D-Patrick Ford Lincoln

After taking my truck in for a recall and service, I was very upset to see that they put a dent in the center of my hood from how they closed it.they told me they were going to review the before and after p very upset to see that they put a dent in the center of my hood from how they closed it.they told me they were going to review the before and after pics and haven’t heard back More

I had a recall on my new car, and they offered to have a technician come to our house to fix it so we didn't have to go wait at the dealership. The service was completed in less than 1 hour! technician come to our house to fix it so we didn't have to go wait at the dealership. The service was completed in less than 1 hour! More

Cody Staffelbach (correction from Bifflebach) Awesome customer service ⭐️⭐️⭐️⭐️⭐️ This guy deserves recognition for his outstanding service and attitude! customer service ⭐️⭐️⭐️⭐️⭐️ This guy deserves recognition for his outstanding service and attitude! More

Came in for an oil change and they did inspection said that I need to pay around 2k to get the car in a perfect shape made me pay upfront and then kept telling me that there is new issues and end up payin that I need to pay around 2k to get the car in a perfect shape made me pay upfront and then kept telling me that there is new issues and end up paying then around 20k and the van isn't fixed they held my van in there lot nearly a year in a 1.5 year period... shame on you "Cameron Lashbrook" was really rude and unprofessional More

Don't trust their safety standards. Sold me a truck with two of the tires worn to 0/32" on the shoulders. When I sent photos of the wear, which could cause hydroplaning or an accident, Sold me a truck with two of the tires worn to 0/32" on the shoulders. When I sent photos of the wear, which could cause hydroplaning or an accident, they explicitly told me they wouldn't do anything about them. I should have looked at the tires better but did not expect this on a truck with only 21,000 miles. This also means the truck is severely out of alignment, which I will also have to pay for out of pocket. More

They assured me the car I bought could be flat towed and it cannot. I found out the same day and wanted to return it but they refused I went in looking for a Lincoln MKX, they supposedly had 2. The first o it cannot. I found out the same day and wanted to return it but they refused I went in looking for a Lincoln MKX, they supposedly had 2. The first one was trash, I can’t believe they offered it for sale! Now I’m out $22,000 for the Ford Edge and don’t have a car I can tow behind my RV. I wouldn’t buy a child’s plastic car from them. More

This was one of the worst service experiences I’ve ever had. From start to finish, I was given the runaround. Every time I spoke with the advisor, I was told a different price. After multiple attempts to g had. From start to finish, I was given the runaround. Every time I spoke with the advisor, I was told a different price. After multiple attempts to get answers and bringing no results, I reached out to the service director Cole Ransome, and he never returned my call. I was promised my vehicle would be done by October 1st, but no one contacted me to say they were behind until the next day. On top of that, they offered to deliver my vehicle and said they would call my wife when it arrived since I work nights and would be asleep. That call never came. Instead, they just left the keys sitting in the cup holder and walked away leaving my vehicle completely unsecured and at risk of being stolen. The lack of honesty, accountability, and basic professionalism here is unbelievable. I would never recommend this service center to anyone. More

Picked the truck I wanted. They told me they would have it in a couples of days. After 7 days with no communication from the dealer I called them. They told me they couldn’t g They told me they would have it in a couples of days. After 7 days with no communication from the dealer I called them. They told me they couldn’t get the truck. I ended up buying a new truck they had on the lot. 2 days after getting it the “check engine” light came on. I took it in and they told me they needed a part and it would be in the next day. 4 days later (today), after no communication from DPat I called them and the said the part was in but they couldn’t fit me in the schedule for a week. Today a received an application for certificate of title for a different vehicle/person. D-Patrick ford is really on top of their game. LOL More