us. We appreciate your feedback and are happy to hear that Josh, Wayne and the rest of the team were able to meet your needs. At the dealership, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Welcome to the Cumberland family.

April 17, 2017

First car~ I had a great time. So exciting. Paul Dean helped me out. I spent about 4 hours here which was the only downfall because my boyfriend had to leave ear More

by Meloicia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Dean
Apr 24, 2017 -

Cumberland Toyota responded

We love hearing from our customers, so thank you for leaving us this wonderful feedback. It is a delight to have had the opportunity to work with you once again. Paul is truly a great member of our team and we are glad to know that he made sure you had an enjoyable car buying experience. We appreciate your recommendation and feel free to let us know if there is anything else we can do for you. Take care and have fun driving! Thank you, E Commerce Director Ryan Corner

April 15, 2017

Great buying experience! I had a great buying experience. Friendly staff this is my fourth car I have bought from Cumberland Auto. I wouldn't go anywhere else. I always use Jo More

by Fhammock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Lawson
Apr 24, 2017 -

Cumberland Toyota responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Cumberland Toyota. Thanks for the recommendation. Please feel free to contact us if you have any questions. Take care! Thank you, E Commerce Director Ryan Corner

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