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Curry Acura - Service Center

Scarsdale, NY

4.2
211 Lifetime Reviews Review Dealership

211 Reviews of Curry Acura - Service Center

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March 15, 2020

"Jennifer is so nice, friendly and helpful. I came on a..."

- Dougiegoldstein

Jennifer is so nice, friendly and helpful. I came on a Saturday to service my vehicle and she got me out in a timely manner. Thank you

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Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mar 16, 2020 -

Curry Acura responded

Jennifer is a fantastic member of our team. We are happy to see that you agree. Thanks for letting us know. Have a wonderful day!

March 13, 2020

"Bueno Servicio !"

- antonia

Jennifer es muy agradable!! Mi familia y yo estamos Happy por servicio y ella habla español es algo muy bueno y así podemos ir a servicio sabiendo que esta ella ahi para ayudar quien no puede entender english ! Thank you Jennifer.

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Recommend Dealer
Yes
Employees Worked With
Mar 16, 2020 -

Curry Acura responded

We are happy to hear of your positive experience. Customer satisfaction is the cornerstone of our dealership. Thank you for the feedback.

March 08, 2020

"From Stranded to Satisfied in 1 Hour!"

- Marion

Last week I was out when my leased 2017 Acrua RDX battery died. I was in a diner parking lot with my 86 year old friend who is wheelchair bound. I called my husband and he was in a meeting. I then called Curry Acura Service department and asked for Fazika. I was on hold about three minutes while she was helping another customer. When she picked up I told her what happened and where I was. Within 10 minutes, Jason from the Service department was there in the parking lot to jump start the car and advised me to keep the car running while I dropped off my passengers and come straight to the dealership for a new battery. WITHOUT AN APPOINTMENT, I pulled into the Service and was greeted by Fazika. The car was immediately taken to the garage and I popped in to see if Andrew Uffenheimer, the salesman who helped us with the lease, was there. He was and so was the finance manager, Dimitri Davidoff. They both greeted me and we chatted a bit and then I settled in to the quiet lounge to read a book but before I could finish a chapter, Fazika informed that my car was finished and WASHED!!! The work performed was under warranty so... NO CHARGE. This was not just"MY LUCKY DAY" because this has been my experience any and every time I have come to Curry Acura's Service department for anything. Not everyone has there car dealership service department saved in their contact under FAVORITES, but I do!!! Thank you all for doing what you do so well.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jason, Fazika Neckles
Mar 09, 2020 -

Curry Acura responded

We are happy to hear of your positive experience. Customer satisfaction is the cornerstone of our dealership. Thank you for the feedback. We are looking forward to your next visit!

November 12, 2019

"Evelyn,I brought my first Acura two weeks ago from..."

- Eve

Evelyn, I brought my first Acura two weeks ago from Charles, his customer Service was Exceptional. He made sure that I was comfortable about my choice,we end up closing the sale. I am loving my new car and I appreciate your expertise, kindness, and sincerity.

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Recommend Dealer
Yes
Employees Worked With
Nov 13, 2019 -

Curry Acura responded

Thank you for taking the time to leave such a great review. We pride ourselves on top customer service. It is great to hear when we achieve it. Congratulations on your new Acura!

October 17, 2019

"Big, Disappointing, sham!"

- jodyvans

Stay away from fazika! I recently visited curry Acura to have my car serviced I was getting a simple oil change when my advisor informed me I needed a number of different things for my car which I later found to be false after paying THOUSANDS of dollars. But my bigger issue here is that the woman farika who ultimately stole all this money from me was rude and had a nasty attitude. Now I understand she must work on commission so screwing people out of their money is what she believes is the best career choice for her how ever if you’re going to do that at least treat people with kindness she didn’t even smile once. Once she finished my paperwork she immediately got up and started eating as i was at her desk under the impression she was coming back to finish the conversation. She saw me standing there for 5 minutes and told me I was all set she’d call me later, which she didn’t do I had to call her. I’m so disgusted by the way I was treated and it is safe to say Westchester acura will now gain a new customer.

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Recommend Dealer
No
Employees Worked With
Fazika Neckles
August 28, 2019

"Great experience "

- Chris2014

I get great service In a timely manner and fazika is great. She always smiling and very helpful I love taking my car to acura they make me feel special .

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Recommend Dealer
Yes
Employees Worked With
Fazika Neckles
Aug 29, 2019 -

Curry Acura responded

It's great to hear that Fazika was able to exceed your expectations. Her customer care is truly top notch. We are looking forward to your next visit!

August 28, 2019

"Amazing service "

- Santell83

Since the day I purchased my vehicle to the 5 service appointments I have attended service is outstanding and amazing and having Jennifer Hernandez helping me out every time I go into service is excellent she is always on her game and on point to go the extra mile to service and help out a customer to make the satisfaction 100%

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Fazika Neckles
Aug 29, 2019 -

Curry Acura responded

Jennifer is a fantastic member of our team. We are happy to see that you agree. Thanks for letting us know. Have a wonderful day!

August 23, 2019

"Unable to resolve my issue after many visits "

- Johnnyl1987

Have brought my vehicle into curry acura service multiple times . Have attempted to fix my issues but able resolve my problems. At times I feel they have known and confirm my issues but they seem to have just ignored or just didn’t not want to attempt to fix them.

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Recommend Dealer
No
Employees Worked With
Sep 04, 2019 -

Curry Acura responded

Johnny, as you know we have been trying our best to resolve your problem and went as far as to deliver you from Scarsdale to Brooklyn one of our Acura loaner cars. We have reported this issue to the manufacturer and have diligently followed their suggested repairs. After test driving your vehicle for 100 miles, we have been unable to duplicate one of the concerns you described. We will continue to work on your behalf because nothing is more important to us at Curry Acura than our client’s satisfaction.

August 08, 2019

"The Curry Face"

- mogumbo

Chris is always happy go lucky personality. He engages with you personally. Make you feel right at home. Thanks for your helpfulness and work to make me feel valued.

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Recommend Dealer
Yes
Employees Worked With
Aug 09, 2019 -

Curry Acura responded

Thank you for sharing your experience. Chris is a great asset to our team. We will be sure to share this feedback with him. Have a great day!

August 08, 2019

"Great Service"

- Shika890

I transition from another Acura dealer to Curry Acura and Chris became my new service adviser and he has done a great job from day one my car arrived at his service area. I can't thank him enough for all the great service I received.

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Recommend Dealer
Yes
Employees Worked With
Aug 09, 2019 -

Curry Acura responded

It's great to hear that Chris was able to exceed your expectations. His customer care is truly top notch. Thank you!

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