DARCARS Honda

Called Honda of Bowie to get things fixed since I have Called Honda of Bowie to get things fixed since I have extended warranty. I also mentioned they could do the Maintence package that was verbally r Called Honda of Bowie to get things fixed since I have extended warranty. I also mentioned they could do the Maintence package that was verbally recommended on my last visit as long as it was under warranty. Brought van in, dealt with the assistant service manager, went over what we discussed on phone. Speaker blown, doors won't lock or unlock with keyless entry, there was a ticking sound (Honda put a new engine in it last year because we had so many problems with it, it's a Lemon) and the DVD player wasn't working right, plus the tire light kept coming on and off and to do the Maintence if it was also included under warranty. He entered it in his hand held computer, pointed and read all the things that were to be done, never mentioned money, never saw a dollar sign. He intentionally kept the screen at a certain place that only showed the wording review of work to be done. I said ok, and this is all under extended warranty? He said yes, I signed. He called me later that night left a voicemail to call him back I was putting my kids to bed, I called the next morning. He was not working that day. I asked status of my van, said I would get a call back. Never did. Called again was told it would be ready the next morning. Go to pick up van. 500 dollar charge. I said I was told it was under warranty. Manager came..we went back and forth about he said she said. I said call the assistant service manager, he lied to me. He called him, I got on the phone said he did sneaky business and said he lied to my FACE taking advantage of a woman, he YELLED at me saying the prices were there on the screen. He showed me what he typed up, not the actual HARD COPY he sneakily got my signature by saying you consent these things to be done? No prices!!!!! I did ask the employee why he called me and left that voicemail, he said it was to go over warranty info. Interesting!!!!!! Manager took phone from me and said he was calling for you to authorize another repair. I NEVER authorized the repair and Honda did it anyway. If this sales associate dishonestly authorized something without me knowing, surely he was capable of lieing to me in the first place. The manager did ask the employee why he authorized extra services without my permission and his answer was "she seemed so adamant about having her the maintenance done" Lie. The Manager refunded that money knowing they were in the wrong, bringing the bill to 300 said it was the best he could do. BEST? WHAT THEY DID WAS ILLEGAL, don't act like your doing me a favor!! He said I could not have my van unless that was paid. The money is not the issue. It's the unethical way that associate dealt with me, and tried to put a spin that my whole purpose was to get the mechanical Maintence done when it was NOT. The employee is a liar and misrepresents the establishment. The manager told The assistant service manager on the phone "you see what's going on here" insinuating I wanted work done for free. Those mechanics work hard, I have no problem paying for services rendered under honest conditions. Not a scummy tactic that possibly ups his commission. The 300 was paid but again, my point is they lied and said I approved extra services over the phone when I did not. So doesn't that make him capable of being a dishonest person? My father had to come (since it is a company van) and said to the manager "so your holding this van hostage until I pay?" The manager said yes. The manager told his employees "under no circumstances give this woman her keys" my issue is with this sales associate and his manager backing up a outright lie. I CALLED BECAUSE MY DOORS WOULD NOT LOCK, a speaker was blown, the DVD player was not working right, the tire light and a ticking sound. The Maintence package was not a priority, but if it was covered then..sure, do it. The manager said none of mechanical work done to the van are covered by warranty in most places. Insinuating I should of known. Again, taking advantage of a woman AND perhaps A COMMISSION SCAM by the sales associate? The cashier, Heather S. refused to give her last name in case this issue went to small claims court as a witness that the manager agreed he was holding my vehicle hostage. She was very disrespectful. That staff sticks together in a very scary way. I forwarded this to the BBB and corporate offices. Honda of Bowie employs a person ( sounds like people from reviews I read) that lie, then turn it on you to make you seem like the liar. So what you have my signature, it was obtained under FALSE pretenses. More

Professional, Respectful Throughout The Process Meagan provided exemplary professional service and was extremely knowledgeable about the car. Meagan and Shawn were respectful to our needs and budget Meagan provided exemplary professional service and was extremely knowledgeable about the car. Meagan and Shawn were respectful to our needs and budget, and were able to secure the price for our budget. If anyone is in need of a durable and well equipped car, visit Meagan and Shawn at Honda of Bowie because they will provide the friendly service and good deal when looking to purchase a vehicle. More

I recently bought a used Ford Escape Hybrid from Honda of Bowie. Our negotiation process was straight forward and fair, no obscured fees or sneaky sales play. I came from out of the area to purchase the ca Bowie. Our negotiation process was straight forward and fair, no obscured fees or sneaky sales play. I came from out of the area to purchase the car because I was looking for a particular year and model that they had in stock. Honda of Bowie was respectful of my time and understood the challenge of driving over an hour to visit their lot. I was able to ask detailed questions over the phone, discuss the sale process and, verbally agree on a price. Our salesperson, Ifiok Umoh, was extremely accommodating and even agreed to hold the car once we committed to visit with the intent to purchase. Of course we had no obligation to buy. Upon arrival the car was up front, clean and ready for a test drive. Our time wasn't wasted and we were given plenty of opportunity to review the vehicle in detail to make sure we accepted its condition. Ifiok even helped go through the used car checklist we brought and noted a few additional check points to consider. Imperfections and defects we pointed out and taken into account in the price. His honesty and integrity throughout the process made us feel very comfortable about buying a used car. The car is beautiful, runs great, and we have no regrets. Even though it is a drive I will certainly be checking out what Honda of Bowie has available next time I am on the market for a new or used car. More

I had a positive response from the moment I drove onto the parking lot at Honda of Bowie. I was greeted with a friendly smile and a wave from the first staff member I saw. Entering the showroom, I was w the parking lot at Honda of Bowie. I was greeted with a friendly smile and a wave from the first staff member I saw. Entering the showroom, I was welcomed by manager Elliott Bourne and introduced to Meagan Bailey, who was warm and friendly and extremely knowledgeable about the product line up. I wasn't sure at first what I was looking for, but Meagan was patient and answered all my questions and asked me a few so that she could help me decide which vehicles to start with. Two days later, my husband and I made an appointment to see the beautiful Civic EX-L that is exactly what I was looking for. From start to finish, the buying experience was flawless, and we will rcommend Honda of Bowie and Meagan Bailey to everyone we know. More

It has been a NIGHTMARE trying to get our BRAND NEW 2014 Honda CR-V (which was PURCHASED at Honda of Bowie) in for service to fix an issue that apparently has plagued CR-Vs, Accords and even Civics over the Honda CR-V (which was PURCHASED at Honda of Bowie) in for service to fix an issue that apparently has plagued CR-Vs, Accords and even Civics over the last 5-6 years. The issue happens on a cold startup and is a rattle/grind sound that is either related to the starter or possibly a "cam actuator gear assembly" that Honda even has a TSB open for. We've tried scheduling our car for service and can't seem to get a solid date/time/answer from anyone for weeks - they act like they don't even believe that we have an issue with the car. When we finally DO get an appointment, we get 10+ email/phone call reminders that our appointment is upcoming, BUT, when we go to drop off the car, the whole dealership is closed due to weather. The weather closure is understandable, but the problem is, we CALLED ahead of time to see if they were even open and the receptionist said "oh yes, we've been open all day and we'll be open until 9 - bring it on in!" So we drive all the way to Bowie, and boom...closed. Seriously??? We went out on snowy/icy roads for NO REASON because a receptionist flat out LIED to us. If we could take this car back and get our money returned, we'd do it yesterday. So much for getting the extended/upgraded warranty - we can't even get a simple problem fixed, and now I worry every day that the car will break down and leave my wife stranded somewhere. It's unfathomable to me that we've had to fight so hard to get a BRAND NEW car fixed, not to mention get a loaner car while it's being worked on. Why on EARTH wouldn't that be standard? It's a NEW car, we didn't do anything wrong, it's a known, ongoing problem that Honda probably should do a recall for - you would think that they'd be bending over backwards to get this issue fixed before something (like, maybe the ENGINE) completely breaks and be HAPPY to give us a loaner vehicle. I'm surprised this dealership is still in business.....avoid at all costs. I could vent all day about how horrible this experience has been.... More

My sales associate Ms. Bivens took great care of me. Honda of Bowie was the only dealership who had the exact color and fully loaded Crosstour that I was seeking. I scheduled my appointment the previou Honda of Bowie was the only dealership who had the exact color and fully loaded Crosstour that I was seeking. I scheduled my appointment the previous evening with Ms. Bivins. She greeted me with the utmost respect and hospitality and didn't waste any time getting to business. She was able to address any questions I had and provided me with a little more informaiton about the vehicle that I didn't know. After the test drive, we got straight to the paperwork and a purchase price that I was able to agree to. At first I was adament about using my credit union to purchase this vehicle. After working with Mr. Davaughn Page, he was able to provide a better intrest rate included with a longer extended warranty. Even that process took less time than I had expected. I would definately recommend purchasing and financing at Honda of Bowie. More

I was looking for a replacement car after the Mazada 3 I had was totaled. I wanted to get a Toyota Corolla, similarly in year and model like another I already have. Progressive insurance directed me to a si had was totaled. I wanted to get a Toyota Corolla, similarly in year and model like another I already have. Progressive insurance directed me to a site that allowed me to review various cars. I came across several cars where I sent in a request to see the cars. All of the responses I got were for me to come in and 'review their inventory of cars'. It seems that they did not care about the car I wanted. I sent a request to Honda of Bowie on 11/28/2013. I got a reply from Jessica Heureaux the next morning saying that the car I requested was available and she was available to show me the car. I called her a few hours later where she gave me all the details on the car and the process for purchasing the car. She even followed up with me on Saturday since I told her that I might go by to look at the car. I went by on Saturday and was very pleasantly surprised that she knew who I was, being that this was the first time we had met in person. She had the keys and car ready for us to take it for a test drive. I told her I wanted the car and I left with the car in less than two hours! She did not have me wait while some manager had to review things or tried to pursue another buyer while dealing with me. I was very pleased with her honesty, mannerism and poise as we went through the hassle-free process of completing the paper work. Jessica has even followed up on my experience with the car since the purchase. I credit this to her professionalism and dedication to her job as a salesperson. I would gladly buy another car from any dealer if she is the salesperson. She is a 5-star salesperson. More

I really enjoyed my experience with Honda of Bowie this past weekend. Kevin Benn is so professional and Elliott had my mom laughing! I even spoke to the Gen Mgr who was a Ravens fan, uugghh, lol. From star past weekend. Kevin Benn is so professional and Elliott had my mom laughing! I even spoke to the Gen Mgr who was a Ravens fan, uugghh, lol. From start to finish (DaVaughn) was very pleasant. I have already referred people to come your way!! More

Salesperson's knowledge of the product we purchased was outstanding. She clearly does her homework in order to prepare to engage her customers. She ensured our phones were synced, a couple of our fav was outstanding. She clearly does her homework in order to prepare to engage her customers. She ensured our phones were synced, a couple of our favorite stations were locked in and the navigation was set up for our trip home! The attention she paid to delivering an immaculate vehicle was also appreciated. During our negotiations, she had competition from a dealership located just 3 miles from our home. We ended up buying from Bowie (20 miles away) because of the added service incentives, Brenda's professionalism and demeanor, and frankly the 'bottom line' price. Hard to believe, but this car buying experience was truly a joy. . . Would highly recommend anyone looking to buy a Honda, to ask for Brenda! More

The reason I returned to Honda of Bowie was from past experiences. If it was possible I had a better buying experience than before. I made an inquiry on the internet and Jessica Heureaux responded. Sh experiences. If it was possible I had a better buying experience than before. I made an inquiry on the internet and Jessica Heureaux responded. She answered my questions and was not pushy at all. I do not like dealing with high pressure sales people. We set up an appointment and I told Jessica what I wanted. From our previous conversation she had a Civic waiting for me to look at and test drive. I had explained to her I did not want to spend hours trying to buy a car. While we test drove the new car she had arranged to have my trade-in appraised. When we returned to the dealership we negotiated the details of the deal. Sylvester Johnson the sales manager remembered me from previous purchases and made sure the deal was the best available. After filling out the finance application I met with Hans Gibbs for processing the loan and necessary paper work. Again no high pressure to purchase add-ons. Jessica then went over all the details of how everything worked and answered all my questions. She was very knowledgeable about the car. The entire process took around two hours which I thought was incredibly quick. Most of the time was spent on me filling out the finance application. I came away with the car I wanted with a great price and excellent financing. I really don't know how things could have gotten any better. I would highly recommend Honda of Bowie to anyone interested in purchasing a new Honda or used car. More