DARCARS Honda

SCAM! !!!!!!!!!!!!!!!!!!Maliq Stokes sales person sold me a 2020 Infinity q50 when I asked if there was a second key before I signed the deal he said yes. !!!!!!!!!!!!!!!!!!Maliq Stokes sales person sold me a 2020 Infinity q50 when I asked if there was a second key before I signed the deal he said yes. I buy the car and he gave me one key and a empty tank of gas. I ask about the other key he said they will try to contact the previous owner. I followed up every day regarding the second key and he said we can’t make cut a new key because it’s not a Honda key. I called the manager for 4 days and never received a return call. Finally, I was able to reach the used car general manager he said why didn’t I ask me, and he was unaware and there is nothing he could do. I said if your selling cars why didn’t you say there was one key and he said I should of ask. Well, I asked the sales guy, and he said yes. This is unacceptable and I will never go back to the dealership again. More

I took the car in to fix the air conditioner which is under warranty from Honda. They informed me I needed other services done. I had the other services performed, no confidence that those other servic under warranty from Honda. They informed me I needed other services done. I had the other services performed, no confidence that those other services were done correctly. I went out to the car and it was still blowing warm air. Had to leave the car and it took them from Monday, Tuesday was a holiday and I did not get the car back until Friday. It was technician error, they left off a second snap ring, it took all this time to figure that out. Money should be refunded for the other services rendered as I am not confident that anything was done correctly and all the trouble they have put me through. Customer service is horrible, they do not call, you have to call and you can never get through. The phone just rings and rings and rings. I was also struck by a vehicle while I was there, although I was not hurt. I will never come back to this dealership ever. More

Once you purchase a vehicle, the staff at DARCARS Honda will abandon you. Good luck trying to get any services/assistance after they have your money. They ignore commercial calls, commercial emails, and will abandon you. Good luck trying to get any services/assistance after they have your money. They ignore commercial calls, commercial emails, and even calls/texts on their work cell phones. I purchased a used vehicle from DARCARS in January 2022. The process to purchase went quite smoothly. However, I never got my title (to clarify, I purchased virtually and had a family member drive the vehicle to DE since I was sick). I live in DE, so I attempted to call to inquire... I called, left many messages on the commercial phone line, and no one ever responded. I called/texted employee work cells, and they ignored me. I stopped by DARCARS Honda on Thanksgiving weekend (I live in DE), and I met the general manager, Payam Marandloui. I was told that I cannot get paperwork "because even though we're open, it's a Sunday." However, he offered to sell a car... so apparently he can sell a car on Sunday but not give me paperwork for a car I purchased from his dealership. He told me that I cannot get my title from the dealership, and that I needed to buy one from my local DMV. I contacted my local DMV, and they informed me that my dealership needs to provide my title, since it reflected in their system that DARCARS Honda had my official title. When I asked the DMV about my dealership telling me to buy one from them, she confirmed that they were making me buy a duplicate. When I reached back to the dealership, no response. I contacted the general manager and finance rep, Daniel, directly and they ignored my calls/texts. More

STAY AWAY. I am a resident of Delaware. Bought HRV in April 2022. As of September 13, 2022, I have not received my sticker and registration. The staff is no I am a resident of Delaware. Bought HRV in April 2022. As of September 13, 2022, I have not received my sticker and registration. The staff is nonresponsive. The Voicemail box is full so you cannot leave a message. I drove from Dover, DE to Bowie, MD to get closure. After waiting for over 1 hour, there was nothing done to solve this matter. Monique Gross, tag and title clerk is unprofessional with poor customer service skills. She continued to blame the pandemic for a backlog yet could not prove the paperwork was sent to Delaware. After speaking with Honda Financial, I was told that they had not received the title from the dealership either. They also had an issue with DARCAR Honda not returning calls. Temporary tags were issued 3 times. The tag and title clerk could not provide tracking information verifying the paperwork ever having been sent to Delaware. She suggested that I drive from Dover, DE to the DMV in Wilmington, DE to hunt down the paperwork. Remember there is NO tracking information. What an insult to suggest something so ridiculous when DARCAR Honda has been paid to process tags and titles. It is not by happenstance that my review is almost identical to Lashon B's Yelp review. This dealership should be canceled due to ineptness. I only gave 1 rating because there was no place to put 0. STAY AWAY! STAY AWAY! STAY AWAY! STAY AWAY! STAY AWAY! STAY AWAY! More

This is the worst Honda Dealership. Stay Away. I have been long time Honda Owner and this is my 3rd Honda. I have not experience so much incompetency in my life. I bought my CRV fro Stay Away. I have been long time Honda Owner and this is my 3rd Honda. I have not experience so much incompetency in my life. I bought my CRV from them at the end of May 2022. It is September 8, 2022 and I still do not have my tags even though I reminded them one week before this second temporary tag was to expire. Now I am unable to drive after today until 4 days from now when I was promised I could pick up my tags. During this process management tried to dodge my calls and was rude when I finally was able to speak with someone. I had to call the corporate office to get the unacceptable resolution that I received, but at least I got a response, which was not happening until corporate was involved. More

Rude and unprofessional. Never in my life have I experienced, from any dealership, an experience and turn off such as this. Horrible. experienced, from any dealership, an experience and turn off such as this. Horrible. More

Had an excellent car buying experience, and great first service visit. Exceeded all of my expectations. service visit. Exceeded all of my expectations. More

**UPDATE TO PRIOR REVIEW**We recommend going straight **UPDATE TO PRIOR REVIEW** We recommend going straight to Kerry Dillard, General Sales Manager, if you have any questions, concerns, or complaints **UPDATE TO PRIOR REVIEW** We recommend going straight to Kerry Dillard, General Sales Manager, if you have any questions, concerns, or complaints - and we recommend doing so AS SOON AS any of these arise. Contact him directly (we can't say this strongly enough), and you will learn that he cares about customers' experience at Darcars Honda. You will also learn that there may be alternatives to resolving your issue to which other sales staff may not have access. More