D-Patrick Ford Lincoln

IT WAS A FRIDAY MORNING WE WAS GETTING SLEET AND FREEZING RAIN, THE DEFOSTERS STOP WORKING ON MY 05 LARIET AND THE RAIN WAS FREEZING TO MY WINSHEILD I CALLED RYAN HE TOLD ME TO BRING IT IN. WE WAS EXPECTING RAIN, THE DEFOSTERS STOP WORKING ON MY 05 LARIET AND THE RAIN WAS FREEZING TO MY WINSHEILD I CALLED RYAN HE TOLD ME TO BRING IT IN. WE WAS EXPECTING 6 INCHES OF SNOW, I TOLD HIM I NEEDED MY TRUCK, HE GOT A CALL TO CLOSE THE BUSINESS AT 2 PM DUE TO THE SNOW, BUT RYAN AND THE MECHANIC STAYED OVER TO GET MY TRUCK FIXED. GREAT SERVICE. A BIG THANK YOU TO RYAN AND THE MECHANIC. MIKE DELANEY More

Noticed the differential seal on our 2005 F350 had very small wet spot around it, thought preventive maintenance, right? Took it to D Patrick Ford, they stated it was going to be done a certain day, called small wet spot around it, thought preventive maintenance, right? Took it to D Patrick Ford, they stated it was going to be done a certain day, called and stated they had to send it out and it would be a day later. We don't drive the F350 except to pull our 5th Wheel. June comes around, we go to Jacksonville, FL for Mayo clinic with our 36 foot 5th wheel. The night before we leave with our 5th wheel back to Evansville, the truck makes a funny grinding noise. We take it to a Ford dealership in Jacksonville, FL. They tell us that the differential is flooded with a bunch of water and that we should be more careful putting our boat in the water. We don't own a boat and tell them this. They say that or a flood is the only way that much water could be in the differential barring someone putting it in on purpose. At this time, the F350 only has gone less than 3000 miles since D Patrick did the differential which included the drive down there and all of our driving while in Jacksonville. We called D Patrick and of course the warranty on that work has expired and they deny having to out source the work on the truck. The truck was not driven much in Evansville before that time and certainly not during any flood. Guess D Patrick had a heavy boat to move before returning our truck to us and it got away from them. The work didn't even show up on the "my ford site" where it supposedly records all the repairs done to a vehicle by a dealership. Other repairs have, but not this one. More

I bought a brand new 2004 F-150 supercrew. About a $40,000 vehicle. Picked it up at night, went out to eat...blah blah blah. The next day started looking at it and it was COVERED in white/silverish $40,000 vehicle. Picked it up at night, went out to eat...blah blah blah. The next day started looking at it and it was COVERED in white/silverish overspray. They dealer traded and drove it through a painting area somewhere and didn't bother getting the paint off. The service department at this place is a JOKE, and I can't write that big enough. I took it down to have the overspray taken off, and they didn't get any of it off, even though they called and told me it was done. And I took it again, same deal. Ended up have to talk to the service manager and he said he didn't see any. I had to walk him around like a baby pointing out all the over spray. It was a nightmare. I have to talk to the owner of all the D Patrick dealerships and he finally got it straightened out. This was an hour drive each way for me to take it down to them. I will NEVER buy a vehicle here again and I would suggest that no one else does either. I have also had a mercedes and dealt with their Mercedes department and it is at least as bad as the Ford dealer and maybe worse. Hands down the worst dealership I have ever been to and I will not be back. More