Cumberland Toyota

Extremely helpful! Explained service results well. Told me of repairs needed in the near future. Explained service results well. Told me of repairs needed in the near future. More

Quick and great service. Very friendly, convenient and easy to get to. Staff very friendly as well Very friendly, convenient and easy to get to. Staff very friendly as well More

Extremely happy with the service we received buying our first brand new vehicle. Thankful to Josh for making it so smooth. first brand new vehicle. Thankful to Josh for making it so smooth. More

Took my car to the shop, got it fixed, and now it’s working like it should. Thank you to all that helped me out with keeping me in the loop and telling me every detail. working like it should. Thank you to all that helped me out with keeping me in the loop and telling me every detail. More

Quality service. They have been taking care of my Toyota for the last three years. They have been taking care of my Toyota for the last three years. More

We bought our Rav 4 from Cookeville back in 2020. We lived in a different area and used a different Toyota service center. We recently moved back home, I booked my service appointment at Cumberland T We lived in a different area and used a different Toyota service center. We recently moved back home, I booked my service appointment at Cumberland Toyota Service Center. I have had three visits there since being back home. I have never had such rude and awful customer service. I extended my Toyota Care to 45,000 from the 25,000 that comes with the car. Cumberland rudely states I don’t have it every time I come in or book an appointment. My husband came to the dealership to be told he would have to pay to have my car serviced. I called to speak to a very RUDE lady regarding the issue after arguing with me that I didn’t have it, she finds but it never apologized. I rebook my service and they continue to be so rude to my husband stating we don’t have any extended Toyota Care and he would have to pay for the visit. After he continues to tell them we have the extended care, they still tell him he will pay for the visit. After finally having enough, they said they would just write the service off like they are doing us a favor although we paid close to $400 to extend our services through Toyota. We will not be back to this service center due to the unprofessional and rude service they give. They really need to work on their customer service because they have lost a loyal Toyota customer and their family from being back at Cumberland Toyota. More

Too long of a wait when u have appointment for oil change .We waited 1 hour and 40 minutes. I’m unsure if I will go back. .We waited 1 hour and 40 minutes. I’m unsure if I will go back. More

Great service and friendly staff I would recommend Cumberland Toyota to anyone very fast and quick in and out Thanks Danny keep up the good work 👍🏽 Cumberland Toyota to anyone very fast and quick in and out Thanks Danny keep up the good work 👍🏽 More

Service provided for my new Capstone tundra was quick and efficient. I will continue to have my truck serviced here. efficient. I will continue to have my truck serviced here. More

I am very pleased on the service and work that was performed on my vehicle. performed on my vehicle. More