IF YOU CARE ABOUT YOUR VEHICLE LONG TERM DONT BRING IT HERE!! (Short Synopsis- Quality of work is not Thorough)
I Purchased a New Honda Civic 2016 from Rosenthal (Virginia) in 2016 but I'm a Bowie Resident so it's 'convenient' having the Bowie Darcars Honda Location. I've had it serviced here the past 5 years; service & associates professionalism & thoroughness with my vehicle has usually been just mediocre & sometimes you'll come across a truly dedicated caring associate (Twice in 5 years). Today was the last day I will bring my vehicle to Darcars Bowie Honda Location!!
About 3 months ago I brought my vehicle in to get an electrical & battery check because my front amber lights would flicker randomly while the vehicle was parked & off. I was told it was an electrical glitch/malfunction that would not affect performance. Knowing my warranty is near over I ask the young lady to make note of my issue for coming in. Just in case something would happen in the near future it was documented.
3 Days ago my vehicles engine wouldn't turn on & the battery was dead. I use my warranty & Honda care to have my vehicle towed to this location. Upon inspection & before calling to get information on the issue, I am told about charges that my warranty would cover if the associate was thorough & looked my account information up prior to speaking.
Upon speaking with the associate, & informing him that this issue is related to a past visit & an unsolved problem with the vehicle. I ask if notes were left by the last associate, to my disappointment no notes on my issues or concerns were left.
Upon arrival this afternoon I never received an apology, accommodation for the lack of thorough job done for my last visit, or any real concrete information on why my vehicle had the lighting or electrical issue to begin with. Most Honda dealerships wash your car after service when you're a part of the Service Care. That didn't happen. The cashier was eating Chips a Hoy Cookies out the large container while taking credit card transactions. Employees were bickering with each other. Not a professional environment or thorough service center. Save yourself & your vehicle the stress.