D-Patrick Ford Lincoln

Inept Service Department By a wide margin the most helpful sales staff I've worked with at any dealer. By a wide margin, the WORST service department I've ever dealt with. By a wide margin the most helpful sales staff I've worked with at any dealer. By a wide margin, the WORST service department I've ever dealt with. We own two Lincolns. A 2011 MKX and 2014 MKZ (Thanks, Henry!). We've had the 2011 MKX in for brake grinding problems, a bad brake booster, entertainment center problems and lastly spontaneously losing all power in traffic complete with the dashboard lighting up like a christmas tree. Three trips in for the brakes and we gave up. I hear the brakes grind daily when my wife backs out of the driveway to leave for work. The nav system took two (three?) trips to dpatrick before they replaced it. As I'm writing this, dpatrick called and told us they can't figure out how to fix our MKX losing all power despite the issue being widely documented all over the internet. (google it if you don't believe me--"lincoln mkx loses all power". It's not that our MKX has issues--that's beyond D-Patrick's control. The problem is they either can't fix a problem or it takes them multiple attempts, then they argue about the issue existing in the first place. They're stuck in that brand-damaging pattern of "If we can't fix it, it's not broke." I couldn't be happier with the sales experience but the service experience is consistently heartbreaking to the point where I don't know if I can trust them anymore. More

Good experience Dave Peirce was very helpful! This was a great experience! We plan to work with him in the future when needed. The whole process was wonderful. Dave Peirce was very helpful! This was a great experience! We plan to work with him in the future when needed. The whole process was wonderful. More

Amazing and hardworking staff Paul Mullen was an excellent salesman to work with. We didn't feel pressured and were able to ask all the questions we needed to before deciding how t Paul Mullen was an excellent salesman to work with. We didn't feel pressured and were able to ask all the questions we needed to before deciding how to go about our decision. Also, I know Paul put in the most effort possible for us to give us the best options. My fiance and I enjoyed working with him and his coworkers immensely and would definitely recommend the entire dealership to our friends and family. All associates were amazing to deal with but I don't remember the name of the gentleman who dealt with the paperwork or the lady who wrote out or receipt. More

regular maintenance Scheduled routine maintenance on my 2013 F150, Cody the service writer took real good care in making sure I got what I wanted, and answered all my Que Scheduled routine maintenance on my 2013 F150, Cody the service writer took real good care in making sure I got what I wanted, and answered all my Questions. He didn't try to push service or parts on me that I didn't need. It was an overall good experience,and I will definitely have D-Pat Ford continue to maintain my vehicle. More

the construction of the hotel makes it hard. They made me feel very comfortable. I hadn't bought from a dealer in 30 years. I certainly will consider using Fay, when I need to buy another vehicle They made me feel very comfortable. I hadn't bought from a dealer in 30 years. I certainly will consider using Fay, when I need to buy another vehicle. More

Great Everything was great. Super friendly. This was me and Gina first time buying with Dpatricks ford downtown and we our very happy. Gina loves her new Ca Everything was great. Super friendly. This was me and Gina first time buying with Dpatricks ford downtown and we our very happy. Gina loves her new Caddy. Thanks!! More

Great experience! I couldn't be happier with my experience with the dealership and with the salesperson. I would definitely recommend both to anyone I know. Every dea I couldn't be happier with my experience with the dealership and with the salesperson. I would definitely recommend both to anyone I know. Every dealership should have a salesperson like Henry Hayden. He's the best!!!! More

Great Dpatrick found what I wanted I wanted and worked with me to get it in my budget. The service was quick and on point and they listened to what I want Dpatrick found what I wanted I wanted and worked with me to get it in my budget. The service was quick and on point and they listened to what I wanted. More

Mud Flaps Installed I was there an hour from the time I arrived to the time I left. Awesome. They were very helpful, curtious and efficient. I would defiantly recommend t I was there an hour from the time I arrived to the time I left. Awesome. They were very helpful, curtious and efficient. I would defiantly recommend them. More

Purchase experience Everyone was very attentive and interested in my satisfaction. Super friendly group of folks. This was my first experience with DPat - will recommen Everyone was very attentive and interested in my satisfaction. Super friendly group of folks. This was my first experience with DPat - will recommend to friends and continue to come here for service and other buying needs. More