DARCARS Honda

EXCELLENT Customer Service!!! I worked with Suzanne Teta to find the perfect car that would fit my budget and preferences. She was so polite, caring, and helpful throughout the ent I worked with Suzanne Teta to find the perfect car that would fit my budget and preferences. She was so polite, caring, and helpful throughout the entire process. I could really tell that she was looking out for my best interest, not just trying to sell me a car. She allowed me to ask as many questions as I wanted, explained things thoroughly, and made sure that I understood and felt comfortable with everything she was saying. I informed her that my mother's input was very important to me, so she made sure we drove the car to my mother to get her input (going above and beyond what was expected). If you are looking for a car and you want a good deal and excellent individuals assisting you, I wouldn't recommend going anywhere else but Honda of Bowie. You will leave this dealership satisfied, accomplished, and altogether happy! More

Great sales experience followed by horrible service The following is a letter I wrote to the general manager and service manager.....it followed a phone call.........they both opted to not apologize The following is a letter I wrote to the general manager and service manager.....it followed a phone call.........they both opted to not apologize or respond to my concerns. Used car customers are not at all valued and they are unwilling to right their wrongs. I initially placed my salespersons cards in my office for my clients to support him......I have since thrown those cards away. In order to keep customers a positive experience should last beyond the first day. Honda of Bowie does not understand this concept. Hello Mr. Berlant, Following an awesome sales experience, I am very disappointed that I had such a different experience today. After taking my Odyssey home I noticed several things about my new van that were unacceptable. Most notably a picture was drawn on my back seat, untouched sauce was spilled on the floor under the mat, my air conditioning was not cold, my spare key was broken, and my back seat belt was loose from the ceiling. I alerted Mr. Edwards of these items along with my day off and he promptly made an appointment for today to take care of these items. My appointment was today at 10:00 and after checking in I confirmed my phone number so that I could receive a call for pick-up and was dropped off by the shuttle at Bowie Towne Center. After patiently waiting for four hours with no call, I called to check on the progress of my car and to request a pick up. Thirty minutes later I spot the van and start walking towards it. Unfortunately it pulled off. I immediately called the service department and was assured that he'd come right back. By 4:00 he had not returned. I called again and was told that he had other drop offs but he would be there soon. I then moved outside of the window because I didn't want him to leave me again. Long story short, I was not picked up until 4:45. The excuse I was given for my 1 hour 45 minute wait is that another customer was picked up at the town center and they tried to call me 7 times.....but they called the other customer instead. To make matters worst, even though I expressed that my 4 and 5 year old had to be picked up by 5:30, Bill assured me that my car would be ready to go. Not only was it not parked close ready for me to jump in, Bill blatantly disrespected me and embarrassed me in front of staff and other customers. When I expressed that I had been completely inconvenienced and should have never been given a broken key and seatbelt, hot air conditioning, and a brake light that was not operating, he told me "this is what happens when you buy a used car." That attitude is unacceptable and his social skills are not those that I would expect at a managerial level. Although part of the reason I purchased from Bowie is because of the warranty, shuttle service, and oil changes, I feel so disregarded and disrespected that I never want to deal with your service department again nor refer anyone else. More

Great experience! Overall great experience from start to finish. It was a smooth transaction, I didn't feel hassled or like I was getting misleading information (as I Overall great experience from start to finish. It was a smooth transaction, I didn't feel hassled or like I was getting misleading information (as I was from another brands dealership). I worked with Jessica and she was very friendly, knowledgeable, and patient with me! We already had a loyalty to Honda's, but when comparing this experience to the other dealership we went to, our experience here I believe helped us make our decision. More

Jorden Edwards is AWESOME!!! Greetings Mr. Berlant, I just wanted to write to let you know of the exceptional car buying experience I had at your dealership because of my s Greetings Mr. Berlant, I just wanted to write to let you know of the exceptional car buying experience I had at your dealership because of my salesperson, Mr. Jorden Edwards. Because I was making a major transition from a luxury car to a mini-van and making this transition with cash, I was very particular and inquisitive about who I'd be purchasing my vehicle from. I finalized my decision to buy an Odyssey on Mother's Day and between then and last Saturday I visited Brown's, Pohanka, Autonation, College Park, and Fairfax Honda. I had also spoke to car salesman from five additional dealerships. At the end of the day, everyone has the same product for about the same price, however, the reason I purchased from Bowie was because of Mr. Edwards professionalism, extensive knowledge, and follow through. He was straight forward and played none of the sales games that I experienced with others. From the time I called at 9:00am on Saturday morning to the time I left the dealership at 6:30pm, Mr. Edwards gave great customer service and even followed up with a courtesy call. I looked at no less than 10 vehicles in the past two weeks but it was not until I met with Mr. Edwards that I learned key features of this marvelous vehicle, including the under hood features, especially the fact that the engine drops down in case of a head on collision and in case of a side impact the impact is dispersed. I truly drove away feeling less sad about giving up my "cool" because he truly gave me the facts that confirmed that I was doing the right thing for my family. Mr. Edwards is a model salesperson and I appreciate you for having such an intelligent, well-versed, personable, passionate, and committed young man on your team. I will gladly send my friends and family members to Bowie for their Honda car buying needs Dr. Satira Streeter Corbitt More

Exceptional Experience on Every Level! I started my journey to purchase a used vehicle completely nervous and unsure, but by the time I left Honda of Bowie after dealing with Ms. Suzanne Te I started my journey to purchase a used vehicle completely nervous and unsure, but by the time I left Honda of Bowie after dealing with Ms. Suzanne Teta I could not have felt more comfortable or sure of my decision to purchase from this location. Ms. Suzanne Teta was absolutely wonderful! She took the time to understand my particular financial, and family, situation and did everything to help me with every aspect of purchasing a used vehicle, (including helping me move my son's car seat from one car to another for a test drive)! I could not be more happy with the friendly and outstanding service that she provided myself and my family with! Highly recommended! More

Easy and Nice Experiece I needed a car quickly, I look all around online, but went to the Bowie mainly for the convenience of my ride from Crofton. Jessica was so sweet. I needed a car quickly, I look all around online, but went to the Bowie mainly for the convenience of my ride from Crofton. Jessica was so sweet. No pressure, just a regular person wanting to help. I loves it! They definitely did everything to make it comfortable with no stress. Very professional. They made sure my vehicle was spic and span before I drove it home. Definitely give a thumbs up. I'm happy I chose Bowie Honda More

Provided the Best Overall Experience I went to Honda of Bowie through the Costco Auto Buying Program. Highly recommended. The staff was completely professional, friendly, patient, and kn I went to Honda of Bowie through the Costco Auto Buying Program. Highly recommended. The staff was completely professional, friendly, patient, and knowledgable. I was provided the highest customer service and the best experience I could ever imagine. Jessica Heureaux and Honda of Bowie were a God send. More

No Pressure Sales I went to Honda of Bowie utilizing the Costco auto buying program. Jorden Edwards was my representative from Honda of Bowie and he was a pleasure to I went to Honda of Bowie utilizing the Costco auto buying program. Jorden Edwards was my representative from Honda of Bowie and he was a pleasure to work with. Mr. Edwards was a very helpful, professional and friendly salesman. No preasure into buying a car was made which made the whole experience outstanding. I'd recommend Mr. Jorden to anyone considering buying a car from Honda of Bowie. More

professionalism My husband and I recently got an accord at this dealership. We selected that one because of the patience and professionalism of the sale rep. We don't My husband and I recently got an accord at this dealership. We selected that one because of the patience and professionalism of the sale rep. We don't like shopping but we wanted to stay at a certain price range. Mr. Edwards Jorden was very patient with us. We didn't feel pressured or overwhelmed. We were amazed at this calmness with us though we changed our minds on 2 vehicles. He was patient until we found something we were pleased with. I will definitely buy from him again. More

Purchase of new vehicle Highly recommend the easiest way to purchase a car with confidence that you are getting a great deal with a knowledgeable sales representative with a Highly recommend the easiest way to purchase a car with confidence that you are getting a great deal with a knowledgeable sales representative with a reputable dealer. More