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Cumberland Toyota

Cookeville, TN

4.5
2,996 Reviews

1540 Interstate Dr

Cookeville, TN

38501

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2,996 Reviews of Cumberland Toyota

November 17, 2022

Everything and everyone was was very nice / service was great. Roberta is super. Thanks to service department. More

by PHAROAH-BLANCHE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberta Love, Brandon Hall
Nov 18, 2022 -

Cumberland Toyota responded

We are grateful for you taking the time to share your experience with us

November 17, 2022

The service was just fine. The constant and persistent pestering for the survey is super annoying. More

by STRAAKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
Nov 18, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're glad to hear that our service met your expectations. I apologize if the survey requests were too frequent or annoying, we value your feedback and hope that you took the time to provide it. Your satisfaction is important to us and we appreciate your business. Thank you for choosing Cumberland Toyota.

November 17, 2022

Bought my vehicle at Cumberland and have had every service done there - excellent service and records on every visit! More

by MELISSA.OWENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham
Nov 18, 2022 -

Cumberland Toyota responded

Thank you for sharing your experience with us!

November 17, 2022

Christy was great to work with. She was easy going, straight forward with no gimmicks. I told her what I wanted and she got it done. More

by SPIDEYMAN409
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christy Herd
Nov 18, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your automotive needs

November 17, 2022

The work was done satisfactory. They were knowledgeable and very customer service oriented. Will be back again. More

by COOKEVILLERACEWAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mallorie Kirouac, Jenny Furton
Nov 18, 2022 -

Cumberland Toyota responded

Happy to hear you had a great experience

November 17, 2022

They checked all fluids, tires and changed the oil. Not sure if they rotate the tires, it was done within one hour. I wish they change the filters cabin and engine. More

by ROSALBAHOULE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Nov 18, 2022 -

Cumberland Toyota responded

Thanks so much for the great feedback and welcome to the Cumberland Family!

November 17, 2022

The scheduled service for our car was done quickly and efficiently. The service technician was very friendly and helpful, asking if there was any issue we were concerned with. I'm very pleased and look More

by george75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Nov 18, 2022 -

Cumberland Toyota responded

Thank you so much for the review and for your business

November 17, 2022

Franklin was on top of every issue. He explained each item the tech was checking and what the end result was. We enjoyed speaking with him. More

by ADMIST5711
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Nov 18, 2022 -

Cumberland Toyota responded

We are delighted to hear that your visit to our dealership went so smoothly

November 16, 2022

Service department was fast in diagnosis and repair turnaround time when my van had an unexpected hybrid battery die at 6,000 miles requiring it to be towed to them. They impressed me with their level More

by CHRISTINA3918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christy Herd, Jenny Furton, Erica Melton, Hollie Crabtree, Joby Allen
Nov 18, 2022 -

Cumberland Toyota responded

Thank you so much for the posting

November 16, 2022

Please make customers aware if they say dropping off that their appointment time means nothing. More

by RODGERS2X2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joby Allen
Nov 18, 2022 -

Cumberland Toyota responded

Thank you for bringing this to our attention, we're sorry that your experience didn't meet your expectations. We try to be as clear as possible when communicating with our customers and we're sorry if this wasn't the case in your situation. We would like to offer our sincerest apologies and would love the opportunity to make it up to you. Please reach out to us at your earliest convenience so that we can begin rectifying this. Thank you for choosing Cumberland Toyota and we hope that you'll give us another chance in the future.

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