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Cumberland Toyota

Cookeville, TN

4.5
2,996 Reviews

1540 Interstate Dr

Cookeville, TN

38501

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2,996 Reviews of Cumberland Toyota

November 16, 2022

Everyone was very helpful as I have mobility issues. They were good to explain everything to me. I have bought 5 vehicles at Cumberland Toyota, from Josh Lawson. I trust what Cumberland Toyota tells m More

by LCMCCRELESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton, Hollie Crabtree
Nov 18, 2022 -

Cumberland Toyota responded

We appreciate the feedback

November 16, 2022

Service is always great at Cumberland Toyota . Always friendly and courteous staff. We will def go back. More

by Sbwmlane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Nov 18, 2022 -

Cumberland Toyota responded

We can’t thank you enough for taking the time to share

November 16, 2022

Excellent customer service. Very helpful. Caitlyn Morison was excellent. Explained everything about the car completely More

by Rita3374
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlyn Morrison
Nov 18, 2022 -

Cumberland Toyota responded

Thank you so much for your kind words

November 16, 2022

The staff is always polite and professional. I dropped my car off for an 11a appointment at 10:30a. I was told they were about an hour behind. I left with my husband and called at 1pm to be told More

by BRETT.EMILEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hollie Crabtree
Nov 18, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we appreciate your business. I'm sorry to hear that you had such a poor experience when you came in for service. Our goal is always to provide the best possible service to our customers, and it sounds like we failed in this instance. I would like to apologize on behalf of Cumberland Toyota and invite you to come back and see us so that we can make it right. If there is anything else I can do for you, please don't hesitate to contact us at 931-520-4153

November 15, 2022

Staff was friendly and helpful service was very quick I was very well pleased with my visit More

by DELLA_DELANEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
Nov 18, 2022 -

Cumberland Toyota responded

We are delighted to hear that your visit to our dealership went so smoothly

November 15, 2022

I’m impressed by the friendly staff and the efficient service I receive at Cumberland Toyota. More

by michelenavarre530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Nov 18, 2022 -

Cumberland Toyota responded

It’s great to know that you had such a wonderful experience when visiting our dealership

November 15, 2022

Very quick service! The starter in my 2006 Corolla failed on a Thursday and I had it towed to Cumberland Toyota. The dealer told me the starter would be replaced on Mon More

by EZwielich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton, Hollie Crabtree
Nov 18, 2022 -

Cumberland Toyota responded

Thank you for sharing your experience with us!

November 15, 2022

Always friendly fast and efficient, clean facility. I have been buying and having my car serviced here for many years,. More

by SKINNYMEME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
Nov 18, 2022 -

Cumberland Toyota responded

Thank you so much for the for the excellent feedback

November 15, 2022

Done a great job and good deal on tires. Customer service was great. Would definitely recommend! More

by enest70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
Nov 18, 2022 -

Cumberland Toyota responded

We can’t thank you enough for taking the time to share

November 15, 2022

Let vehicle all day for oil change had it marked on my envelope what to do plus went made appointment told them was I was needing pick it up wasn’t done not happy but they did get right on it and changed More

by SherrySgeorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jenny Furton
Nov 18, 2022 -

Cumberland Toyota responded

Thank you for bringing this to our attention, we're sorry that your experience didn't meet your expectations. We'll make sure to pass on your feedback to the service department so they can take a look at what may have gone wrong and improve their process. Thank you for choosing Cumberland Toyota, we hope you'll give us another chance in the future.

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