Cumberland Toyota

Cumberland Toyota responded

Thank you for taking the time to give us feedback about your recent visit to Cumberland Toyota. We take all feedback seriously and are sorry to hear you were unsatisfied with your experience. We strive to provide excellent service to all of our customers, regardless of their vehicle needs. Our service team is committed to diagnosing vehicles efficiently and accurately in order to best serve our customers. We apologize if this did not happen with your visit. We would welcome the opportunity for further dialogue about your experience with our Service department. Please feel free to reach out at 931-520-4153 so that we can address the issue directly. We hope that through open dialogue we will be able to create a resolution that works for you and reinstate your trust in us as a dealership.

nbl136 responded

your diagnoses of my car was all false i can prove it with no problem it was all lies except it did need brake actuator the rest was false you were trying to come up with everything u could to charge more didnt matter about the truth so dont tell me you are honest

Cumberland Toyota responded

Thank you for visiting Cumberland Toyota and rating us a perfect five stars! It's lovely to hear that our team was friendly, quick and clean and we're thrilled that you enjoyed your wait in our refreshment center. We strive to provide excellent service and want you to enjoy an easygoing experience when you visit us. We appreciate your kind words about our team and our facility. We look forward to seeing you again soon!

Cumberland Toyota responded

Thank you for the kind words, and for taking the time to leave us a review. We are so pleased that the service department at Cumberland Toyota has met your expectations with each visit. Our goal is to provide an excellent customer experience and hearing that we have achieved that is very rewarding. We look forward to continuing to serve you for all your automotive needs in the future!

Cumberland Toyota responded

Thank you so much for taking the time to review us. It's absolutely wonderful to hear you had a pleasant experience at our dealership and we appreciate your kind words. We strive to provide each customer with excellent service from the start of their shopping journey until the day they drive away in their vehicle. We're thrilled that those efforts seem to have made a positive impact on your experience. Thanks for choosing Cumberland Toyota and we hope to see you again soon!

Cumberland Toyota responded

Thank you for your fantastic review of Cumberland Toyota. We cannot express how grateful we are for your kind words about the shop and its staff. Brandon is a great asset to our team and we're so happy that he went above and beyond to help make your purchase easy and enjoyable. It was a pleasure to assist you as well. We hope the rest of your experience with the new Rav4 proves to be just as rewarding. If there’s ever anything else we can do for you, don’t hesitate to reach out - our customers are always top of mind!

Cumberland Toyota responded

Thank you for taking the time to leave such a positive review about Cumberland Toyota. We deeply appreciate your kind words and are pleased to hear that you found our team courteous and knowledgeable. We take pride in ensuring that each of our customers has a great experience while they wait, so we're glad to hear the waiting area was comfortable and that your waiting time was significant. It's customers like you that make us who we are, so thank you for being part of the Cumberland family!

Cumberland Toyota responded

Thank you for your kind words, and for choosing to purchase from Cumberland Toyota! We are so pleased to hear that Christy did exactly what she promised - it's essential that our customers feel appreciated and well-cared for, and we're delighted that this was your experience with us. Thank you again for taking the time to leave us your feedback!

Cumberland Toyota responded

Thank you for your review, we appreciate it! We strive to bring the highest quality of customer service and experience in our dealership. At Cumberland Toyota, we understand how important it is that our customers receive fast and efficient service, so we are pleased to hear that we got you right in & out! We truly appreciate your patronage and hope to do business with you again soon.

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your recent service needs, we appreciate the 5-star review! It's great to hear that our staff was courteous and efficient and got the job done in a timely manner. We hope our comfortable waiting room helped to make the experience even more enjoyable. Thank you again for taking the time to leave your review; we are so happy to know that our team cared for you well!

Cumberland Toyota responded

Thank you so much for your years of loyalty to Cumberland Toyota! We're incredibly proud that we've been able to work on your vehicles and maintain your trust over all these years. We strive to always provide top-notch service and top-quality mechanical work, and it warms our hearts when customers like you take notice and count on us. Please don't ever hesitate to come back in again—we're always grateful when customers choose us for their car needs.