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Cumberland Toyota

Cookeville, TN

4.5
2,996 Reviews

1540 Interstate Dr

Cookeville, TN

38501

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2,996 Reviews of Cumberland Toyota

February 18, 2016

I got my dream car at Cumberland Auto! I was looking for a specific pre-owned vehicle and I'm glad I found it at Cumberland Auto. I found the vehicle online and got all questions answered a More

by Groovy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany, Roberta Love, Kyle Potter
Mar 21, 2016 -

Cumberland Toyota responded

Thanks so much for this great review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it's important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we're happy to hear that you agree! On behalf of your Friends here at Cumberland Toyota. Sincerely, Ryan Corner E Commerce Director

February 18, 2016

Great Jacob alley went above and beyond to get us into our new car he kept us updated on what was going on and alway return my call in a timely manner excel More

by djcrawley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Alley
Mar 21, 2016 -

Cumberland Toyota responded

Congratulations on your new car! I hope that we have won your repeat business by working hard to get you the best price possible. Jacob is truly an asset to our team and I am glad that he was able to help you in finding the car that satisfies your needs. Thank you for your recommendation. We would be happy to assist you again in the future. Sincerely, Ryan Corner E Commerce Director

February 17, 2016

Second car purchase Matt Thomsen is a great salesman! Works with problem customer (me) and gets the best deal he is able. We just bought our second vehicle from Matt. We More

by Nicole
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Thomsen
Mar 21, 2016 -

Cumberland Toyota responded

Congratulations on your new purchase. We are very happy that we were given the opportunity to provide you and your family the level of customer service that you deserve. Thank you for sharing your wonderful experience with Cumberland Toyota. Sincerely, Ryan Corner E Commerce Director

February 17, 2016

Great Salesman! Matt Thomsen is a great guy! He just sold me a new car and I love it! He is awesome to work with, very courteous and super polite! More

by Suz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Thomsen
Mar 21, 2016 -

Cumberland Toyota responded

Congratulations on your new car! I hope that we have won your repeat business by working hard to get you the best price possible. Matt is truly an asset to our team and I am glad that he was able to help you in finding the car that satisfies your needs. Thank you for your recommendation. We would be happy to assist you again in the future. Sincerely, Ryan Corner E Commerce Director

February 17, 2016

Happy green I came into Cumberland Toyota just to look at the new Prius and John Fielden went over the car with me completely so I had to buy it. He knew everythi More

by 3gen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Fielden
Mar 21, 2016 -

Cumberland Toyota responded

It was a pleasure to read about your buying experience working with John. Congratulations on your new purchase! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Sincerely, Ryan Corner E Commerce Director

February 17, 2016

it was a rewarding experience friendly, knowledgeable, didn't waste my time, dealership was very clean and neat, they were very prompt in getting the new vehicle ready and I appre More

by larry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Wayne Chaffin
Feb 20, 2016 -

Cumberland Toyota responded

I am pleased to hear that Josh was able to help you through the buying process and make your visit to the dealership an enjoyable one. We truly value your business, and we look forward to working with you again in the future. Thank you for choosing Cumberland Toyota, and welcome to the family! – Respectfully, E Commerce Director Ryan Corner

February 16, 2016

Great experience Great car at a great price. Josh Lawson is awesome. I'm very happy with the extended warranty and will shop here again. Thanks again More

by Dawn
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Wayne Chaffin
Feb 20, 2016 -

Cumberland Toyota responded

Thank you so much for this great 5-star review! Josh is a great member of our team and we are glad to know that he went above and beyond his way to make sure you had an enjoyable car buying experience. We appreciate your business and we encourage you to FOLLOW us on Twitter and LIKE us on Facebook for exclusive service deals. Sincerely, Ryan Corner E Commerce Director

February 13, 2016

very good people mike was very helpful through the whole prosses. he explained all phases and ops of the prosses. he was very friendly and helpful befor and after the More

by dale&carol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McCoin
Feb 20, 2016 -

Cumberland Toyota responded

Congratulations on your new purchase!! Thank you so much for your kind review, Mike is a great asset to our team! Enjoy your new car! Sincerely, Ryan Corner E Commerce Director

February 13, 2016

Wonderful staff Had a great experience bought a new car and was done in 1 hour. Salesman Jacob alley was awesome!! Really recommend this guy to anyone! More

by Tom1984
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Alley
Feb 20, 2016 -

Cumberland Toyota responded

It was a pleasure to read about your buying experience working with Jacob. Congratulations on your new purchase! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Sincerely, Ryan Corner E Commerce Director

February 13, 2016

Knowledgeable and Smooth Experience At first, just the thought of buying an vehicle appears stressful. But not the case with Ryan Corner on the job. Called the dealership to inquire abou More

by G High
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Corner
Feb 20, 2016 -

Cumberland Toyota responded

Thank you again for leaving feedback about your experience here at Cumberland Toyota. We appreciate your business and wish you luck with your new vehicle. Please feel free to call or stop by if you have any questions! Sincerely, Ryan Corner E Commerce Director

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