D-Patrick Motoplex - Volkswagen Mercedes-Benz BMW Porsche Audi

DPatrick (Dave Lowry) has always provided a very Friendly, professional, respectful, and competitive purchasing experience to me and my Family. Vehicle selection is Fantastic and their service depa Friendly, professional, respectful, and competitive purchasing experience to me and my Family. Vehicle selection is Fantastic and their service department (Brian Allen) is the BEST. More

I have rated my service experience with this rating due to several factors, first when I walked into the dealership I was not greeted by anyone, I had to go up and physically ask for where I may find the s to several factors, first when I walked into the dealership I was not greeted by anyone, I had to go up and physically ask for where I may find the service drop off area. Second it was not fully described to me in detail what all was going to be done for my $124 diagnostic inspection, and i feel as if they just hooked it up to an OBD2 sensor and printed out a sheet stating what codes they received. On Top of that I was charged an additional $18.60 for supplies and environmental services, however there was no repairs or work done to my car so there shouldn't have been any supplies used. Also I purposefully brought my car in while it had an puncture in the driver side rear tire which was causing a slow leak just to see what the service center would do or recommend. To my surprise they did not even notice that the tire was punctured and just stated the sensor was saying it was a little low and didn't even offer to inflate it back to optimal pressure. I also stated I would have liked to had my brake sensors installed sense they where going to have it in the air anyway and when I got the car back they where still laying in the front seat, and I was told they would have to have charged me another hours labor just to pop those on! Overall I appreciate the service and feel like that technicians are well capable and are adequately performing their job, however I feel being charged an hours labor rate and supply fees just to hook up an OBD2 scanner is a bit absurd and for future cases I will just handle such service related items myself or elsewhere as I do not feel the value of the service I received was there. More

Brian Allen got us in when our car had an unexpected service issue very quickly. We needed the car to go to Florida for vacation and the quick turn around allowed us to do just that. Also Mike (Brian's service issue very quickly. We needed the car to go to Florida for vacation and the quick turn around allowed us to do just that. Also Mike (Brian's asst. ) was super friendly and courteous. More

Everyone was helpful, and spent a lot of time with my wife and I. Comfortable setting while making a big decision. We feel got a fair deal. wife and I. Comfortable setting while making a big decision. We feel got a fair deal. More

I give Dpat a good rating because they did there best to make sure I get what I need. Also, my concerns to stay on budget. They even made sure I was comfy. Love that about them. They even asked me questi make sure I get what I need. Also, my concerns to stay on budget. They even made sure I was comfy. Love that about them. They even asked me questions or concerns before I made my decision. I would be very proud to do that all over again if I had to. More

I had my car towed in as it would not start. They were friendly and gave me a loaner car. The service was great and the problem turned out to be a software issue. Brian let me know what was going on dail friendly and gave me a loaner car. The service was great and the problem turned out to be a software issue. Brian let me know what was going on daily. More

Great service as usual!!! I called and the service department was able to get me in for routine service on the day and time I requested. The group at D Patrick are always willing to go the extra mile department was able to get me in for routine service on the day and time I requested. The group at D Patrick are always willing to go the extra mile. I will certainly be doing future business there. More

Very satisfied with service department, however, I would rather speak to a person than have to leave a message for someone. to call me back. I brought my car in Thursday. While waiting on loaner we spoke wi rather speak to a person than have to leave a message for someone. to call me back. I brought my car in Thursday. While waiting on loaner we spoke with Cameron in sales regarding the new CLA in showroom. On leaving I asked Jeff to have Cameron work up numbers for my car on trade. Cameron called Saturday on follow up, however, when I returned Monday evening, he had not had the time to get someone to look at my car. More

After leaving & driving about 15 miles, the Service Engine Soon light came on. Will have to return & get it checked out next week--extra trip. Engine Soon light came on. Will have to return & get it checked out next week--extra trip. More

I had great service. I purchased a used BMW from the dealership. We found a cracked mirror on the driver's side visor. They replaced it for free, detailed my car, and changed out my battery due to a rec dealership. We found a cracked mirror on the driver's side visor. They replaced it for free, detailed my car, and changed out my battery due to a recent recall. Thanks! More