D & D Ford

Excellent even months after purchase. I bought a used 6500.00 car to keep the miles off of a new 52000.00 truck I purchased at a Ram dealership. I had issues with the new Ram the vibration I bought a used 6500.00 car to keep the miles off of a new 52000.00 truck I purchased at a Ram dealership. I had issues with the new Ram the vibration that they all have. Ram and the dealership was involved and needless to say of course nothing was resolved because Ram in Detroit could not even get the dealership to communicate, amoung other issues with the dealership, so we just gave up. But my experience with D &D was awesome from the buying of the car experience with our salesman to the sales manager to financing, and now I received a reminder for maintenance on my 12 year old 6500.00 car I got from them. They are not a Lincoln dealership which is what I bought, but it doesnt matter because they care about what they sell and they have follow up proceedures that every dealer should have to a customer. My 52000.00 truck not so much. Havent heard from them once, no follow up. You cant talk to who you need even if you call them repeatedly it is insane but true. I have had this happen before with other dealers but D&D is really different, they appreciate you even if you buy an older cheap priced car, you still matter. I bought my car in November and they still follow up. Im glad I waited to review them because my initial experience was great, Them showing me the care they have afterwards was astounding! I would definately buy from them again and reccommend to anyone I know! At D&D you dont have to spend huge money to be treated right, they just do it and that is worth a a lot to me! More

They lied about almost everything.. I bought a used car in April of 2014. They told me that they would "take good care of me" because this is the first time I had ever financed a car. We I bought a used car in April of 2014. They told me that they would "take good care of me" because this is the first time I had ever financed a car. Well, I learned my lesson. They told me that there was only one previous owner with no accidents. That was a HUGE lie. There was 3 previous owners with a MAJOR accident with SEVERE damage reported. I drove the car off of the lot after purchasing it and the check engine light comes on. They screwed me and made me feel as if they were doing me a favor by 'helping me out.' I will NEVER buy a vehicle from them again and I will definitely not point anyone in their direction. They should be ashamed. More

Dropped my car off on a Sunday. Dealership closed. Was on my way out of town when warning light went on and said ti bring car to dealer for service immediately. Left key in drop box with info regarding prob my way out of town when warning light went on and said ti bring car to dealer for service immediately. Left key in drop box with info regarding problem. Reveveived call the next morning from Karen that the vehicle would be evaluated and she would call me back. Karen called.. The issue was resolved. I told Karen I'd be out of town for about a week.that presented no problem. I will definitely use their services again. I was more than very pleased! More

Brought my car in for recall work. They had received my part on time and installed it in less time than expected. Overall great experience. part on time and installed it in less time than expected. Overall great experience. More

I had two problems.1) Needed rear shocks = Shocks were ordered and appointment made to install. Done on time and as told. 2) I had a light go on on the dash while driving. They placed the car on a monito ordered and appointment made to install. Done on time and as told. 2) I had a light go on on the dash while driving. They placed the car on a monitor and found the problem, a bad sensor. They made the correction. It did take about a day and half to solve the problem. Problem has been solved. Dick O'Brien More

The employees were courteous and help inform me about each stage of the service process. I have had my vehicle serviced at D&D since I purchased it five years ago and never had anything but a positive ex each stage of the service process. I have had my vehicle serviced at D&D since I purchased it five years ago and never had anything but a positive experience with the sales and service staff. More

the customer service was great, everyone was very friendly, we had a very good experience.are salesperson Jo was outstanding and I would recommend her to my friends and family. friendly, we had a very good experience.are salesperson Jo was outstanding and I would recommend her to my friends and family. More

They were very friendly and honest people. They worked hard to give me the best deal possible. The wait time was minimal and Randy my Sales person was just fantastic, If your going to buy a Ford product hard to give me the best deal possible. The wait time was minimal and Randy my Sales person was just fantastic, If your going to buy a Ford product I would Highly recommend this Dealership and Randy. Thanks: James Browning More

I had a good experience and would recommend. And repair warnings are right on. Thank you for getting us ready for our road trip in a timely manner. warnings are right on. Thank you for getting us ready for our road trip in a timely manner. More

Visiting dealership after my daughter bought a 2010 ford Edge, I wanted to see what it looked like. Upon seeing the vehicle, I spotted a 2010 Ford Explorer which called out our name, we did the initial pape Edge, I wanted to see what it looked like. Upon seeing the vehicle, I spotted a 2010 Ford Explorer which called out our name, we did the initial paperwork, and two days later, I drove off the lot. Ms. Jo, the sales person, went above and beyond her job to see that we could get the car we desired. Mr Kirkland was great in doing the leg work of financing, all were great, but we have to give MS. Jo, very special attentionto our needs. Thank you again. More