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Cumberland Toyota

Cookeville, TN

4.5
2,996 Reviews

1540 Interstate Dr

Cookeville, TN

38501

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2,996 Reviews of Cumberland Toyota

April 14, 2023

The staff is amiable and are interested in customers needs. They help you work within your schedule. More

by CPWEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Ryan Corner, Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Joby Allen
Apr 15, 2023 -

Cumberland Toyota responded

Thank you for your kind review, it means a lot to us! We're delighted to hear that our staff made an impact on your experience with their friendliness and willingness to accommodate. We take pride in offering a comfortable and helpful shopping environment here at Cumberland Toyota, and appreciate your recognition of the same. Thank you again for choosing us and we look forward to assisting you again in the future.

April 14, 2023

Very thorough and helpful. Everything explained to me in lingo I could understand. Pleasant staff. More

by TIM777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Franklin Higgenbotham, Joby Allen
Apr 15, 2023 -

Cumberland Toyota responded

Thank you for the 5-star review of your experience at Cumberland Toyota. We appreciate the feedback and are delighted to hear that our team was able to provide a thorough, helpful and pleasant service to you. At Cumberland Toyota, we strive to provide clear and respectful customer service that allows our customers to make informed decisions about their vehicles. We're grateful for customers like you who understand this commitment and reward us with positive reviews! Thank you for choosing us.

April 13, 2023

Easy to get appointment, once there I am in and out in appropriate time. Thanks More

by LGCONATSER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Apr 15, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your recent service experience at Cumberland Toyota. We are delighted to hear that we could get you in quickly and that you were able to be in and out on time! Our great team is always striving to make sure your automotive needs are taken care of as promptly and efficiently as possible. Please don't hesitate to reach out if there is anything else we can do for you - customer satisfaction is our number one priority. Thanks again for your five-star review, we sincerely appreciate it!

April 13, 2023

They were prompt and very professional and Vanessa Neal was great as always !we look forward to our next visit . More

by BRADFORDMURRAY1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa neal, Travis Fitzpatrick
Apr 15, 2023 -

Cumberland Toyota responded

Thank you so much for your 5-star review, we really appreciate it! We are so happy to hear that our team's professionalism and service left you with a positive impression. Vanessa Neal is indeed a wonderful asset to Cumberland Toyota, and we look forward to being able to serve you again in the near future. Have a great day!

April 12, 2023

They always do a great job on our vehicle’s. The staff is always very helpful and friendly. More

by GSBLAYLOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Joby Allen
Apr 15, 2023 -

Cumberland Toyota responded

Thank you so much for your kind words! We are overjoyed to hear that we could provide a great service experience. Our staff is dedicated to providing helpful and friendly customer service, and it means a lot that you recognize this effort. We appreciate your trust in us; it's our goal to help get everyone on the road safely with the car of their dreams! If there's anything else we can do for you in the future, don't hesitate to ask. Thanks again for taking the time to leave us this review!

April 12, 2023

Price was what quoted or at least close enough. Service representative was very helpful and professional. More

by 1960dcmadewell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Erica Melton
Apr 15, 2023 -

Cumberland Toyota responded

We appreciate your five star review of Cumberland Toyota! Thank you for taking the time to leave such kind words. We are so glad that your experience met, if not exceeded expectations. It is a pleasure hearing how professional and helpful our staff were to you in getting you what you needed. Our team strives to ensure every customer has a pleasant experience, so your kind words will be shared with them. Thanks again, and we look forward to serving you again soon!

April 12, 2023

This is the 3rd vehicle that we have bought from Fred Riddle. He makes it so smooth and easy. That’s important to a business person. In and out with a great product! More

by MATT@526ROOF.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Erica Melton, Franklin Higgenbotham
Apr 15, 2023 -

Cumberland Toyota responded

Thank you for your generous 5-star review of Cumberland Toyota! We are so glad to hear that your car buying experience was smooth and effortless, thanks to Fred. Here at Cumberland Toyota, providing excellent customer satisfaction is a priority! We truly appreciate your feedback and our team will be delighted to hear about the positive experience you had with us. Please don't hesitate to contact us should any needs arise in the future. Thanks again for being a valued customer!

April 12, 2023

Convenient; knowledgeable - courteous service; complete inspections -recommendations of options. Clean & comfortable waiting room areas. Short waiting period. More

by DAIRHART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Apr 15, 2023 -

Cumberland Toyota responded

Thank you for sharing your experience with Cumberland Toyota, we are delighted to hear that you had an enjoyable visit and that our service exceeded your expectations! We're proud of the honest and attentive customer service that we offer every patron and it's wonderful to know that you found this to be true in your own experience. It's great to know that you enjoyed the convenience, knowledge, courtesy and comfort on-site. We are dedicated to providing a complete inspection and thorough recommendation of options specific to each vehicle so we are pleased that you experienced this first-hand. We value excellent customer service as our primary goal here at Cumberland Toyota. Thank you for taking the time to review us. We look forward to seeing you again soon!

April 12, 2023

My oil change took 1. 5 hours. This is the first time I had to wait this long. More

by Sherri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Apr 15, 2023 -

Cumberland Toyota responded

Thank you for coming to Cumberland Toyota to have your oil change, and taking the time to leave us a review. We apologize that it took longer than usual this time, we always strive to get our customers back on the road in a timely manner. We will use your feedback to work on ways we can make this process faster in the future. We value your business and hope we can continue serving you in the future. Have a great day!

April 11, 2023

Keep me up to date on my Toyota's needs The Dealership keeps me up to date on my Toyota Camry's needs and gives me peace of mind. More

by MRSCASSIEGOMEZ@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
A kind gentleman in a wheelchair. Apologies I forgot his name. But he's always super helpful, every time I come, to Toyota.
Apr 15, 2023 -

Cumberland Toyota responded

Thank you for the 5-star rating and kind review of your experience at Cumberland Toyota. We're delighted that we could provide you with peace of mind as one of our valued customers! It's our pleasure to keep you updated on your Toyota's maintenance needs, and here at Cumberland our team is committed to providing excellent customer service in all areas. We look forward to continuing to serve you for years to come. Please don't hesitate to contact us if you have any questions or concerns regarding your vehicle. Thank you for choosing Cumberland Toyota!

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