DARCARS 355 Toyota

Internet Sales/Customer Service I usually don't write reviews but I just could not help myself with this particular Car Dealer experience. I am active duty military and have purchas I usually don't write reviews but I just could not help myself with this particular Car Dealer experience. I am active duty military and have purchased at least 11 vehicles in my lifetime this was the worst experience by far at 355 Toyota Scion, 15625 Frederick Road, Rockville, MD 20855. First of all, I call the used car sales representative PETER HUAN and he didn't know if they even did out-of-state sales even though the dealer advertised it on the web (response: Let me ask my manager PJ).I breakdown the process and explain my situation "I am in the process of moving like all Soldiers do every so many years" he then asks for a bunch of personal identifying information. I do their credit application for identity PROOF ONLY and forward them a plethora of personal information to satisfy their sales manager. I offer to put down good faith money 500 dollars standard at most dealerships and am told don't worry about it he's putting a sold on the 2015 Toyota Tundra already. I awake to two sets of emails the first saying lets start the purchase process ( 3:48AM HST) and the next stating they just sold the vehicle within three hours of the first email (6:50 AM HST). I am on a 6 hour time difference in Hawaii versus Maryland and explained all of this everyone I spoke with at the dealer. I have my wife call from a different number to inquire if truck is available and surprise it is. I then call PETER and TJ the sales manager to call them out on their lie and let them know its a shame how they handled a active duty military customer just because of the extra work to close the deal and the fact we sometimes don't have the stability of a civilian to walk in the dealership to make the purchase of the exact vehicle desired. Its gets funny from here now they explain they want to work with me and will see if they can get the other purchaser another truck LOL! He acts as if the guy is sitting next to him and he's working through this with several calls to their other dealerships they own. This was an elementary joke SALES people wake up no one this naive anymore coupled with the fact that I read your reviews now. YOU CAN KEEP THE TRUCK AND YOUR BS TOO. I WILL ALSO WARN ALL of my MILITARY BROTHERS AND SISTERS IN THE AREA ABOUT YOUR SHADE TACTICS VIA EVERY SOCIAL MEDIA FORUM I AM ON. More

Very happy with Toyota Rent a Car, too! :) Many thanks as well to Toyota Rent a Car’s Pej Man & the rest of the rental team for providing outstanding service during our 9/19 service appointment Many thanks as well to Toyota Rent a Car’s Pej Man & the rest of the rental team for providing outstanding service during our 9/19 service appointment. Pej Man was absolutely terrific to provide incredible value to us while he finalized the details in regards to our car rental during our service appointment. As stated before in my previous email, we are again very happy & pleased, making us very confident that we made the best decision to choose 355 Toyota. Yes, we are still glowing from the awesome service provided by Pej Man & the rest of the team at Toyota Rent a Car & look forward to returning back again. Thanks again, 355! :) More

Experience with Seyed and Payam We rated Seyed very high as he was wonderful to work with. His friendliness met us at the door! He listened attentively to what we had to say. He educ We rated Seyed very high as he was wonderful to work with. His friendliness met us at the door! He listened attentively to what we had to say. He educated us about the various Prius automobiles. Seyed answered our many questions very patiently. I would recommend anyone wanted a Toyota to go to him. Payam was very helpful is getting us the best deal we could find. When we told him we had to be home at a certain time to pick up grandsons he worked quickly to end the financial process. We went away very pleased with his efforts. More

Juan Rubio did great job and is an excellent representative I am writing to give a great review and thanks to Juan Rubio for an outstanding experience at the service department yesterday. He was prompt, courte I am writing to give a great review and thanks to Juan Rubio for an outstanding experience at the service department yesterday. He was prompt, courteous, accommodating (I had inadvertently driven my car in on the wrong lane in the wrong direction), kind (showing me how to stand under the outside heater while waiting for my car to pull around). I could say more but I'm sure you get the picture. Juan is an excellent representative of a service department that obviously prides itself on outstanding customers service. More

I have been servicing my Toyota at this dealer for five years now. Nigel is the best service expert that I have ever done business with. He is respectful, transparent and truthful. If Nigel is not in I wil years now. Nigel is the best service expert that I have ever done business with. He is respectful, transparent and truthful. If Nigel is not in I will wait until he comes in. I honestly cannot ask for more. Nigel is for sure an asset to this organization. More

I had the worst experience ever! First of all, the new I had the worst experience ever! First of all, the new car had a scratch on the front! They offered to repair, but of course it still shows. I b I had the worst experience ever! First of all, the new car had a scratch on the front! They offered to repair, but of course it still shows. I bought a new car and I was offered the option to buy the ''toyota extra care'' and extend the warranty. I was not sure I wanted to buy this plan , but the employee at finance -Mr Hajjar- reassured me i could cancel any time without any problem.This was an extra 30$ on my monthly payment and the only reason i decided to sign for that is because he told me I could cancel any time without any problem. I went back to the store within 24hours to cancel the agreement. I asked him whether there was any extra paperwork I needed to do, and he said no- you are fine, just sign this paper and it is done. A month later, my payment is still the same. I call Toyota Finance main number and they told me that If i wanted my monthly payment to be reduced then I would have to sign a new contract with the dealer.Otherwise I would pay off the car in 4 years instead of 5years. The employee at finance-Amine Hajjar- DID NOT INFORM ME I have to cancel within 24hours so that I can have my monthly payments reduced. He DID NOT INFORM ME that I needed to sign a new contract, even though I went to the store within 24hours!!! I went there for a second time, and he gave me a new contract to sign.2 MONTHS LATER- that payment is still the same. I call Toyota Finance and they inform me they never got the new contract from them!!!!! I go there for 3RD TIME to sign again !And who knows what will be next! I wasted at least three hours so far to resolve an issue that was supposed to be ''no problem, you can cancel any time''. BE CAREFUL- you might be signing for a 5years lease and you end up paying off in 4 years, simply because they wont reduce your monthly payments if you don't sign a new contract .But of course they never tell you that !!! Unacceptable service for a Toyota dealership. More

The Staff was Great. PJ is Awsome :)) We are very The Staff was Great. PJ is Awsome :)) We are very thankful for all of their hard work. We are very happy with our car and thankful. The Staff was Great. PJ is Awsome :)) We are very thankful for all of their hard work. We are very happy with our car and thankful. More

I had a fabulous experience. I had worked through email and phone with PJ Mehta and Alfonso Uribe. They could NOT have been nicer to work with prior to my coming to the dealership and when I was there. and phone with PJ Mehta and Alfonso Uribe. They could NOT have been nicer to work with prior to my coming to the dealership and when I was there. Payam Marandloul was very helpful when completing the financing portion of the deal. I drove 90 minutes to get to this dealership rather than going to my local dealership 15 minutes from my home. The sales staff and the deal I received made the trip completely worthwhile. More

I located the car off of cars.com, proceeded to online chat with PJ. When I came into the dealership I worked with Syd and PJ. Both were friendly and helpful. I was in and out within a few hours. The chat with PJ. When I came into the dealership I worked with Syd and PJ. Both were friendly and helpful. I was in and out within a few hours. The car buying experience with them was great. More