D-Patrick Ford Lincoln

It took 3 appointments to get this recall done. I was originally scheduled for 9/1, but was requested to reschedule due to overbooking. On 9/9, I dropped off the vehicle in the morning and by 4 PM, I was originally scheduled for 9/1, but was requested to reschedule due to overbooking. On 9/9, I dropped off the vehicle in the morning and by 4 PM, I was told it would not be done and could either leave the vehicle or reschedule. Since I need the vehicle, I rescheduled. On the third appointment the work was finally done, but what should have been done in 1/2 day took pretty much the whole day. However, they did also complete the recall on the driver's airbag along with the recall on the brake system which was the one I had brought the car in for. More

We have been very pleased with Ben Tappan. He kept us up to date on our vehicle delivery. Did a thorough step by step explanation of its features. to date on our vehicle delivery. Did a thorough step by step explanation of its features. More

Took my sons F250 to have the AC fixed. Paid $2200 and when we went to pick up the vehicle, the door would not close, and inside had moldings on the floor board, and Huge scrach on dash, and the airbag li when we went to pick up the vehicle, the door would not close, and inside had moldings on the floor board, and Huge scrach on dash, and the airbag light was on. They fixed the door before we left. The second visit they attached the moldings, and onnected the airbags. ( what if my son had a accident and they didnt deploy) After less than a month, the AC wont blow cold air, and now they said it was a seperate issue, the hose has a hairline crack, and they want another $390. This should have been checked to begin with. I dont know much about vehicles, but I would make sure no lines were leaking!! Now my son who is in college and works part time have a even bigger expense and we have been inconvencied with having to ask family members to borrow cars, and make several trips to have this resolved. I will never return, and have filed a complaint with the BBB. More

If I could rate lower than 1 star, I would. More

Don't trust them to do what they say. They promised to hold a check for 2 weeks but cashed 4 days after i wrote it. Caused me overdraft fees and blimpish on my bank record which i have had for 30 years a hold a check for 2 weeks but cashed 4 days after i wrote it. Caused me overdraft fees and blimpish on my bank record which i have had for 30 years and never had an overdraft fee ever. All they said was sorry. Wont ever go there again and hope nobody else does either. Also they agreed to fix a couple issues with truck i bought and after purchase they said it was as is More

BUYER BEWARE! If you're buying a car from them online or from another state they won't help you once it's off their lot. We were told by the salesperson (Dave) that there was no damage to the body of the v from another state they won't help you once it's off their lot. We were told by the salesperson (Dave) that there was no damage to the body of the vehicle. He showed us the vehicle via facetime and were pleased with the condition so moved forward with the purchase. We had the car delivered because we live in a different state. The car is an expensive vehicle and we also purchased warranties. Upon the car delivery we immediately spotted a dent in the front bumper while the driver was still here. I believe this happened on their lot since there is an extensive crash detection system on the car. We promptly called Dave and he refused to help. We then called and left a message for the general manager. No one from the dealer has called us or tried to rectify the issue. ONCE IT IS OFF THEIR LOT THEY WILL NOT HELP YOU IF THERE IS A PROBLEM!! More

Overcharged Took my 2015 Ford Expedition in for the A/C blower motor not working. I informed the service desk as to what parts had already been replaced. The issu Took my 2015 Ford Expedition in for the A/C blower motor not working. I informed the service desk as to what parts had already been replaced. The issue was a bad wire harness but the service tech decided to replace another part that had was new and I was charged for this part. Also was charged for 1.5 hours of service that took the technician 30 minutes. Total ripoff. In closing I was charges the following, 1. $119.69 for a part that did not need to be replaced. 2. $217.50 for 1.5 hours of work that only took 30 minutes. 3. $55.76 for the wire harness that was the bad part. 4. $19.65 for miscellaneous charges (No explanation as to what this is). My total came to $424.88 with tax. My recommendation.....Find another Ford service department if you can. More

Made an appointment to check out a car. When we arrived the car had already sold. It happens. Collyn sat down with us and went over what we were looking for and our price range. We were pretty specific wit the car had already sold. It happens. Collyn sat down with us and went over what we were looking for and our price range. We were pretty specific with what we wanted and didn't expect to find anything right away. Collyn searched until he found what he thought was the perfect fit and we were able to drive away with exactly what we wanted within our budget. Collyn was upfront and honest thru the whole process. We were very impressed with his character and integrity. We wouldn't hesitate to buy from him again. More

I bought my Ford Edge from Collyn Claywell. The dude is a tremendous sales person. He was honest and up front about every part of the buying process. He's very friendly, laid back and also a VETERAN. Th a tremendous sales person. He was honest and up front about every part of the buying process. He's very friendly, laid back and also a VETERAN. The sales manager Jace helped hook us up with the deal we got. All around, the whole dealership and everyone in it made it an incredible experience. I highly recommend letting them be your dealer. I'll be back, no question. More