Cumberland Toyota

Good car, good deal, good people Our decision came down to the Honda Civic or the Toyota Corolla, both good choices. Product Specialist Phillip Re and Sales Consultant John Felden ma Our decision came down to the Honda Civic or the Toyota Corolla, both good choices. Product Specialist Phillip Re and Sales Consultant John Felden made the difference. Both very friendly and helpful. Never felt like we were getting hustled or being led into a bad deal. Both went the extra mile to accommodate a couple of our special requests during purchase. Would/will return next time we are in the market. Have also had experience with their Service Department and came away with a very positive experience. No worries here. More

2016 Highlander purchase. Fred Riddle was our salesperson when we purchased a 2016 Highlander at Cumberland Toyota in Cookeville, TN. Fred was very knowledgable and patient to Fred Riddle was our salesperson when we purchased a 2016 Highlander at Cumberland Toyota in Cookeville, TN. Fred was very knowledgable and patient to show us how to operate all of the features of the Highlander when we went on a test drive. We never felt pressured to make a purchase; we were allowed to think about the offer. After we make the purchase, Fred made certain that we knew how to operate all of the important features before we left the dealership. More

Paul Dean is simply amazing, Cumberland Toyota is the best. We decided to trade in my 2014 Camry but we not sure which model we wanted. Paul Dean was very knowledgeable w/ all the different Toyota models, help We decided to trade in my 2014 Camry but we not sure which model we wanted. Paul Dean was very knowledgeable w/ all the different Toyota models, helping us w/ the pros vs cons for our unique needs and preferences. After we chose the vehicle (3rd model we drove and considered, an Avalon) that is where Paul really shines. I feel like he works for us, like it is his goal to not only put us in the best vehicle but to help us get it at the lowest rate possible. That's a good sales person, IMO, one that doesn't put crazy pressure on you but instead helps you come to a fair price and is in your corner. If you're thinking about a new Toyota trust me Cumberland is the absolute best in Middle Tn., since you're there ask for Paul Dean. He has helped us 2x now and we would not even consider purchasing from anyone else. More

New Toyota RAV4 John Fielden is a great salesman who takes care of the consumer's needs. We were there late and the Toyota sales staff were very accommodating. Have John Fielden is a great salesman who takes care of the consumer's needs. We were there late and the Toyota sales staff were very accommodating. Have traded there for years. More

2016 Camry Great experience. Everything worked out by phone before we got there. Car, price and financing was as discussed. Would highly recommend this Dealer t Great experience. Everything worked out by phone before we got there. Car, price and financing was as discussed. Would highly recommend this Dealer to others. More

I enjoyed very much much working with chad and mike I have dealt with both chad and mike and they have been very courteous and professional toward me I have bought seven new cars from cumberla I have dealt with both chad and mike and they have been very courteous and professional toward me I have bought seven new cars from cumberland auto kia and toyota i wold highly recommend them to anyone wanting to buy a new or used car More

Excellent service Jacob Alley was a great salesman and treated us with the utmost professionalism. We would recommend Cumberland auto to anyone looking for great servic Jacob Alley was a great salesman and treated us with the utmost professionalism. We would recommend Cumberland auto to anyone looking for great service and to be treated fairly. More

New Toyota I came into Toyota and was immediately helped by Travis Fitspatrick and he showed me several cars till I found the one I had to have. Travis then put I came into Toyota and was immediately helped by Travis Fitspatrick and he showed me several cars till I found the one I had to have. Travis then put me with John Fielden to get the best deal possible. John was so easy to work with and he made it so easy to get the paperwork done and put me in the car to move on down the road. I will always buy my cars from John and Travis, they are the best team to work with. Thanks Cumberland Toyota. More

Best Car Buying Experience EVER!! The whole thing started after being screwed over at not one but 2 dealerships! I called my good friend from school, David Hobbs, about vehicle I saw o The whole thing started after being screwed over at not one but 2 dealerships! I called my good friend from school, David Hobbs, about vehicle I saw online. At the time I was only interested in Honda Pilots. We talked about it and realized it wasn't the best option for us but he said I want you to talk to my friend John Feilden and I think he can really help you. We had a unique situation financially being upside down in our trade. John called not long later and we started discussing a Kia Sorento. I agreed to come look at it even though I really didn't want to. I came in that afternoon and John was busy so another man named David Gist stepped in and we located the another Sorento I liked better and he showed it to me and I decided I would come back later. I talked with my husband about it and came back after dinner and met up with John for the first time. We test drove it and I fell in love instantly. We went back and started working with numbers. The day was over and they were closing and he said after our morning sales meeting I'll put this through and let you know. Sure enough the next morning I got a happy text saying I got it! I went and picked up my "new to me" Kia Sorento after work and my husband came back that night and signed the papers on it. What was so special about signing the papers was that John was technically off work but came back in just to be there with us. We've never had that before and we more than appreciated it. We couldn't be more happy with Cumberland Auto and how we were treated. We worked with not one but 3 great guys which shows the amount of respect and team work they share to help their customers. Now I've had my car a week and I couldn't be more in love with the choice I made, especially considering it wasn't even what I was looking for. Thanks David H, David G, and John for all your hard work and helping me see the light on something totally different that I love so much!! More

Are You Kiddin' Me!?!?!? WE ARE 2016 RAV4 OWNERS!!! Are you kiddin' me!? That is how I've felt all day! As recently as last week, my wife Linda and I were convinced that w WE ARE 2016 RAV4 OWNERS!!! Are you kiddin' me!? That is how I've felt all day! As recently as last week, my wife Linda and I were convinced that we were asking too much of ourselves, financially, to be shopping for a vehicle that we, A) needed, and B) have wanted for a very long time. The Toyota models have continually gotten more and more exciting, and the idea of owning a new RAV4 SE - complete with its sporty looks, consistently reliable performance, and remarkably high safety ratings - had always seemed like something that we may be able to do "some day". Well, today that all changed!!! We returned to Cumberland Toyota at around lunch time today, met with sales rep John Fielden, and drove off in short order with our new RAV4 SE. We've been in contact with John, off and on, since late Summer 2015, and returned to talk about the new Toyota models with him just before Christmas. John always treats us with respect, is easy to discuss options with, and is one of the most easy-going, yet knowledgeable and professional, car dealership reps I have ever met. We're both veterans, and we both speak in gut-level terms, so there was never any reason to think that John was feeding us a line of anything that we didn't want to hear. Bottom line? Go to Cumberland Toyota, ask for John Fielden, and pick his brain about anything on the lot. He'll treat you with respect, and help you find what you've been looking for. There are plenty of car dealers out there who only have THEIR satisfaction in mind. Not this time...are you kiddin' me?! Thanks John! Thanks Cumberland Toyota! We LOVE our new RAV4 SE!!! More