"Most incompetent "service" provider"
1 star is too generous for this place. It should be negative stars. Our experience for the last two months to get repairs on a 7 month old Chrysler Pacifica obviously still under manufacturer warranty: 1) Never responded to online request for appointment; 2) After calling multiple times because either no one picks up or it just rings and rings, we finally spoke to someone. The next available appointment for an oil change and to diagnose the two issues was in 3 weeks!!!! 3) At the appointment, the intake person literally had no knowledge about the car and made nonsensical "suggestions" about how the issue can be repaired (the touch screen which had a dead, blacked-out spot larger than a quarter will be repaired by a software update). 4) after car was left with them for a full day, we were told that they have to order parts and would only take 3-4 business days. 5) We waited for two weeks and no one called us to let us know whether parts arrived . When we called, they couldn't find the order, then said parts had been ordered and arrived and someone was going to call us the next day. 6) Of course, no one has actually called us. Multiple attempts to call THEM over the next 3 days have been thwarted by a) disconnected calls; b) actual refusal to look into the issue and a request to call back the next day; c) endless ringing that's never picked up. So, almost 3 weeks after the appointment, we still do not know whether the parts have been ordered or not. Seriously considering trading the car - what's the point of having a warranty if you can never actually get the car serviced when it's needed? Will NEVER buys a car or have a car serviced from any Darcars ever. There is no service and no accountability. There is plenty of incompetence however.
Employees Worked With
Other Employees :
Scott Michaelson, Brian Page
"Not a good experience"
Very difficult dealer to do business with, mainly because of poor communication from the salesperson. Finance people were pretty easy to deal with but the overall experience was below average. I don't think I'd go back.
"Efficient, pleasant, knowledgeable"
- Raiza Bonaparte
Saji & Sam helped me through a difficult time...My step dad had just passed and I had to find the right vehicle and financing for my mom. Both Saji and Sam were WONDERFUL....very patient and handled the transaction in the most professional manner.
I will continue to reach out to them for our future personal and business purchases.