DARCARS Chrysler Dodge Jeep RAM of New Carrollton

Rhonda Hughes - Great Customer Service!!!! I have a true appreciation for "GREAT" customer service!!!! Today, I was honored to meet a Sales Rep "Rhonda Hughes" who provided me with not only I have a true appreciation for "GREAT" customer service!!!! Today, I was honored to meet a Sales Rep "Rhonda Hughes" who provided me with not only "great" customer service but attention to detail, completely knowledgeable, and was able to provide keen information no matter what questions I asked. I did not make a purchase today but I will be RETURNING and I will personally ask for Rhonda Hughes to be my Sales Rep!!! Normally, this behavior is overlooked and not acknowledged so I encourage anyone/everyone that will be visiting this location please ask for "Rhonda Hughes" she is well worth your time AND will remind you that "Great Customer Service" still exists!!!!!! More

Great Service ! This dealership has great customer service. The employee i worked with was Daniel Amos Ateker. He sold a car to both me and my brother and we were bot This dealership has great customer service. The employee i worked with was Daniel Amos Ateker. He sold a car to both me and my brother and we were both satisfied. He was patient with us, helped us find great deals, and stayed with us through the very end. He is one of the best employee's at this dealership. More

Excellent customer service Just to say a big thank you to you guys. I never knew that I can have that experience with a dealer. I just came to buy a car and I just fall in love Just to say a big thank you to you guys. I never knew that I can have that experience with a dealer. I just came to buy a car and I just fall in love with your process. I would really like to express my gratitude to one guy especially. His name Daniel AMos ATeker. This guy got a great attitude, an excellent customer service. Easy to deal with. Even though at some point I was not interested, he found the right words to get my motivation back. I will definitely recommend your location to my friends. And please take care of that boy, Daniel Amos, he's a great ambassador of your brand and location. Thanks again. More

Great experience! Daniel was great!! Very knowledgeable about the cars and was very patient with me. I would recommend him if you're looking for a car Daniel was great!! Very knowledgeable about the cars and was very patient with me. I would recommend him if you're looking for a car More

DONT GO! I was idiotic enough to think they would rectify the problem that they created after returning my car last summer, (after having it over a MONTH!) bu I was idiotic enough to think they would rectify the problem that they created after returning my car last summer, (after having it over a MONTH!) but never mind doing that, they can't even take the time to diagnose the problem after having my car for two weeks, and promising to have it diagnosed for close to ONE week. How long does it take someone to pop the hood and tell me what's wrong?? Unanswerable question, apparently. I'll be glad to let you know if I ever find out... Tim was supposed to be my agent in this case, and I can't even get the guy on the phone. If it weren't for Hawa helping me to stay abreast with what was going on I would be completely in the dark. I've already sent two email to Steve the manager, but forget hearing back from him. Basically, you don't matter, and if you want to, go somewhere else. More

Faboulous Experience ! Great Customer Servie! First and Foremost there are always 2 sides to a story! With that being said..Darcars (Carrollton MD) is one of the Best out there if not the Best. I First and Foremost there are always 2 sides to a story! With that being said..Darcars (Carrollton MD) is one of the Best out there if not the Best. I had been having issues either getting financed or the payment being over the top. I found the car I wanted called and spoke with Mrs.Pat King, and the rest is history. I left the dealership with my souped up Chrysler and an affordable payment. I am sure all of the sales associate's are fabulous, although personally Mrs. Pat King is the one whom you want to deal with. She says what she means and means what she says. If she says she is getting you in the car you want with your payments reasonable she will and she can !! I will recommend DARCARS to everyone. !! Thanks so much to EVERYONE @ Darcars for making my car shopping pleasureable !!! #darcarsrock More

CROOKS, LIARS, FRAUDS,HIDING BEHIND THE CHRYSLER'S NAME RUN!!!! DO NOT DO BUSINESS WITH THESE PEOPLE. I WALKED INTO THE DEALERSHIP WITH A 2013 DODGE AVENGER SXT, FULLY LOADED HEATED LEATHER SEATS, U-CONNEC RUN!!!! DO NOT DO BUSINESS WITH THESE PEOPLE. I WALKED INTO THE DEALERSHIP WITH A 2013 DODGE AVENGER SXT, FULLY LOADED HEATED LEATHER SEATS, U-CONNECT BLUETOOTH, GPS NAVIGATION, SIRIUS XM, GOOD CREDIT AND MY OWN FINANCING. I WALKED OUT WITH A BAD VEHICLE , "THE TEST DRIVE VEHICLE", IN WHICH I NEVER EVEN LIKED OR WANTED TO TEST DRIVE IT, (2016 DODGE JOURNEY SE) STANDARD, NO FEATURES WHATSOEVER, NONE, BAD CREDIT (6 HARD INQUIRIES AFTER I TOLD THEM NOT TO PULL MY CREDIT AND IT WAS NO NEED TO PULL IT, I HAD MY OWN FINANCING) AND AN OBLIGATION TO USE THEIR FINANCING OR SEEK AN ADDITIONAL $6000 PLUS FROM MY BANK IN WHICH I DID. NOW I'M STUCK WITH A PLAIN STANDARD VEHICLE AFTER BEING OBLIGATED TO PURCHASE BECAUSE I WAS TRICKED, BOLDFACED LIED TO AND DECEIVED INTO SIGNING A CONTRACT TO PURCHASE THIS UGLY VEHICLE WHEN THEY KNEW I DIDNT EVEN LIKE IT. I WAS NOT SHOWN ANY OTHER VEHICLE, JUST ONE DODGE JOURNEY. THE MANAGERS SAYS THEY ARE SORRY THEY WILL MAKE IT RIGHT BUT YET I MUST COME UP WITH AN ADDITIONAL $7000 MORE DOLLARS. THEY ALREADY CHARGE ME 125% VALUE OF THE CAR THAT THE BANK TOLD THEM THAT'S ENOUGH TOO MUCH MONEY FOR THE STANDARD VEHICLE, AND THE BANK CANT GIVE THEM MORE THAN THAT. THEY LITERALLY WAS TRYING TO GET MORE THAN 125% GREEDY xxxxxxxx. I TOLD THEM VOLUMINOUS AMOUNT OF TIME THAT I DID NOT LIKE THE VEHICLE AND I NEEDED GPS NAVIGATION, SIRIUS XM AND U-CONNECT. THEN AFTER BEING FORCED TO PURCHASE THE VEHICLE THEY CHARGE ME AN ADDITIONAL $1800 AND THEN INSTALLED SOME BOOTLEGGED, AFTERMARKET, REFURBISHED, REMOVABLE BROKEN DOWN PARTS ON THE 2016 DODGE JOURNEY IN WHICH IT SHOULD HAVE BEEN INSTALLED INTO THE DASHBOARD. THE AMOUNT THEY CHARGE ME THEY COULD HAVE JUST GIVEN ME A VEHICLE WITH THESE FEATURES ALREADY BUILT IN AND COST LESS, BUT NAW THEY WANTED TO GAIN MORE PROFIT FOR THEMSELVES BY FORCING ME TO PURCHASE A VEHICLE THAT THEY PROBABLY COULD NOT SELL, IT EVEN HAD PAINT CHIPPED. STEVE KEMP, GENERAL SALES MANAGER, NICOLAS TY, SALESMAN, ROD RICCIARDI, GENERAL MANAGER AND JAMMIE DOBSON, BUSINESS MANAGER ALL DISPLAYS VERY UNETHICAL AND UNPROFESSIONAL BUSINESS PRACTICES. FROM THE SALESMAN TO THE MANAGERS. MS. DOBSON WILL RESPOND TO YOUR EMAIL IF SHE WANTS BUT YET SHE WILL NOT DO ANYTHING TO RECTIFY THE PROBLEM, HECK NONE OF THEM WILL SO I WILL SAY GET A LAWYER IF YOU HAVE ANY PROBLEMS. THEY PROCRASTINATE ANYWAY AND THEY ALL ABOUT STEALING AS MUCH MONEY FROM YOU AS POSSIBLE. THEY WILL SQUEEZE BLOOD OUT OF A TOMATO. THE CHRYLSER'S CROOKS AKA DARCARS. More

Friendly, professional and organized. We did experience a first time good impression of a friendly staff and environment with a knowledgeable, Salesman, a professional approach of our cons We did experience a first time good impression of a friendly staff and environment with a knowledgeable, Salesman, a professional approach of our consideration of a deal that we could not refuse at the time with the Sales Manager and an organized arrangement with the Business Manager for the completion of customer offers and his relentless effort to get us an interest rate that we are with. More

Out $150.00 I wished I had read the reviews before agreeing to go have my car serviced at DarCars New Carrollton on July 14, 2016 because Dar Cars Silver Sprin I wished I had read the reviews before agreeing to go have my car serviced at DarCars New Carrollton on July 14, 2016 because Dar Cars Silver Spring did not have any openings till 3 weeks. I had a recall plus my seat belt light says on and dings for 2 minutes even though my seat belts are fastened on my 2005 Chrysler 300. I was told a fee of $150.00 to run a diagnostic. Hmm, I explained what the issue was (so why was a diagnostic needed) but any repairs would go towards that cost so I agreed. I get a call from Bryan that it is going to cost me another $450.00 to run a further diagnostic because they could not find the cause. This a Chrysler Repair Shop and I have a Chrysler YOU SHOULD KNOW what causes this issue!!! By the way supposedly the recall was repaired, I would hope. Bryan then said after I declined the $450.00 that it could cause further issues down the road. I decided to take my chances. Of course I asked to speak to his manager but I forget to get his name because at this point I am angry that I was being charged $150.00 for a seat belt light that could not be fixed. 2 hours later he returns my call and tells me I have a “RARE” situation that needs $450.00 more to further diagnose the problem. Okay now it is “rare” for the seat belt light to stay on even if the seat belt is fastened. All bull crap to me and I feel that I was shafted and maybe this was a way for them to get paid for doing the recall for free. This is a crappy organization and I wrote on my ticket if anything goes wrong with my car in 30 days they sabotaged it because of the statement Bryan had made. They also had the nerve to say I needed brakes. (I NEVER ASKED THEM TO LOOK AT ANYTHING ELSE) They should have spent that time fixing my seat belt light. UNHAPPY FEMALE CUSTOMER!!!! More

DONT GO! you might have a great experience purchasing, but think about it. Everyone is nice to you while you're giving them money. The REAL test is when an i you might have a great experience purchasing, but think about it. Everyone is nice to you while you're giving them money. The REAL test is when an incident occurs and they're expected to help. I can tell you firsthand, they have failed- MISERABLY. Brought my car in a few weeks ago to be serviced after having issues with it for almost a year, and Steve Flint told me that he would handle things through corporate (I will skip the details of how Jack Tran tried to charge me twice for the same thing), but that my car would be fine to drive, and if I had any issues with my upcoming inspection, then I was to have them contact him, and he would work something out (no idea how that was expected to happen)... 2 weeks later, and I'd still heard nothing. Then it happened, my car DIED. I could no longer drive it ~mind you this is not an older car (2012 Jeep liberty Jet), nor a cheap one, but I could no longer move it an inch, as the car overheated and the red indicator light was on AND beeping. My car was sadly towed there last saturday, and it is friday and my car still HAS NOT BEEN LOOKED AT, and the rental car that was promised to me last night by steve flint, magically disappeared, and I'm no longer authorized to get one. Additionally, steve also promised to have my car looked at first thing this morning and to call me by 10am, but it is almost 1:30 pm, and after my eighth call to them (they don't have an answering service where you can leave a voicemail), being on hold for an HOUR, I still have not spoken to Steve, who told Jack (according to Jack) that he would call me an hour ago (for the second time). Basically I'm getting the runaround, and what's worse is they have my car, my property, and I don't know WHAT they might do to it. If they tried to overcharge me when I initially brought it by, what's to stop them from doing it now?? Hopefully corporate (whom I've filed a complaint with), the better business bureau or the FCC will be able to. We shall see, but when they can't or aren't willing to tell you who the area manager is, or they don't know who's done or said what in the office, I don't have high hopes... If I can give you a piece of valuable advice, DONT BUY A JEEP, and if you have one DONT TAKE IT HERE!!! You'll regret it, terribly. More