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DARCARS Chrysler Dodge Jeep RAM of New Carrollton

New Carrollton, MD

3.1
108 Reviews

8100 Annapolis Road

New Carrollton, MD

20784

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Showing 108 reviews

March 21, 2024

He did an excellent job serving me. I am very satisfied with the outcome of the sale. 5 Stars! More

by Elvis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Landry A
Mar 27, 2024 -

DARCARS Chrysler Dodge Jeep RAM of New Carrollton responded

We're thrilled to hear it! Thanks for the kind words, please travel safe until we meet again.

March 06, 2024

The dealership is horrible! !! They sold me a Nissan Sentra packed with so much to fix . They lied they got the car inspected which was a lie. They never picked up their calls an More

by Henrietta
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
George
Mar 13, 2024 -

DARCARS Chrysler Dodge Jeep RAM of New Carrollton responded

Hi Henrietta, I know our General Manager has reached out to the phone number on file and left a couple of voicemails. Would you mind returning our call when you have a moment? Thank you!

November 24, 2023

Kevin Mejia and Tim the GM were great to work with. I was able to negotiate everything upfront before arriving at the dealer, drove 16 hours to complete my trade-in and take delivery of my new Ram 3500 More

by jvidaurrazaga
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Mejia
Nov 24, 2023 -

DARCARS Chrysler Dodge Jeep RAM of New Carrollton responded

We're so pleased to hear that our team was able to provide such a seamless experience. Thank you for choosing DARCARS Chrysler Dodge Jeep Ram of New Carrollton -- we wish you many safe and happy miles in your new RAM 3500.

November 22, 2023

The workshop is liars, they charge for a diagnosis that they don't do, the person in charge is very rude and unprofessional. More

by marialopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Nov 24, 2023 -

DARCARS Chrysler Dodge Jeep RAM of New Carrollton responded

Hi Maria, I'm sorry you did not agree with our diagnostic fee but unfortunately we don't condone verbal harassment of our team members, especially given that we had a signature authorizing the diagnosis prior to completing the work. Safe travels.

Nov 24, 2023 -

marialopez responded

It was never verbal harassment and I have it recorded and the payment was never a problem if the fact that they lied but that they enjoyed it for something I am not the only one who thinks the same about their team

October 17, 2023

This was a pleasant and awaome experience. I drive from out of state and the transaction was smooth and quickly got me headed back home in my new truck. More

by ChiefBear
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Landry A
Oct 18, 2023 -

DARCARS Chrysler Dodge Jeep RAM of New Carrollton responded

Customer satisfaction is our top priority, and we truly appreciate your recognition. We hope to see you again in the near future!

May 29, 2023

Worst service department they never follow up with you and they don’t care after the sales More

by Sara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Malcolm Proctor
May 30, 2023 -

DARCARS Chrysler Dodge Jeep RAM of New Carrollton responded

Hi Sara! I'm concerned to read this and I'd love to connect with you over the phone so we can discuss this further. I'm having trouble locating you in our customer database under this screen name - would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Sherlene and Kim are both in today and would love to assist. Thank you!

September 10, 2022

I bought a 2022 Jeep WRANGLER ordered from the factory back in Jan. One of the managers sat down with me and ordered everything. Including Sirius XM Radio which added $1200 to the total price. My Jeep arr More

by Jeeper
Recommend Dealer
No
Employees Worked With
Ceidric Marcelin
Oct 03, 2022 -

DARCARS Chrysler Dodge Jeep RAM of New Carrollton responded

Ione, thank you for giving us the opportunity to rectify this issue for you. If you can assist you any further, please reach out to us at 800-327-2277 or customerrelations@darcars.com.

June 13, 2022

My salesman, Lambert, did an excellent job of communicating with me. We agreed on a price, I was sent the necessary paperwork and concluded the sale. Went smoothly as possible considering I live More

by toddvolkmar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lambert Selenou
Jun 15, 2022 -

DARCARS Chrysler Dodge Jeep RAM of New Carrollton responded

Todd, we're delighted to hear that Lambert and the DARCARS Chrysler Dodge Jeep Ram of New Carrollton team delivered the accommodating and gratifying service we aim for! Thank you for your business and kind words - we hope to see you again!

April 18, 2022

Highly recommend the team at DARCARS Jeep New Carrollton! I live in Arlington, Virginia. I had been looking for weeks, calling and driving to numerous dealerships all over Northern VA, as well as MD. Fina More

by JudithC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Ralston
Apr 20, 2022 -

DARCARS Chrysler Dodge Jeep RAM of New Carrollton responded

Judith, we're delighted to hear that our DARCARS Chrysler Dodge Jeep Ram of New Carrollton team delivered the accommodating and gratifying service we aim for! Thank you for your business and kind words - we hope to see you again!

February 24, 2022

What a bunch of losers, run by a loser GM. Not worth your time or your money, they’ll waste them both! More

by Justice
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Ralston
Feb 24, 2022 -

DARCARS Chrysler Dodge Jeep RAM of New Carrollton responded

As you can imagine, this is worrying to hear. While we understand you're upset, we would appreciate the opportunity to better understand what happened here and do what we can to make it right. Please get in touch with our Customer Relations team at customerrelations@darcars.com or 1-800-327-2277 so we can address this directly. Thank you.

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