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Cumberland Toyota

Cookeville, TN

4.5
2,996 Reviews

1540 Interstate Dr

Cookeville, TN

38501

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2,996 Reviews of Cumberland Toyota

January 08, 2016

Good experience. Overall good experience. As the other reviewers say, ask for Fred Riddle. Seems like a great guy. The rest of the staff was better than other dealers More

by Satisfied Customer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Riddle
Jan 28, 2016 -

Cumberland Toyota responded

We appreciate you taking time to leave us a great review! We are pleased to know that we did a great job in assisting you in your purchase. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Thank you, E Commerce Director Ryan Corner

January 08, 2016

Repeat Customer because of Josh We recently purchased our 4th car from Cumberland Toyota and couldn't be happier. We have had the pleasure of working with Josh Lawson for each purcha More

by ksmvoyager
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Lawson
Feb 01, 2016 -

Cumberland Toyota responded

Congratulations on your first vehicle, ! Our entire team is focused on providing top-notch customer service, and I'm very pleased that your visit with us mirrored our efforts. We appreciate your business and look forward to working with you again in the future! In the meantime, be sure to stay connected with us on Facebook and Twitter for dealer news and specials. Sincerely, Ryan Corner e Commerce Director

January 05, 2016

Great Service Here ! The Sales man was very kind and did all he could to help us out in renewing our Lease for another Camry. Thank You ! Travis More

by heirmyknee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Feb 01, 2016 -

Cumberland Toyota responded

Congratulations on your Camry! Thank you for writing such a marvelous review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Travis was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Ryan Corner E Commerce Director

January 05, 2016

I had the car buying experience that every buyer wants! I contacted my dealer ahead of time and told him what I was interested in and could afford. He worked with the numbers, and when we meet up everything More

by nrbranim06
Recommend Dealer
Yes
Employees Worked With
Wayne Chaffin, Travis Fitzpatrick
Feb 01, 2016 -

Cumberland Toyota responded

Congratulations on your new purchase! Our goal is always to exceed our customer's expectations. I am happy to hear that Travis and Wayne were able to do that. Satisfied customers, such as yourself, are what makes Cumberland Toyota a success. Many thanks for your patronage and we wish you many safe driving miles. Sincerely, Ryan Corner E Commerce Director

January 04, 2016

First New Car Josh Lawson did a great job getting me the car I wanted at the payments I needed! That's how I got my first new Toyota Corolla... Whodey!! More

by GemCity1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Lawson
Feb 01, 2016 -

Cumberland Toyota responded

I am very pleased to hear you are happy with your car and with us! Thank you for giving us the opportunity to assist you in the purchase of your new Corolla. I'm glad Josh did everything to ensure you understood the process and that your questions were answered. If there is ever anything I can assist you with, please let me know. Thank you, E Commerce Director Ryan Corner

January 04, 2016

Cumberland Toyota It was such a great experience working with Josh Lawson to buy my new Camry. He was friendly, knowledgeable, and took the time to show me all the grea More

by katie.agee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Lawson
Feb 01, 2016 -

Cumberland Toyota responded

It was a pleasure to read about your buying experience working with Josh. Congratulations on your new purchase! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Sincerely, Ryan Corner E Commerce Director

January 03, 2016

I've been pleased with Cumberland since 2009. Just bought my second Prius. I was greeted by Fred Riddle and he very professionally helped me through the process. I have been doing business with Cu More

by jojodie13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Riddle, Wayne Chaffin
Feb 01, 2016 -

Cumberland Toyota responded

Congratulations on your new Prius! Our goal is always to exceed our customer's expectations. I am happy to hear that Fred was able to do that. Satisfied customers, such as yourself, are what makes Cumberland Toyota a success. Many thanks for your patronage and we wish you many safe driving miles. Sincerely, Ryan Corner E Commerce Director

January 02, 2016

Wanted a vehicle that took the place of our SUV and car We looked at all models and styles of SUV's and drove the ones that fit our criteria. All of them were nice, but the comfort of the Highlander and the More

by Patricia
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Fielden
Feb 01, 2016 -

Cumberland Toyota responded

Thank you for posting this kind review. We are so happy to hear you enjoyed your experience at Cumberland Toyota. Please call us if you have any questions or concerns. We hope you are enjoying your new ride! Sincerely, E Commerce Director Ryan Corner

January 02, 2016

Life savers We had bought a 2005 Mustang here and the experience was awesome so when we had a bad situation arise with our 2013 Nissan Altima we mistakenly bought More

by Terry Clark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McCoin
Feb 01, 2016 -

Cumberland Toyota responded

Congratulations on your new Mustang, It is imperative to us that we make the car-buying experience smooth and efficient from the initial negotiations to the final paperwork, and I'm very pleased that your visit with us mirrored our efforts. We appreciate your business and look forward to working with you again in the future. In the meantime, be sure to stay connected with us on Facebook and Twitter for dealer news and specials. Sincerely, Ryan Corner E Commerce Director

January 01, 2016

wonderful personal care and service Matt Thompson, Brandon Davidson and Kirby were the team I had the great pleasure of working with at Cumberland Toyota to buy my new Camry. I can tell More

by Dana Harrison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Davidson, Matt Thomsen, Kirby Beverly
Feb 01, 2016 -

Cumberland Toyota responded

Congratulations on your new Camry. We are very happy that we were given the opportunity to provide you the level of customer service that you deserve. Thank you for sharing your wonderful experience with Cumberland Toyota. Sincerely, Ryan Corner E Commerce Director

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