DARCARS Chrysler Dodge Jeep RAM of New Carrollton

Excellent Team who Listens! I want to thank Lambert Selenou (Sales Consultant), Frankie Gach, (Sales Manager), and Roxana Lopez, (Finance Manager) of DARCARS Chrysler Jeep Dodge I want to thank Lambert Selenou (Sales Consultant), Frankie Gach, (Sales Manager), and Roxana Lopez, (Finance Manager) of DARCARS Chrysler Jeep Dodge of New Carrollton! I was immediately greeted by Lambert who listened as I told him the type of car I wanted in order to fulfill my day to day needs, the price I was willing to pay because I wanted to live within my means and something reliable. After he didn’t show me the door, He immediately brought me two cars that were within my price range and one that he knew that I would really like (2011 Volkswagen Jetta). (Gorgeous, Clean Car Inside and Out) He was very patient as I called my mechanic and confidant and didn’t try to upsell me. He showed me the Carfax and then asked if we can give you the price that you want and if you are satisfied with the car inside and out, would you leave with it today, I told him YES! Lambert then sent me over to Frankie who worked some magic and next thing I knew, I was introduced to Roxana, who told me that the car was mine if I was satisfied with the price which included extended warranty (Added Care Plus) for 2 years (Well I was shocked, speechless and so very elated!) They were really honest with me because my credit score was a little less than perfect, but this team went above and beyond the call of duty to ensure that my satisfaction was guaranteed at every turn. Sooo, papers were signed and I walked away with my car within a matter of hours. This was by far the most easiest time that I have ever had in buying a car and trust me I have met some characters. So if you are in need of a CAR and DEALERSHIP that truly listens and won’t haggle with you, then you need to RUN, CATCH THE BUS, and/or WALK to DARCARS Chrysler Jeep Dodge of New Carrollton! More

Very Positive Experience My experience with the dealership was positive. The Sales Consultant was very knowledgeable about all of the vehicles on the lot. He answered all of My experience with the dealership was positive. The Sales Consultant was very knowledgeable about all of the vehicles on the lot. He answered all of my questions but did not pressure me. The Finance Manager was friendly and very efficient in processing the sale. More

horrible quality of work the quality of work here is absolutely horrible. Took my magnum in to get the turn signal fixed. The service was not completed and I had to take off the quality of work here is absolutely horrible. Took my magnum in to get the turn signal fixed. The service was not completed and I had to take off work and go back to get fixed again. took my car in to get sway bar fixed $1,200) left and the car wouldn't start 25 minutes later. Finally started and found that the heat wasn't working, the temperature gauge was not moving and then the car started to over heat, and the steering column started making noise. Check engine light came on and throttle censor light came on. took car back a week later and they tell me the heat should work but the heating core may be going bad. I left to find the heat was still not working and the check engine light and every thing else was still happening. Took car back another week later service team bled the antifreeze line and the steering line. Steering got better but nothing else go better. Took car back a week later and was told that I have fluid in the engine and the heads and valves will need to be replaced for a grand total of $2,800 or more. Since the Car is not drivable these things have to be fixed so the car has to stay. The car sat for a week with out anything being done thus I had to rent a care during the holiday and pay holiday rates and the car has been with Darcars for 2 weeks. I only needed a sway bar and bushings and now I cant drive the car. Absolutely being robbed here. So not happy. All the banging they did on the car and they are telling me that these are two separate occurrences that is not caused by them. More

Poor Repairs and Qualtiy of Work 30 days after paying $220 and the complete a/c system failed. I took the vehicle to another Darcars location (Silver Spring) and was informed Darcars 30 days after paying $220 and the complete a/c system failed. I took the vehicle to another Darcars location (Silver Spring) and was informed Darcars of New Carrollton during the original repair charged the unit with 3 lbs of coolant when the unit is only designed to hold 1 lb of coolant, the overcharge caused damage which they are trying to deny and not fix. I now have an $800 repair bill to replace a valve and system line, plus recharge the unit. I have attempted to discuss this with Darcars corporate customer service and after I stated "I have ZERO confidence in your repair capabilities" they offered a disrespectful $40 refund. I am pushing forward with a formal BBB complaint and a complaint with Chrysler Group LLC. More

? August 24th, 2012, (8:24pm) I dropped my car (2006 ? August 24th, 2012, (8:24pm) I dropped my car (2006 Chrysler 300 Touring) off at the DARCARS of New Carrollton, to fix the ETC (Electronic Throttle ? August 24th, 2012, (8:24pm) I dropped my car (2006 Chrysler 300 Touring) off at the DARCARS of New Carrollton, to fix the ETC (Electronic Throttle Control - controls the throttle and sending power to the engine to move the car.) system. The ETC light has been flashing and when that happens, nothing happens when I step on the gas. This issue has occurred a couple of times and I followed what was stated in the manual, until it became a consistent problem, so I took it in. ? Monday August 27th, (10:47am) I was contacted by Herbet Carrillo, who informed me that they had run a diagnostics (I noticed there are two separate diagnostic charges, but they appear to be the same. One they cancel if work is done there, and the other is charged to recoup the money they “supposedly” waive if work is done with them $125, & $109 respectfully) on my car and it stated that the two problems that came up were the Throttle body assembly needed to be replaced & the 3rd cylinder was misfiring and needed the car needed to be Tune-Up. At the same time, the mechanic noticed that the current Throttle Body in my vehicle was new. I informed him that yes, he is right. The current throttle body in my car was new and was replaced by my mechanic the week before; because he had purchased the part from them (DARCARS) and that it was under warranty. He (Mr. Carrillo) said he would verify that the part was under warranty and call me back. ? Wednesday August 29th, (12:03pm), Herbert Carrillo called me back and stated “Mr. Rotimi, I checked with the warranty department and they said that you are correct, the part is covered and you are covered for the part replacement.” I told him ok, and since I do not have to pay for that you can go ahead with the repair. He then said that it’s possible that replacing the Throttle body will not fix the problem, and may still need to go through with the Tune Up (cylinder 3 was misfiring). I said okay, let’s do this first, and then we’ll see where we are at if I need to do the Tune-Up, he said OK. I did not hear anything for another two weeks. ? Wednesday September 5th (Early morning around 9am), he (Herbert Carrillo) called me back and said ‘your car is working now, and is ready to be picked up the total charge is $419.85”. I contacted him back, and said thank you. ? Friday September 7th, 2012 (6:40pm) I went to the DARCARS to pick up my car and paid $539.54. ? Saturday (September 8th) : I proceeded to an engagement I had in Baltimore, and on my way back home (during the harsh storm we had on the East Coast that day), the ETC sensor started to flash again, and the car, once again, became immobile. I was stuck on the road, in the rain, for over 1.5hr until the sensor stopped long enough for me to drive home. ? Monday, September 10th (9:35am Herbert Carrillo); I called Herbert back and told him that the issue was not fixed and explained what happened to me over the weekend. He said I should bring it back in. ? Tuesday the September 11th; on my own dime, I paid $25 to tow my car back to DARCARS of New Carrollton. I did not receive a call about the status, or condition of my car for over a week. ? Wednesday, September 18th (9:24am voice mail from Herbert Carrillo); I was told by Herbert “The warranty company came back and found that the throttle body was not cover, or they were unable to find information on it, so I would have to pay for the part (roughly $180). ? Wednesday, September 18th (4:31pm call to Herbert Carrillo); I contacted Mr. Carrillo and said “This isn’t right; I only did the repair because you came back after VERIFYING that it was under warranty. Now, after over 3 weeks of having my vehicle you come back tell it you misinformed me?” I was very upset. I did not hear from Mr. Carrillo for another 1-2wks, and I decided to contact Customer Care. ? Friday, September 28th, (11:00am Jamie Dobson {301-459-1100)); I spoke with a lady by the name of Jamie, and explained my issue to her. She stated that she will have the Manager, Mike contact me directly ? Friday, September 28th, 4:20pm Jamie Dobson at Customer Care); I called Ms. Jamie back again, and told her I had not received any call back all day. She then proceeded to write a letter and send it to the President, and Manager at DARCARS Chrysler of New Carrollton, informing them that they had not responded to me. ? Friday, September 28th, 4:40pm; after going to Customer Care for a second time that day, I received a call 30mins later from the Manger Mike, informing me of the same issue that was on the table about the Throttle Body. I was very irate, and at this point I went back down to New Carrollton and spoke with Mike (manager) and we discussed the warranty issue with the Throttle Body replacement, as well as I why he was only receiving half the story from his Technician Manager Herbert Carrillo. I explained what I was told by Herbert that the Throttle body assembly was under warranty, only for him to come back over 2wks later to state it wasn’t and I had to pay for it. He apologized, but stated if I could locate the receipt for the Throttle Body assembly purchase so they can locate the warranty and hopefully recoup the lost funds. If I was unable to he said he would take the responsibility for the cost. He also stated they would do another diagnostics on my car on the following Monday (October 1st, 2012) and hopefully get it fixed and back on the road, and in my possession. Again, I did NOT hear from either the manager or Herbert for at least another 1-2wks about the status, condition, or progress of my car. ? Wednesday October 3rd (1:26pm) I called DARCARS to speak with Mr. Carrillo and left him a message. ? Thursday October 4th (5:04pm) I called again, no response. Til this day I still do not have my car, DARCARS Customer relations was extremely rude. and they forge information in an attempt to cover their mistakes. I spoke with Jamie Dobson and she said a Tune-Up cost $424... i paid $539,and she said 'because you authorized the prize, and paid, there is NOTHING TO DISCUSS" and they will not give me a refund. More

I received a recall notice and phone call. Work needed done at dealer. Parts in stock and able to complete work in 15-30 minutes.In all fairness service engine light came on and needed diagnostic testing- done at dealer. Parts in stock and able to complete work in 15-30 minutes.In all fairness service engine light came on and needed diagnostic testing-- 10 minutes tops. Dropped vehicle off prior to opening. Called for update around 1:30-service dept open at 9 am over 4.5 hours and techancian has not looked at vehicle. Said I should probably not expect to get vehicle back and they would contact me-- when tomorrow. Terrible customer service!!! I have not even found out how much they are going to take be for "labor". If it was not for the recall-- I would have NEVER came to the dealship. Hopefully the rest of my experience will be better. More

If you are looking for a place that promotes a culture of moral corruption than this is the place for you.Total slime ball creeps looking to take every last dollar out of you any way they can. These crooks l moral corruption than this is the place for you.Total slime ball creeps looking to take every last dollar out of you any way they can. These crooks lied to us during the whole sale about what an awesome deal we were getting and how they were marking it down a good amount since it was a demo car with over 6000 miles on it. We were in a hurry to pick up our kids from daycare and rushed through the paperwork. Later that night we looked through our paperwork and realized that they had sold us the demo car for full MSRP price with none of the deductions they told us they were doing. We called the next morining and went in there and they seemed quite pleased that they had pulled another sleazy move on a customer. These people make me sick. Karma More

The only one person or department is parts because Mr. Tanner has always been a gentlemen, very professional and would go out of way to help his customer whether on phone or in person he is a plus to your Tanner has always been a gentlemen, very professional and would go out of way to help his customer whether on phone or in person he is a plus to your dealership. As for used car or new cars the Sale manager or the person sitting behind the big desk wasn't even willing to sell me a car he just no I can't sell you that for that price after the salesman approached him didn't even asked me if perhaps he could get me into another car. The service dept. one of service tried to charge $30.00 to $40.00 more dollars than the job called. Because I already got the price from the parts dept. I think they call that up sale. Sometimes something you don't really need they tell you that you need it. That's all I could say more but I'll stop here. Why do I have to go thru all this just for a lousy survey which probably nobody would look at because it's negative. More

we took our 2005 dodge pickup truck for oil and filter change. we were greeted very friendly and taken in right away. Mike told us how long it would be and he was right on the money,we were very pleased w change. we were greeted very friendly and taken in right away. Mike told us how long it would be and he was right on the money,we were very pleased with this visit. More