Cumberland Toyota

Excellent, smooth and easy!! I just moved here two weeks ago and need a car and Matt Thomsen was such a great help! I have no idea about buying a car and this is my first car and I just moved here two weeks ago and need a car and Matt Thomsen was such a great help! I have no idea about buying a car and this is my first car and he made me feel really comfortable. He explained everything to me and was willing to HELP ME versus selling me a car. I recommend you come and visit Matt! More

Great Experience! All of the employees we dealt with during the purchase of our Highlander were very helpful and friendly, especially our Sales Consultant, Philip Re. All of the employees we dealt with during the purchase of our Highlander were very helpful and friendly, especially our Sales Consultant, Philip Re. He went above and beyond trying to find exactly what we wanted. We greatly enjoyed our experience with Cumberland Auto. More

Fantastic Car Buying Experience! The folks at Cumberland Auto take great care of their customers. I have purchased several vehicles from them and highly recommend them to anyone look The folks at Cumberland Auto take great care of their customers. I have purchased several vehicles from them and highly recommend them to anyone looking to buy a new or used car. Josh Lawson was extremely helpful during the sales process, and took the time to show me how everything worked in my new car. Wayne did a great job with all of the financing/paperwork...he had everything ready for me to sign when I got to his office and it was a smooth/quick process. And Brandon Hall is one of the finest people you'll meet. You won't find another owner of a car dealership as good as him. I will definitely return to Cumberland Auto the next time I need a car. More

Toyota experience I have owned toyota vehicles since I was 16 years old. And I'm old now. I have always had a great experience with Odel Braswell and Cumberland Toyota. I have owned toyota vehicles since I was 16 years old. And I'm old now. I have always had a great experience with Odel Braswell and Cumberland Toyota. Great vehicles, Great sales team, and great Service with Brent, David, and Gary!!! I would recommend them to anyone. More

WONDERFUL STAFF The entire experience was very pleasant. The knowledgeable and friendly staff that I worked with made the entire day less stressful and they were extr The entire experience was very pleasant. The knowledgeable and friendly staff that I worked with made the entire day less stressful and they were extremely patient and addressed all my many many questions and concerns. GREAT customer service!! More

Friendliest, most helpful staff in Cookeville Couldn't have asked for a better experience when buying a car. Mike McCoin did everything in his power to help me get into the car that was perfect fo Couldn't have asked for a better experience when buying a car. Mike McCoin did everything in his power to help me get into the car that was perfect for me. Would choose Cumberland Toyota over any other dealer to buy a car from again. More

Excellent!! I've been to many dealerships but none compare to this one. The staff are all very friendly and seem eager to help. The salesman I worked with seemed I've been to many dealerships but none compare to this one. The staff are all very friendly and seem eager to help. The salesman I worked with seemed to truly have my best interest at heart instead of just trying to sell me a car. The manager did anything and everything to make sure we were satisfied and could leave in the car we wanted. Would definitely recommend buying from them!! More

excellent service Mike went beyond the salesman to make us a great deal. Told him a week or so ago what we wanted and he found it for us.Don't usually buy from a dealer Mike went beyond the salesman to make us a great deal. Told him a week or so ago what we wanted and he found it for us.Don't usually buy from a dealer but so happy that we found Mike. Great salesman and a great person. Wish him the very best in the future. More

Excellent Sales and Service We traded in our 2008 Highlander purchased a 2016 Highlander and absolutely love it. We always had confidence in their service department which is on We traded in our 2008 Highlander purchased a 2016 Highlander and absolutely love it. We always had confidence in their service department which is one of the reasons that we went to them for a new vehicle. The two people that worked with us are Kirby Beverly and John Fielden and both were excellent.John is a good salesperson and he found the vehice that we were looking for and Kirby took the time to explain many of the features of the new vehicle. We are delighted that we shopped at Cumberland Toyota. More

Used car consideration Considering a used midsize suv and was able to take it for a test drive. We found a few minor issues with the vehicle that should have been an easy fi Considering a used midsize suv and was able to take it for a test drive. We found a few minor issues with the vehicle that should have been an easy fix. We returned that evening to find the vehicle in nearly the same condition that we left it and to the surprise of Matt and us. We had previously purchased multiple vehicles from Matt and Cumberland Toyota and was very satisfied with every aspect of each deal. We were confident with the minor adjustments that needed to be made that we would have made a deal. We left feeling frustrated and a deal was not made. Had the department put a little more effort into the task given, there would have been a sale and two happy customers. Instead we chose a different dealer and was able to get what we were looking for. Matt is a friendly and considerate salesman, it's a sad that the other employees in the different department were not motivated to their job! More