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Cumberland Toyota

Cookeville, TN

4.5
2,996 Reviews
Call Dealership (931) 545-4347
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1540 Interstate Dr

Cookeville, TN

38501

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2,996 Reviews of Cumberland Toyota

January 12, 2023

Nice staff. Was just disappointed that they didn’t inform me or give me the option to replace my cabin and fuel filters when they marked them in the “yellow” More

by dealer rater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're glad to have you as part of the family! I'm sorry to hear that you were disappointed that we didn't inform you or give you the option to replace your cabin and fuel filters when they were marked in the "yellow." We try our best to be as transparent with our customers as possible and make sure they are well aware of the services their vehicle needs. If there is anything we can do in the future to better serve you, please don't hesitate to let us know. Thanks again for choosing Cumberland Toyota!

January 12, 2023

Gave me a loner car to drive while painting my vehicle, which I greatly appreciated. The paint job really looks great. More

by pspivey305
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for writing such a positive review. We're glad to hear that you had a good experience with our service department, and we hope you'll come back to see us again in the future.

January 12, 2023

Great service Friendly service Cared about working with you to meet your needs. Definitely recommend More

by Kaylors2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Josh Lawson, Cody Thomas
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for your kind words and choosing Cumberland Toyota, we are truly blessed to have such wonderful customers as yourself. We work hard every day to ensure that our customers feel like family and that they are taken care of in a way that exceeds their expectations. We hope to see you again soon!

January 12, 2023

Normally very good and fast service, especially for walk-in oil changes. However, a scheduled appointment to diagnose a check engine light took way longer than expected, even though the answer came bac More

by RD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Franklin Higgenbotham, Hollie Crabtree
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your vehicle service needs, and for taking the time to write a review. I am sorry that your experience was not entirely positive, and that you felt as though you were being upsold unnecessary services. Our goal is always to provide quality service in a timely manner, and it sounds as though we did not meet that goal in your case. I would like to apologize on behalf of our team and assure you that this does not reflect the level of service we aspire to provide our customers. We will use your feedback to improve our processes so that we can better serve you in the future. Thank you again for choosing Cumberland Toyota, and please do not hesitate to reach out if there is anything else we can do for you.

January 12, 2023

Friendly smiles and fast service. Very helpful with everything I needed. Will be binging my truck back. More

by Zip7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for taking the time to write such a kind review. We're so happy to hear that you had a positive experience with our team, and we hope you'll come back to see us again in the future!

January 11, 2023

Professional, courteous. Service writers and attendants were fairly mechanically knowledgeable in their discussions with me before and after the scheduled service More

by GEORGEHIRNERSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Jenny Furton, Erica Melton, Hollie Crabtree
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for your kind words, Cumberland Toyota. We're so happy to know that you had a positive experience with our service writers and attendants. They take pride in their work and it's great to see that it shows! If there is anything we can do to make your next visit even better, please don't hesitate to let us know. We hope to see you again soon!

January 11, 2023

I had an appointment was there two hours. Was unable to duplicate problem. Would have to visit body shop to repair body panel gap. More

by 222
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we appreciate your business. I'm sorry to hear that you were unable to duplicate the problem during your visit and that it would have to go to the body shop. We will do our best to get it taken care of as soon as possible. Thanks again for choosing Cumberland Toyota.

January 11, 2023

The mechanic I spoke to about my truck was very helpful and explained everything that was going wrong with my truck so that I could understand the work that would need to be put into it. More

by TURNER82002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for giving our mechanic the opportunity to help you understand the work that needs to be done on your truck. We're glad he was able to provide you with the information you need, and we hope you'll come back to see us when it's time for your next repair or service.

January 10, 2023

I just love these people! They are courteous and fun too! Very customer service oriented… More

by PKDLMT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we appreciate your business! We're glad to hear that you had a positive experience and that our team was able to provide you with excellent customer service. We hope to see you again in the future!

January 09, 2023

Everyone was courteous and efficient, even squeezing me in early to accommodate a sudden change in my schedule. A wonderful crew, very pleasant to work with. Thank you. More

by BJSHEL54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Erica Melton
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for taking the time to write this review. We're glad to hear that you had a positive experience with our team, and we hope to see you again in the future.

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