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DARCARS Chrysler Dodge Jeep RAM of New Carrollton

4.0

61 Lifetime Reviews

8100 Annapolis Road, New Carrollton, Maryland 20784
Call (301) 459-6800

Latest Reviews

March 17, 2018

"Don't do what they are paid to do!!"

- Frances L.

So a long story short...my car started smoking and stall(the engine cut off in the middle of the street). I talk to Chrysler about the issue and they mention that it had to due with the recall for an accelerator, so I submitted my car to this particular dealership for repair. After retrieving my car ON THE SAME DAY from the dealership, my car began to smoke & stall and oil ran out of it....again!! I was so scare that a fire would break out so I call the fire department. This was the same situation I describe the dealership about and they did not fix my issue, I have a police witness and video camera footage of my car smoking less than an hour of getting my car back from the dealership. So now I am asking them to return my money or I will file a lawsuit against the dealership and company. This is the third time I had issue with my car and Chrysler never fixes correctly.

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Employees Worked With

Sydney

February 21, 2018

"Poor customer service and Quality of Work "

- ss2004

I visited this center yesterday/ Feb..20,2018 / for a malfunction on my Jeep backup camera and balance. I met the so called "service advisor" Ronald Ea . He told me to pick my car in the afternoon but when I call back at around 5pm, not yet fixed and he told me new camera ordered for morrow morning . Today he gave me a call for pick up at 11:40am every thing set and I paid 96 dollar. Nothing fixed , I still do not know whether I paid for overnight parking or for a service . This is not a first time .while I visited the center for oil change same thing happen,Poor customer service, Poor Qualit of work and Poor complaint handling skill. I have learnt that the technical team at this center lacks professional skill and business ethics.I think deceiving a customer is a cardinal sin, Unless the top management act to improve the service team I don't recommend this center.

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Employees Worked With

Ronald Ea Assistant Service Manager

January 16, 2018

"Horrible service "

- miguel a Alvarez

This place is horrible service my car don’t fix right this technician they don’t about auto mechanics then charge lot money bad service bad tecnicician

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Employees Worked With

Roland EA service representative

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Photos & Amenities

  • Shuttle Service
  • Customer Lounge Area
  • Great Restaurants in Walking Distance
  • Free WiFi
  • Free Coffee
  • Cable TV
  • Television
  • Vending Machines
  • After Hours Drop-Off
  • Authorized Accessories Store
  • Authorized Parts Store
  • Automated Car Wash
  • Children's Play Room
  • Express Service
  • Free Drinks
  • Pet Friendly
  • Quick Lube
  • Rental Car Service Onsite
DARCARS Chrysler Dodge Jeep RAM of New Carrollton, New Carrollton, MD, 20784