Curtiss Ryan Honda - Service Center

Have been bringing my Hondas and Acuras to C R since 1987, and have had very good luck with them. They always have my car ready when promised, give it a wash unless it is freezing outside, and have kept 1987, and have had very good luck with them. They always have my car ready when promised, give it a wash unless it is freezing outside, and have kept all 4 my Hondas and Acuras on the road for more than 800,000 miles total. Keep in mind that this is a dealership, and service rates are typically higher than your local garage, but to be able to get my car back on time running properly, in a clean environment is worth a small premium to me. For an oil change while you wait 30 minutes they have wireless internet available, and with a major service you can get a loaner car for the day at no charge if you request it in advance, a wonderful advantage so you are not stuck there waiting for a ride which they also give to local addresses) More

I took my car in for service to check a possible steering pump fluid leak (that was discovered last month during a routine oil check up). I dropped my car off at 7:30 and was told I'll get a call by noon. No pump fluid leak (that was discovered last month during a routine oil check up). I dropped my car off at 7:30 and was told I'll get a call by noon. Not only did I not get a call, I called 3 times before I got some answers, by then it was 3:30pm. I told them I wanted to know how big and bad the leak was because I didn't want to replace the pump if I didn't have to. The service lady was very snotty and said "oh well then I'll have to go talk to the technician".. she finally called me back about 3:50pm (keep in mind I'm scheduled to pick up my car between 4-5pm that same day). She calls back finally and mumbled something about coming back in one week. I asked her to repeat what she said, and she said they put die in the pump and I should drive it for a week and return the car for further diagnosis so they can isolate the leak. SO... I go pick up my car, only to find a scribble scrabble writing on the back of the sheet I'm supposed to sign. The technician actually wrote these words " this vehicle is a total piece of garbage, engine sounds likes it's about to explode at 150k, any money spent on this toilet is a gargantuan waster!" Nice, ha? I reacted and said "you're kidding me, is this a professional establishment or not?". The service rep realized what I saw and went in crisis mode. Long story short he took 1/2 off my bill, yet I still don't know what they heck is wrong with my car. Finally, I drove home, and opened the hood to see if there was any decrease in the sterring fluid pump. What I discovered was no loss in fluid pump, but a screwdriver sitting inside under the hood!!! the technician left a tool there!! I do not plan to return to Curtiss Ryan. They charge $92!!!! JUST to diagnose (look at) a problem!!! The airline industry doesn't charge that much!!!!!!!!!!!! More