DARCARS 355 Toyota

NEVER SEEING ME AGAIN! I came to the facility in November for a synthetic oil change I have 80,000 miles on my Camry, and the oil change is suppose to last me 10,000 miles o I came to the facility in November for a synthetic oil change I have 80,000 miles on my Camry, and the oil change is suppose to last me 10,000 miles or 1 year, whichever comes first. I should've known something was off when I was there for only 30mins and my car was "finished" before everyone else that was before me. I assumed they were all getting other/more work done on their vehicles. I noticed that the sticker they put on the window of my car said that I should come back at 90,000 milage for a servicing. So in April (5 months later/about 4,000 miles driven) i went for servicing, they told me that i actually didn't need to be back until November and that my car was in good shape. They made me wait 2 hrs to give me my car back, and then they changed the sticker on my window to read 95,000. That same week my car started to make rattling noises when i turned corners or accelerated, most importantly my car started to turn off as i decreased speed, as I stopped at stop signs or even red lights! I panicked and went to a mechanic that i knew, and thank goodness i did, because my car refused to turn back on when it was at his shop. I insisted that it couldn't be my oil because i'm not due for one until another 5,000 miles. Nonetheless he ignore the sticker and me and checked it anyway. It was dryer than a desert, one one drop of oil was in my engine. He legit wiped the oil stick on his arm to show that it was not low, but EMPTY!!!! He added oil and my car thankfully turned back on. But the lack of oil for so long had already done its damage. My car was inches away from being ruined because this facility did NOT give me an oil change. What type of imbecilic mistake is that??? Were you working on so many cars at the same time that my car wasn't good enough to be replenished with oil???... So my car was running on....mercy.... for 4,000 miles until it just couldn't handle it anymore because of this facility. I feel taken advantage of and disrespected!... Now I have a mechanics bill that i can't even afford to pay for in repairs!!! Spare yourself the headache and possibility that this could happen to you. Go to a different branch or place entirely to get an oil change. More

Amazing! I've been going to 355 for over 10 years and purchased many cars as well as referring people there. I really only have gone to PJ for purchase, Navid I've been going to 355 for over 10 years and purchased many cars as well as referring people there. I really only have gone to PJ for purchase, Navid for finance and Bobby for maintenance. Can't get better, more reliable people!! Great deals and I don't have to deal with the BS that comes with buying a car! More

Awesome experience Great sales folks, no pressure, actually communicated and didn't try money games. Straight and honest sales, a manager willing to negotiate and be fl Great sales folks, no pressure, actually communicated and didn't try money games. Straight and honest sales, a manager willing to negotiate and be flexible, and finance person that didn't push products that I didn't want. Great team! More

I had an AMAZING experience with Ismael! I had such a great experience working with Ismael. He made the entire process worry free, by communicating with me through each step. I had such a smo I had such a great experience working with Ismael. He made the entire process worry free, by communicating with me through each step. I had such a smooth transaction, it was as if I was just shopping at a store, but this time for a luxury car. I came to the dealership not knowing what to expect and left in a luxury SUV that I love. I have already referred Ismael to a friend of mine who recently got married. Him and his wife will be looking for new vehicles very soon. I told them to go straight Ismael and anyone of his wonderful colleagues. Alex in finance is also really great and funny, he made that process easy and pain free. Great work! Thank you soo much Ismael, 10 stars! More

Satisfied Toyota Owner! My son and I have had our 2005 RAV4s serviced at DARCARS in Rockville for over 7 years. We both like dealing with their service department. So, when My son and I have had our 2005 RAV4s serviced at DARCARS in Rockville for over 7 years. We both like dealing with their service department. So, when I needed to trade in my car with manual transmission for an automatic(having knee-replacement surgery this spring), I wanted to purchase a newer used car from this dealership because of my history with them. PJ and Peter showed me several RAV4s, and I found a 2012 that I liked. They worked with me, gave me a good deal, and I drove it off the lot that afternoon. The car runs great, even though I seriously miss my stick shift! When you go to this dealer, I highly recommend working with PJ and Peter. I sensed they were going to do the right thing by me, and they did! Thank you. More

Good experience buying a truck! I visited the 355 Toyota Scion last Friday. Caesar, my sales associate, showed me the trucks in stock. They were all good, but not what I was lookin I visited the 355 Toyota Scion last Friday. Caesar, my sales associate, showed me the trucks in stock. They were all good, but not what I was looking for. Caesar listened to what I wanted and told me he would continue searching. Three days later, Caesar called to say he thought he found my truck. He was right! PJ Mehta made sure it fit in my budget and then had the truck detailed. Alex, in Finance, made the paperwork easy. In just hours after receiving the call, I was happily driving home with my truck. I will definitely return to 355 Toyota Scion when I need another vehicle. More

It was a very pleasant experience as a first time buyer. As a first time buyer I was very impressed with the service that was provided from the time that I walked in the door until the time that I left. I wa As a first time buyer I was very impressed with the service that was provided from the time that I walked in the door until the time that I left. I was not feeling very confident that I would be able to purchase a vehicle and the team at 355 Toyota made this happen. While choosing 355 Toyota to purchase a car and everyone was extremely helpful, I worked closely with PJ. More

wonderfull. person mr hamid Wondeffull human mr hamid webt above and beyond to help us get the cars we needed. Thank you mr hamid. I am customer for life Wondeffull human mr hamid webt above and beyond to help us get the cars we needed. Thank you mr hamid. I am customer for life More

Mahamat Hamid is Knowledgeable and Kind I first met Mr. Hamid in 2007. He actually was helping the salesperson working with me. I had wished I worked with Mr. Hamid instead of the other pers I first met Mr. Hamid in 2007. He actually was helping the salesperson working with me. I had wished I worked with Mr. Hamid instead of the other person. Mr. Hamid was nice, friendly and extraordinarily knowledgeable on the details of my car. Exceptional professionalism. More