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326 Reviews of Curry Subaru - Service Center
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May 24, 2018
Always professional and friendly Phil has been the service advisor on all of my Subaru's for many years. He takes great care of me and my car and I trust him. He is honest and explain Phil has been the service advisor on all of my Subaru's for many years. He takes great care of me and my car and I trust him. He is honest and explains things to my clearly, without sounding condescending. He works hard to fit me in when my problem is critical and always makes time to answer my questions. Phil at Curry Subaru is my go-to service guy. More
by Steve Schlenkermann
Employees Worked With
Helpful March 26, 2018
Great Service whcih will make me by my next subaru from Curr Jordan has been nothing but top notch in helping me with the service issue on my 2010 Subaru Legacy. He has been coordinating with Subaru of America Jordan has been nothing but top notch in helping me with the service issue on my 2010 Subaru Legacy. He has been coordinating with Subaru of America to make sure that I am being taken care of every step of the way. He made sure that on his day off, someone would be there to check me, get me my loaner and get me on my way, all within minutes of my arrival...this got me back to work super fast which was very important. Jordan calls and emails which is a plus, and gives great play by play updates of the complicated repair I have going on. This is not my first time with Jordan helping me with my legacy and he has always been a stand-up rep. Being treated as well as I have been I can confidently say that when I am ready to buy my next Subaru (in a few months or so possibly) that I will come to Curry just because of the service that was provided. Kudos to all involved, especially Jordan. 5 stars all around. Cant wait to have my care back in tip-top shape!!! More
by atnkr214
February 24, 2018
Purchase ok - service disappointment Lovely service reps but techs misdiagnosed and didn't check for not solving problem; hard to get appointment; phone system confusion between Subaru an Lovely service reps but techs misdiagnosed and didn't check for not solving problem; hard to get appointment; phone system confusion between Subaru and Hyandai; and didn't notice up from inspection, so I missed it. Go to Brewster for less red tape and fast service. More
by S
January 03, 2018
Excellent service We have our 2014 Impresa serviced here We just purchased a new 2018 Legacy sport At curry and this car will be serviced here too. Thank you for y We have our 2014 Impresa serviced here We just purchased a new 2018 Legacy sport At curry and this car will be serviced here too. Thank you for your great service. More
by Dondi
Employees Worked With
Other Employees :
Gabriel Casanova, Eric Erbsland
December 30, 2017
Great Service Once Again We’ve had 4 Subarus from Curry and have had all serviced there. As my point of contact Nancy has never let me down and always goes the extra mile to m We’ve had 4 Subarus from Curry and have had all serviced there. As my point of contact Nancy has never let me down and always goes the extra mile to make sure I’m satisfied. I’ve had a nagging issue with the hill assist on my wife’s Legacy but Nancy and the service department made sure it was working, even taking me for a test drive to ensure that I was satisfied. More
by ldmcroton
Employees Worked With
Other Employees :
Gabriel Kourie, Gabriel Casanova, Eric Erbsland
May 13, 2017
Don't assume that everyone you talk to can't read Brought my 2017 Impreza in for the WTP-75 safety recall. Paulo Ferreira was the only Subaru service writer when I arrived. A few things went wrong her Brought my 2017 Impreza in for the WTP-75 safety recall. Paulo Ferreira was the only Subaru service writer when I arrived. A few things went wrong here. First, I was not listed in the schedule for the day even through I had called and made an appointment. When the recall and oil change was completed, Paulo began to explain to me that the reflash was successful and that I would have no more problems with my screen. Big red flag. I explained that WTP-75 was for the radiator fan. He responded with a very matter of fact, "who told you that?" I explained that the notification from Subaru "told" me that information. Paulo then had to look up the recall info. There are several things wrong here. 1) my appointment was not recorded. 2) Paulo assumed that I was a car newbie and spoke me as as such. 3) Paulo was not aware of a NHTSA/Subaru Safety Recall. 4) Paulo was unapologetic for his ignorant mistake. Don't assume that everyone that comes to your service department is a car newbie and speak to everyone with respect. We are your customers. Your customer facing personnel need to be trained to be knowledgeable and respectful partners. And most of all, we can all read the recall notice! More
by SilverWagon
Employees Worked With
Paulo Ferreira
December 01, 2016
Jordan in the Service Department Absolutely amazing customer service! He is helpful, attentive, stays in touch, asks questions to ensure understanding and very thorough and kind e Absolutely amazing customer service! He is helpful, attentive, stays in touch, asks questions to ensure understanding and very thorough and kind every step of the way! Because of him, I've decided to get my oil changes there, as well! Thank you Jordan and the Service Team! You have Customer Service tied up in a bright red bow! More
by JANE KERSHAW
August 29, 2016
Nancy Cares Although I've had a few unpleasant experiences with the service department over the last 15 years, I'd like to just state that Nancy shines at custom Although I've had a few unpleasant experiences with the service department over the last 15 years, I'd like to just state that Nancy shines at customer service and really cares about the client! I wanted to take a moment to let CURRY know that they have a gem in this employee. I only wish that the prices were more competitive, loaners more readily available to loyal customers like myself and above all, unnecessary services were not pushed for profit. Sadly, so many dealerships push service and parts because it's a big part of their profit margin. Once again, thank you Nancy for all that you do! More
by HaveIntegrity
Employees Worked With
May 02, 2016
Recent Service Visit 2015 Legacy I recently came in for an oil change and for service to check on what appeared to me as an exceptionally loud driver side wind-rush noise permeating t I recently came in for an oil change and for service to check on what appeared to me as an exceptionally loud driver side wind-rush noise permeating the cabin starting at 50 mph and steadily increasing in volume. At 80mph quite loud. Good news: Oil change was on the house, Phil Grimaldi , my service advisor, who is great by the way, said first one is free....nice! Now about that wind-rush noise. After taking a ride with a service tech doing the driving at the wind noise trigger speeds he determined that noise appeared to be nothing out of the ordinary and did not indicate it was a serviceable condition. He cleaned the weatherstripping and window seat cavity but that was all he could do. I guess I'll have to live with it. More
by CarFacts
Employees Worked With
Phil Grimaldi, Svc. Advisor
February 17, 2016
Recommended Unecessary Service and Unattentive Employees Came in for my complimentary oil change and had to wait five minutes for a different service employee to come in because the only guy available was to Came in for my complimentary oil change and had to wait five minutes for a different service employee to come in because the only guy available was too busy looking down at the computer screen. The employee that helped me then pushed a differential fluid change for $150 (for a car with 15,000 miles on it) since it's "recommended service." I asked if it was in the service manual knowing that it is not and he said yes. These kind of deceit cannot make me recommend the service department and I will not be coming back to get my car serviced here ever again. When I came back, there was a line of three or four people waiting to pick up their cars because there was only one service employee at the counter, another 10 minute wait. More
by whojdysz
Employees Worked With
Don't know
