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Cumberland Toyota

Cookeville, TN

4.5
2,996 Reviews
Call Dealership (931) 545-4347
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1540 Interstate Dr

Cookeville, TN

38501

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2,996 Reviews of Cumberland Toyota

January 09, 2023

Service was completed in a timely manner. Staff was courteous and polite and scheduling was efficient. More

by Sherry.prichard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're glad to have you as part of the family! We appreciate the five-star review and are happy to know that you were kept in the loop while your car was being serviced. We aim to provide transparency and communication with our customers so they always feel informed. If there is anything else we can do for you, please don't hesitate to reach out. Thank you for your business!

January 08, 2023

Iam really enjoying my car I knew I could trust Josh thanks so much Josh an Cumberland Toyota. More

by sherriehackett57!
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Brandon Davidson
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're glad to have you as part of the family! We appreciate your kind words and we'll be sure to pass along your compliments to our team. We hope you'll continue to choose us for all your automotive needs.

January 08, 2023

They let you know what was happening to your car; and when it would be done. More

by Eleanor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for your kind words and 5-star review of Cumberland Toyota. We're glad to have been able to provide you with great service and keep you updated on the progress of your car's repairs. We hope you'll come back to see us again should you need any automotive services in the future.

January 08, 2023

Friendly staff that is knowledgeable and willing to help their customers. We are repeat customers and love the staff at Cumberland Toyota. More

by CARTERA0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Davidson, Lexi Buckler
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for your kind words and continued business, Cumberland Toyota customers are the best! We're happy to have you as part of our family.

January 07, 2023

Service was timely and complete. Service employees are knowledgable and concerned about my car and my satisfaction. More

by JRMASSSON318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Erica Melton
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're glad to hear that you had a positive experience with our service department. Our team is passionate about providing excellent service and it's great to know that they were able to meet your needs. We hope you'll visit us again in the future!

January 07, 2023

Beat sales team and service group in the Cumberlands! Professional in every sense of the word. I’m a very satisfied customer More

by sue.boles.376
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Davidson, Brandon Hall, Ryan Corner, Travis Fitzpatrick
Report | Print
Jan 07, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for your kind words about our sales and service teams. We strive to provide the best possible experience for each and every one of our customers, and it is great to hear that we have succeeded in doing so for you. We hope you'll continue to choose us for all of your automotive needs in the future.

January 07, 2023

Friendly service folks. Good work done on my 2015 Tacoma. Wish my new truck was delivered sooner but don’t believe it is the dealership fault. More

by FIRSTFRUITS0003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lawson
Report | Print
Jan 07, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we appreciate your business! I'm glad to hear that our team provided friendly service and that the work done on your Tacoma was satisfactory. We apologize for the delay in delivering your new truck, but we're glad it was worth the wait. Thanks again for choosing Cumberland Toyota.

January 07, 2023

I called before making my appointment. Talked with Franklin. He was very helpful. And my problem was solved. The technician and he went above and beyond. Thinking of buying a new Toyota More

by STEVESTEARNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for your kind words, Franklin and the technician are both Cumberland Toyota team members and we're glad to have them on our team. We'll be sure to pass along your compliments and ask Roberta to work just as hard for you when you come in for a new car purchase. Thanks again for choosing Cumberland Toyota!

January 07, 2023

Jenny Furton is the best! She takes care of me each time as I bring in my 2 vehicles to get serviced. More

by DRAGLANDJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Jan 07, 2023 -

Cumberland Toyota responded

Thank you for your kind words, Jenny Furton is a valued member of our team. We're happy to have her on board and we appreciate the trust you've placed in us by returning for service each time.

January 07, 2023

Was great that they were honest and only did work that was necessary on service More

by Randy cherry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young man in wheel chair, don’t know name
Report | Print
Jan 07, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for leaving this review. We're glad to hear that our service personnel were friendly and helpful. We strive to provide excellent customer service, and we're happy to know that we met your expectations. Thank you for choosing us!

Jan 09, 2023 -

Randy cherry responded

thanks again

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