DARCARS 355 Toyota
Rockville, MD
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Service staff caused a separate problem which staff rudely refused to investigate. After conducting a recall wire harness service, the digital system on the car was found to be malfunctioning. When I p rudely refused to investigate. After conducting a recall wire harness service, the digital system on the car was found to be malfunctioning. When I pointed this out to the service staff, he called me a liar. When I asked him to review what the technicians did to see if they could have caused this problem, he said he would check for $180. Unsatisfied with this response and attitude, I raised this with the manager who said that the problem was unfamiliar and not related. However, I later learned that Tokyo just finished a recall of more than 500,000 later model RAV4s with digital display problems. Also, there are various techniques explained on internet sites for dealing with this problem, yet this service department said they had not see it before. Finally, it seems that is can be caused in numerous inadvertent ways including any digital diagnostics that are conducted by the dealer. Overall very unhappy with the attitude, lack of honesty, and lack of competence. I would avoid this dealer. More
I described to them my vehicle to sell, they tell me to go ahead and bring it in. I show up and they told me they aren't interested without even looking at it, despite being in good condition. The person a go ahead and bring it in. I show up and they told me they aren't interested without even looking at it, despite being in good condition. The person at fault is their manager who doesn't know how to do his job. The sales guy who told us this is not at fault but was effectively the messenger. More
Thank you to Kevin I was able to purchase my dream Toyota Camry SE!! I highly recommend this store as it feels like car buying process easy. Camry SE!! I highly recommend this store as it feels like car buying process easy. More
Sales people and managers are very straightforward, they are super helpful and informative. I went in not knowing what I wanted as long as it was a Toyota. Will keep coming back for future purchases. are super helpful and informative. I went in not knowing what I wanted as long as it was a Toyota. Will keep coming back for future purchases. More
I bought my 2026 Camry earlier this year, and Jasson made the entire process smooth. He was professional, helpful, and worked with me to get a great deal. I really appreciated his honesty and excellent custo the entire process smooth. He was professional, helpful, and worked with me to get a great deal. I really appreciated his honesty and excellent customer service throughout the experience. I would definitely recommend Jasson to anyone looking for a new vehicle. More
I had a positive experience, my sales person Damon Beckford was professional and did not under mine my integrity. I’ve been searching for two years. Due to negative experiences I put purchasing a vehi Beckford was professional and did not under mine my integrity. I’ve been searching for two years. Due to negative experiences I put purchasing a vehicle. That is until I met Damon. Chase was a sweetheart. More
