I am usually the type of person who will make sure to write a review for a company or item if I love it, not if I hated it. In this case though I can't sit by and not say anything. From the moment my husband and I got there they were very friendly to our face. I mean the sales guy just sat and chatted with my husband for forever. Anyway, we told them a price we would not go below for our trade in and of course they hit us very low. We went back and said, we need this amount of we are walking out the door. They ended up agreeing to the terms. By the time it was time to leave the dealership we had been there for hours, we had our two young children with us, I was done being there and so were our children. The finance guy was in a hurry to get us out the door, he didn't explain any numbers and kept saying, "I have got to get out of here." Once we got home and reviewed the numbers we realized they had shorted us $7000 on the trade in amount that we agreed on. Of course there was no official document saying the amount they would give us for our trade in other than those papers that they go back and for with between the sales guy and the numbers guy. Those papers magically disappeared and we were out $7000 on our trade in. I called in and they blew me off for 2 days. Finally my husband calls and they say I am threatening, yelling at them when in fact they were belittling me and screening my calls. They literally would do nothing about it. They say they want to retain customers, but that's just a ploy to make you feel special. They don't care and just want your money. DO NOT GO TO CUTRUBUS VW!!! You will regret it.