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DARCARS Chrysler Dodge Jeep RAM of New Carrollton


60 Lifetime Reviews

8100 Annapolis Road, New Carrollton, Maryland 20784
Call (301) 459-6800

Latest Reviews

February 21, 2018

"Poor customer service and Quality of Work "

- ss2004

I visited this center yesterday/ Feb..20,2018 / for a malfunction on my Jeep backup camera and balance. I met the so called "service advisor" Ronald Ea . He told me to pick my car in the afternoon but when I call back at around 5pm, not yet fixed and he told me new camera ordered for morrow morning . Today he gave me a call for pick up at 11:40am every thing set and I paid 96 dollar. Nothing fixed , I still do not know whether I paid for overnight parking or for a service . This is not a first time .while I visited the center for oil change same thing happen,Poor customer service, Poor Qualit of work and Poor complaint handling skill. I have learnt that the technical team at this center lacks professional skill and business ethics.I think deceiving a customer is a cardinal sin, Unless the top management act to improve the service team I don't recommend this center.

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Employees Worked With

Ronald Ea Assistant Service Manager

January 16, 2018

"Horrible service "

- miguel a Alvarez

This place is horrible service my car don’t fix right this technician they don’t about auto mechanics then charge lot money bad service bad tecnicician

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Employees Worked With

Roland EA service representative

October 16, 2017

"Come see him"

- Andre

Excellent over all in all areas of sales and professionalism. Rear customer service and gave us a full and complete tour of the facility. Great personality

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Employees Worked With

Steve kemp

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Photos & Amenities

  • Shuttle Service
  • Customer Lounge Area
  • Great Restaurants in Walking Distance
  • Free WiFi
  • Free Coffee
  • Cable TV
  • Television
  • Vending Machines
  • After Hours Drop-Off
  • Authorized Accessories Store
  • Authorized Parts Store
  • Automated Car Wash
  • Children's Play Room
  • Express Service
  • Free Drinks
  • Pet Friendly
  • Quick Lube
  • Rental Car Service Onsite
DARCARS Chrysler Dodge Jeep RAM of New Carrollton, New Carrollton, MD, 20784