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Cumberland Toyota

Cookeville, TN

4.5
2,996 Reviews
Call Dealership (931) 545-4347
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1540 Interstate Dr

Cookeville, TN

38501

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2,996 Reviews of Cumberland Toyota

January 22, 2023

Good service provided this visit. In and out quickly. We'll pleased with this visit More

by Blinky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
Report | Print
Jan 28, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're glad to hear that you had a good service experience this visit. We strive to provide quick and efficient service for our customers and are pleased to hear that we were able to do so during your visit. Thank you for choosing us and we hope to see you again soon.

January 21, 2023

We have always found the Cumberland Toyota service department to be dependable in recent years. More

by dnd165
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
Report | Print
Jan 28, 2023 -

Cumberland Toyota responded

Thank you for your loyalty to Cumberland Toyota, we appreciate your business!

January 21, 2023

Staff is very friendly and helpful. They take the time to explain the nature of your car repair needs, and what the cost will be. The waiting area is always clean and comfortable. More

by NRICE36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Hollie Crabtree
Report | Print
Jan 28, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for taking the time to write such a positive review. Our team strives to provide excellent customer service, and it's great to see that we're meeting your expectations. We hope you'll continue to choose us for all of your car repair needs. Thank you again for your kind words!

January 21, 2023

The service was fast and friendly. The facility was clean and welcoming. Everything was explained as it wa going to be. More

by royde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The only one I worked with was in a wheelchair. He was fantastic!
Report | Print
Jan 28, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for writing such a positive review. We're glad to hear that you had a great experience with us, and that our staff was friendly and helpful. We're happy to have been able to get your car serviced quickly, and we hope you'll come back to see us again in the future. Thanks again!

January 21, 2023

Your crew was wonderful; fitting me in even though I was early for my appointment due to a sudden change in my schedule, very courteous and efficient. More

by BJSHEL54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton
Report | Print
Jan 21, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're glad to have earned your satisfaction. We strive to provide quick service and a friendly atmosphere and it great to hear that we've succeeded. We hope you'll continue to choose us for all of your automotive needs in the future.

January 21, 2023

Everyone involved was very pleasant and efficient in their job. We were very pleased with our experience at the dealership. More

by TIMANDJENNYBRANTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
Report | Print
Jan 28, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for taking the time to write such a positive review. I'm glad to hear that our team was able to provide you with great service, and that you were in and out quickly. We hope you'll come back to see us again in the future!

January 21, 2023

Very friendly staff. Got car right in on time and did the work. In and out quickly. Great experience. More

by jruby55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Hollie Crabtree
Report | Print
Jan 28, 2023 -

Cumberland Toyota responded

Thank you for your kind words, Cumberland Toyota. We're glad to hear that you had a positive experience and got your car serviced right on time. We appreciate your business and look forward to seeing you again soon!

January 20, 2023

Nice people to do business with I did not purchase my vehicle from them but they service it for me and treat me as if I did More

by RDJMEMPHIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton, Franklin Higgenbotham
Report | Print
Jan 21, 2023 -

Cumberland Toyota responded

Thank you for your kind words, Cumberland Toyota values your business and we are happy to service your vehicle.

January 20, 2023

I travel to and from Florida several times a year and it seems that the maintenance required alert always comes on. I have always been able to get service right away and I have never had to wait an unreaso More

by CURCHSEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton, Franklin Higgenbotham
Report | Print
Jan 21, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for your loyalty in traveling to us from Florida multiple times a year. I'm glad to hear that you've always been able to get service right away and that you haven't had to wait an unreasonable time. We aim to provide the best possible service for our customers and I'm glad we're meeting your needs. Thanks again for choosing Cumberland Toyota!

January 20, 2023

Left me in the lobby for 2 hours after work was completed. Said called me once. Why not try several times. Told check in person I would be in lobby. Sad More

by Dq2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Jan 21, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're sorry to hear that your experience was less than satisfactory. We would like to apologize for the inconvenience caused and would like to assure you that this is not indicative of the service we aim to provide our customers. If there is anything we can do to improve your experience in the future, please do not hesitate to let us know.

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