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Cumberland Toyota

Cookeville, TN

4.5
2,996 Reviews

1540 Interstate Dr

Cookeville, TN

38501

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2,996 Reviews of Cumberland Toyota

April 06, 2023

Everything and everyone was amazing as always! Cumberland Toyota has the best staff around. Thanks! More

by AMYMCLERRANDODSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Apr 08, 2023 -

Cumberland Toyota responded

We are so delighted that you had a great experience at Cumberland Toyota! We put in a lot of hard work to try and make sure all our guests have the best experience possible, so it's wonderful to know that it has paid off. Thank you for your kind words about our dedicated staff. We are proud of our team for continuously striving for excellence and providing top-notch customer service! We would love to host you again soon - until then, thank you once more for choosing Cumberland Toyota!

April 05, 2023

Greeted and made sure I knew where to wait. Needed tires rotated and it didn’t take long. More

by GHELMETCKVLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberta Love
Apr 08, 2023 -

Cumberland Toyota responded

Thank you for the fantastic review of your experience at Cumberland Toyota, we really appreciate it! It’s wonderful to hear that our team was able to greet you warmly and help you in finding out where to wait. We're glad that you had your tires rotated quickly and wish that you continued safe travels with your vehicle. If there is anything else we can do to make your future visits more enjoyable, please don't hesitate to reach out. Our guests are key to helping us achieve success and are our best source of feedback on how we can improve products and services. Thank you again, we look forward to seeing you soon!

April 05, 2023

At Cumberland Toyota, I always appreciate the quick and thorough service from friendly and helpful folks! More

by RNEWMAN5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Ryan Corner, Travis Fitzpatrick
Apr 08, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your experience with us here at Cumberland Toyota! We care deeply about offering our customers the best customer service and we appreciate your feedback about how we are doing. We're so grateful that our team's efforts made a positive impression on you and feel glad that we could meet your expectations. Your business is much appreciated and we look forward to having the chance to serve you again soon.

April 04, 2023

Courteous. Professional. Extremely helpful. I was visiting in the area when my battery died. They made sure I was able to get back on the road asap. More

by Djdemarco7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to share your experience at Cumberland Toyota! We take great pride in offering excellent customer service and are thrilled to hear that we did just that for you. It's wonderful to know our team went above and beyond in making sure you were able to get back on the road. We appreciate your kind words and look forward to having you stop by again when you're in Cumberland, TN!

April 04, 2023

Knowledgeable, caring, reliable, fast, If there is a problem with your vehicle they let know early so to get it fixed. More

by JOEY123171
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Erica Melton, Franklin Higgenbotham
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave such a thoughtful review of Cumberland Toyota! We really appreciate the kind words about our service - we strive each day to ensure our customers have a smooth, efficient and reliable experience. We're so happy that we were able to provide knowledgeable care and get any potential issues fixed quickly. We thank you again for your positive feedback and hope to see you again soon at Cumberland Toyota!

April 04, 2023

We have always had great service at the dealership. We do like the Hybrid Avalon Toyota’s and have had about 3 It’s always easy to get appointments More

by ALLENES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Apr 08, 2023 -

Cumberland Toyota responded

Thank you for sharing your experience at Cumberland Toyota, we really appreciate it! We're delighted to hear that you've had the opportunity to benefit from our great service and enjoy three Hybrid Avalon Toyotas over the years. It's also wonderful to hear that scheduling maintenance is always easy for you. Thanks for being a loyal customer! We look forward to seeing you on your next visit.

April 04, 2023

They made the process of buying my RAV4 much easier than I thought, I expected to be there for hours to fill out the paperwork and buy the car. Once my vehicle arrived and was ready for me, it took less tha More

by grace
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christy Herd
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to share your feedback about your recent visit to Cumberland Toyota and for recommending us to others. We take great pride in providing our customers with an exceptional experience each and every time. We are so glad to hear that your consultant Christy was able to make the process of purchasing a RAV4 quick and easy. We will be sure to let her know how much you appreciated her kind service! We hope to see you back at our dealership soon and please don't hesitate to reach out if there is anything we can do for you in the future. Thank you again for choosing Cumberland Toyota!

April 04, 2023

This is the 2nd car I have purchased from Christy. The excellent customer service and care I have received from Christy is the reason I keep coming back to Toyota!! More

by A Mac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christy Herd
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for giving us the opportunity to serve you with your second car purchase from us! We are ecstatic that Christy took such great care of you during both visits and we are so glad you keep coming back to Toyota. Appreciate your loyalty and we hope that it continues for years to come. Due to customers like yourself, our dealership remains committed to providing excellent customer service, a wide selection of top quality vehicles and efficient processes. Warm regards and have a fantastic day ahead.

April 04, 2023

We were pleasantly greated at the door and direction to the proper department. The service department was excellent customer service and work done in a timely manner. More

by pgastbraun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know names , Erica Melton
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your experience with us at Cumberland Toyota. We are glad to hear that our staff provided great customer service, and that your work was done in a timely manner. We understand how valuable it is for our customers to have their vehicles serviced as seamlessly and quickly as possible. We take pride in providing excellent service, while also meeting the needs of each individual customer--your feedback is greatly appreciated! If there's ever anything more we can do for you, please feel free to reach out. Thanks again for taking the time to share your experience with us.

April 04, 2023

Very reasonable prices. Very nice sales people in the sales front at the entrance. Thanks! More

by grturley
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Erica Melton, Franklin Higgenbotham, Joby Allen
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for your 5-star review of Cumberland Toyota! We are so pleased to hear that you found our prices to be reasonable, and simply delighted that our sales team was friendly and accommodating. Customer satisfaction is always at the top of our list, and we're thrilled to have met yours. Please do not hesitate to give us a call or visit us online if there's anything else we can help with in the future!

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