Cumberland Toyota

Cumberland Toyota responded

Thank you for your kind words about Roberta, and for taking the time to leave us a review! We pride ourselves on delivering exceptional customer service and it seems like Roberta has gone the extra mile in making sure you have been taken care of. She will be thrilled to hear your compliments when we tell her. We care deeply about creating high-quality experiences for our customers, and we're glad that you had a positive one here at Cumberland Toyota! We hope to see you again soon.

Cumberland Toyota responded

Thank you for taking the time to leave your feedback about your recent experience at Cumberland Toyota, we really appreciate it. We're sorry that there wasn't a more detailed list of concerns issued when you dropped of your truck for an inspection. We pride ourselves on providing our customers with exceptional service, so it is disheartening to hear that in this case we didn't meet your expectations. We would have been pleased to take care of any additional items that the inspection may have revealed and we apologize for not providing greater insight into the condition of your vehicle before you left our dealership. Please do not hesitate to contact us if you'd like to schedule another appointment or if you have any further questions or concerns!

Cumberland Toyota responded

Thank you so much for taking the time to post your review of your experience at Cumberland Toyota! We strive to provide our customers with a first-rate and pleasurable car buying experience and it makes us so happy when we exceed that goal. We really appreciate your positive words about our team, we pride ourselves on having knowledgeable experts who make our customers feel comfortable throughout their purchase process. We are grateful you had such a positive experience and look forward to seeing you again soon!

Cumberland Toyota responded

It's truly a pleasure to serve you at Cumberland Toyota, and we thank you very much for your kind words. We aim to provide the highest level of customer service, and strive to exceed expectations each and every day. We are delighted that our commitment to integrity, honesty and service have been recognized by you, and we look forward to continuing that same level of excellence in the future. Thank you for being our customer!

Cumberland Toyota responded

Thank you for taking the time to leave your review of Cumberland Toyota, we really appreciate it! We're glad that you were able to get your car inspected and that no leak was found. We always want to make sure we are proactively addressing any potential concerns with vehicles right away, so when a leak is suspected our team recommends the use of dye or a longer test drive in order to ensure our customers' safety and satisfaction. It's encouraging to hear that our team took initiative and made sure that your vehicle was safe for all of your travels. Please let us know if there is anything else we can do for you! Thank you again - have a great day.

pnkparrish responded

Since my car has been inspected for leaks and none were found, its not very comforting that every time I get an oil change prior to and after the inspection my car is flagged for a leak. So does my car have a leak??? Im not sure what to beleive at this point!

Cumberland Toyota responded

Thank you so much for taking the time to leave us a review and rating, we really appreciate it. We are delighted to hear that you had a great experience with our service writer! We strive to provide our valued customers with the best service possible, and we are glad that you were pleased. We look forward to seeing you again soon!

Cumberland Toyota responded

Thank you for your kind words about Cumberland Toyota. We are so glad to hear that your visit with us was a positive one and that Jenny provided the exceptional service she is known for. It is always encouraging to get such great feedback from our customers and we greatly appreciate your recommendation! It was our pleasure to provide the loaner car on this occasion, and we strive to ensure that all of our clients leave feeling valued and well taken care of. Please remember that when it's time for your next service appointment, Cumberland Toyota will be here!

Cumberland Toyota responded

Thank you for your 5-star review of Cumberland Toyota! We are delighted to hear that our team's friendliness and openness has made a positive impact on your experience. It's important to us that customers feel confident in their understanding of issues, if any, and remain in ultimate control when it comes to making decisions. We greatly appreciate your feedback and are so glad that you enjoyed the time spent in our waiting area. We look forward to assisting you again with all of your automotive service needs!

Cumberland Toyota responded

Thank you, we’re so glad to hear that you appreciate our quick service and fair pricing. We strive to provide prompt service and offer reasonable rates so that everyone’s experience at Cumberland Toyota is positive. We truly value your business and feedback! We hope that you will always feel welcome at our dealership, and we will do what it takes to keep you coming back for everything you need for your vehicle. Thank you for your recommendation - we look forward to serving you again in the future.

Cumberland Toyota responded

Thank you for your kind review and highlighting the wonderful customer service at Cumberland Toyota. We appreciate you taking the time to leave a review, as it helps other individuals feel confident in choosing us as their dealership. We're delighted that your experience was quick and simple and that both lot attendants exceeded your expectations. Our team works hard to create a clean and friendly environment and we value great customer service above all else. We're so glad that you chose Cumberland Toyota for your Automotive needs, please don't hesitate to contact us again if we can be of any assistance in the future.