D-Patrick Ford Lincoln
Evansville, IN
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Came in for an oil change and they did inspection said that I need to pay around 2k to get the car in a perfect shape made me pay upfront and then kept telling me that there is new issues and end up payin that I need to pay around 2k to get the car in a perfect shape made me pay upfront and then kept telling me that there is new issues and end up paying then around 20k and the van isn't fixed they held my van in there lot nearly a year in a 1.5 year period... shame on you "Cameron Lashbrook" was really rude and unprofessional More
This was one of the worst service experiences I’ve ever had. From start to finish, I was given the runaround. Every time I spoke with the advisor, I was told a different price. After multiple attempts to g had. From start to finish, I was given the runaround. Every time I spoke with the advisor, I was told a different price. After multiple attempts to get answers and bringing no results, I reached out to the service director Cole Ransome, and he never returned my call. I was promised my vehicle would be done by October 1st, but no one contacted me to say they were behind until the next day. On top of that, they offered to deliver my vehicle and said they would call my wife when it arrived since I work nights and would be asleep. That call never came. Instead, they just left the keys sitting in the cup holder and walked away leaving my vehicle completely unsecured and at risk of being stolen. The lack of honesty, accountability, and basic professionalism here is unbelievable. I would never recommend this service center to anyone. More
I have given your company a 5 star rating even though it has room for improvement I was there for a oil change while waiting in the waiting area i noticed that my car sat outside for about an hour. You migh has room for improvement I was there for a oil change while waiting in the waiting area i noticed that my car sat outside for about an hour. You might need to get more tech support. More
I have ALWAYS been happy with my service at D-Patrick. Mechanics there are very qualified and thorough. Most recently, Cole Ransome did a great job Cameron, service advisor, is patient with me explaini Mechanics there are very qualified and thorough. Most recently, Cole Ransome did a great job Cameron, service advisor, is patient with me explaining everything in terms we understand, and keeps me updated on progress. D-Patrick is the ONLYplace I take my Escape. More

