DARCARS Chrysler Dodge Jeep RAM of New Carrollton

The workshop is liars, they charge for a diagnosis that they don't do, the person in charge is very rude and unprofessional. they don't do, the person in charge is very rude and unprofessional. More

This was a pleasant and awaome experience. I drive from out of state and the transaction was smooth and quickly got me headed back home in my new truck. I drive from out of state and the transaction was smooth and quickly got me headed back home in my new truck. More

Worst service department they never follow up with you and they don’t care after the sales and they don’t care after the sales More

I bought a 2022 Jeep WRANGLER ordered from the factory back in Jan. One of the managers sat down with me and ordered everything. Including Sirius XM Radio which added $1200 to the total price. My Jeep arr back in Jan. One of the managers sat down with me and ordered everything. Including Sirius XM Radio which added $1200 to the total price. My Jeep arrived in Apr 2022. I noticed in May that there is no Sirius XM Radio on this vehicle. The dealership says the factory screwed up and did not install it. Upon further research, including the build sheet which i downloaded online, there is no Sirius XM Radio listed. I paid for Sirius XM Radio on this jeep and they need to make this right. More

My salesman, Lambert, did an excellent job of communicating with me. We agreed on a price, I was sent the necessary paperwork and concluded the sale. Went smoothly as possible considering I live communicating with me. We agreed on a price, I was sent the necessary paperwork and concluded the sale. Went smoothly as possible considering I live 800 miles away. My wife and I flew to Baltimore to pick up the F250. Lambert picked us up at the airport, went back to the dealership and within 30 minutes we were on our way. Thank you for a pleasant experience. Would recommend this dealership completely. More

Highly recommend the team at DARCARS Jeep New Carrollton! I live in Arlington, Virginia. I had been looking for weeks, calling and driving to numerous dealerships all over Northern VA, as well as MD. Fina I live in Arlington, Virginia. I had been looking for weeks, calling and driving to numerous dealerships all over Northern VA, as well as MD. Finally, I called DARCARS New Carrollton and spoke with Tim Ralston, the General Manager. It was a done deal. He was straightforward, honest, and easy to talk to. I got top dollar for my Hyundai trade-in and a great price on the purchase -- an all around fabulous experience leasing my new Jeep Grand Cherokee L. I couldn't be happier. James, the sales consultant, was helpful and accommodating, as were Olu and Cedric. Feels great to get a good deal and have a positive experience! More

What a bunch of losers, run by a loser GM. Not worth your time or your money, they’ll waste them both! Not worth your time or your money, they’ll waste them both! More

This is the worst dealership I've dealt with in my life. All they won't is your money. Avoid this place by all means necessary. Emmanuel the guy who sold me my truck is one complete idiot. He will not retur All they won't is your money. Avoid this place by all means necessary. Emmanuel the guy who sold me my truck is one complete idiot. He will not return phone calls after the sale. He has lied to me a number of times about the vehicle I brought. The rotors are bad and they don't want to fix them and I'm under a warranty. Avoid this dealership! More

****DON'T GO****STAY AWAY**** Only giving 1 star because I can't give ZERO. Worst auto experience of my life. Dishonest with genuine intent to deceive. (the only exception is Ken- the finance guy- he w I can't give ZERO. Worst auto experience of my life. Dishonest with genuine intent to deceive. (the only exception is Ken- the finance guy- he was Great) There was ZERO desire to provide any type of customer service, even when I made it as easy as humanly possible. I gave crystal clear communication and specific questions.. which were met with repetitive disregard and false information. They, (sales rep) specifically, lied repeatedly about several things, which I later discovered and they could not have cared less. Even contacted the General Manger, Tim, directly.. and, despite an abundance of clear examples of wrong doing, he made no attempt to correct or reconcile, beyond a simple apology. He said he would follow up, never did. Give your business elsewhere. Updated February 2022 Despite the "Response on here from Customer Relations" I have attempted to contact them multiple times now.. Zero Response. More

Well when I got there I told them what the price range I was looking for and they were able to accommodate me . They were vary Friendly a couple of days ago I had a nail in my tire I took it to be plugged t was looking for and they were able to accommodate me . They were vary Friendly a couple of days ago I had a nail in my tire I took it to be plugged they took off both of my front tires it Max tire shop and say look at this you still have paper tags on your vehicle these tires are dry rotted I said oh No so I called them with the supervisor from Max and he talk to the manager and the manager saidAs long as Maryland Passed That’s all that matters I asked to speak to Another manager I asked for the corporate number the second manager told me he was the highest person and whatever his decision was thats what stood so I did some research and found out they have a corporate office in Silver Spring and they are reviewing my case I don’t know what will come out of it but after the tire manager told them I can go out and have an accident and really be hurt they didn’t even offer to look at them or to say maybe we have some better use one that we can give you a discount or just give them to you I’ve only had this vehicle about 2 1/2 months I went by myself they saw me coming I would never recommend anybody or go back to them again I have been calling about my tags they kept saying they will call me when they came their bills expire since June 15 when I called to make a complaint found out my tags have been sitting up there yes a good deal is great but passion is better when somebody understandsAnd not try to get over the last year or so people have been dealing with family members not working sick or dying where is the care all they wanted was my coins never again More