DARCARS Chrysler Dodge Jeep RAM of New Carrollton

Worst customer service EVER!!! Isaac, Benjamin, and the GSM of sales are the worst to deal with! I purchased a $52k 2017 Dodge Ram from them that had some light scratches on it. The Isaac, Benjamin, and the GSM of sales are the worst to deal with! I purchased a $52k 2017 Dodge Ram from them that had some light scratches on it. They were supposed to pick my truck up from my work on the Monday after I purchased it and never showed up, no phone call, nothing. I went up to ask what was going on and they said they could do it the following Monday. That Monday came and finally after calling and getting in touch with Benjamin he showed up at 145p to pick up my truck. He brought it back at 4 and said they could only do an estimate on it and it was scheduled for the following Tuesday. I asked several times, so you will come get my truck ok Tuesday and fix all of the scratches along with the fender flare that had a gap in it, along with the interior trim piece that was missing. Benjamin assured me that he would personally pick my truck up that Tuesday and take care of it. Again, no one showed up! That evening the manager of the body shop where I work personally fixed my truck minus the missing interior piece. This was now going on 3 weeks since I had purchased my truck. This is not how you treat a customer who just buys a new vehicle from you. If you say you're going to do something then follow through. Still after all this trouble NOTHING was done to compensate me for wasting my time! This is the worst dealership that I've ever dealt with and would never recommend buying a vehicle from them. Take my advice and go somewhere else to purchase your vehicle. Another issue was they were supposed to pay off my old truck within 10 days. At the 15 day mark I asked what was going on with that and why it hadn't been paid off yet. I got the usual I'm not sure what's going on response. I did not pay a truck payment for my old truck that month because it was supposed to be paid off before my payment was due so again they (Olu) dropped the ball. Highly disappointed in the horrible customer service I received and how they treat people. More

Service I would like to come back to! Would like to give a million thanks to Ronnie Hughes for helping me find the right truck for my big family she did a great job with helping me pick i Would like to give a million thanks to Ronnie Hughes for helping me find the right truck for my big family she did a great job with helping me pick it out I would definitely recommend her to my friends and family to come see her! Thanks again Ronnie:) Better and Johnson Family More

Shopping for a car Thanks to Rhonda Hughes for her time and patience with me while I was deciding on what car to purchase she was very helpful in my decision making Thanks to Rhonda Hughes for her time and patience with me while I was deciding on what car to purchase she was very helpful in my decision making More

A Car Buying Pleasure This dealership has a staff compliment of the NICEST people you'll ever meet! Ronnie Hughes is like family!!! What a sweetheart! The manager, Daniel S This dealership has a staff compliment of the NICEST people you'll ever meet! Ronnie Hughes is like family!!! What a sweetheart! The manager, Daniel Smith was very kind and helpful in pulling together a cost I could afford. I even had a chance to get some help from the service staff to get a question answered and getting a small item added to my new car. WOW! The whole organization is very professional and personable! More

Unexpected purchase Ronnie was my salesperson and she was amazing! She made the entire car buying process seamless. I would highly recommend her to anyone looking to purc Ronnie was my salesperson and she was amazing! She made the entire car buying process seamless. I would highly recommend her to anyone looking to purchase a vehicle. She goes above and beyond to accommodate her clients. More

Greatest Experience Ever My daughter was buying her first car and she was very nervous. I would like to Thank Ms. Ronnie for treating her as if she was her own child. Ms. Ronn My daughter was buying her first car and she was very nervous. I would like to Thank Ms. Ronnie for treating her as if she was her own child. Ms. Ronnie made sure she got what she wanted and for the price she could afford. Greatest sales person I have ever seen in a long time. With her, it was not about the money it was making sure my daughter left happy and satisfied with her purchase. Thanks again for everything. Mrs. G Smith More

Sales Experience She is the best salesperson very knowledgeable and interpersonal skills are remarkable I will definitely return to her she made sure I was well taken She is the best salesperson very knowledgeable and interpersonal skills are remarkable I will definitely return to her she made sure I was well taken care of from beginning to end More

Miracle Deal I worked with Ms. Rhonda Hughes at Darcars Dodge, Jeep, Ram, Chrysler of New Carrollton . Ms. Hughes was very understanding,attentive, and compassiona I worked with Ms. Rhonda Hughes at Darcars Dodge, Jeep, Ram, Chrysler of New Carrollton . Ms. Hughes was very understanding,attentive, and compassionate to my needs due to me having a very complicated deal to try and work... but she definitely got it done! She is awesome and I would definitely send people her way for their next purchase. Thanks so much Ms. Rhonda I really appreciate you and everything you did for me . More

Customer Service Wooow! Visited Darcars at New Carrollton had no clue what I was looking for until I met a wonderful Saleswoman named Ronnie Hughes. She greeted me wit Wooow! Visited Darcars at New Carrollton had no clue what I was looking for until I met a wonderful Saleswoman named Ronnie Hughes. She greeted me with such a warming smile and gentle tone that made me feel comfortable. She listens to you wants and tends to your needs. I walked away with a brand new Dodge and felt great about it! I would recommend everyone request Ms. Ronnie for an overall wonderful customer service experience... Thanks Ms. Ronnie!!! More

Customer service I went in with my brother to look at cars. Ronnie Hughes was very pleasant. Not pushy at all which is a breath of fresh air in the auto industry. Ronn I went in with my brother to look at cars. Ronnie Hughes was very pleasant. Not pushy at all which is a breath of fresh air in the auto industry. Ronnie was knowledgeable about the cars. She exercised patience with him as this was his first car and he had many questions. I would tell anyone looking for a great car buying experience to visit Ronnie Hughes at Darcars! More