DARCARS Honda

We did the Costco Auto Program and were sent here to work with Travis Jenkins who LIED ABOUT EVERY SINGLE THING. First of all, even though I had called him the day before to say that we would be coming in th with Travis Jenkins who LIED ABOUT EVERY SINGLE THING. First of all, even though I had called him the day before to say that we would be coming in that morning, he kept coming and going and had us waiting around while he was doing some other things, and didn't the paperwork ready either. This was a minor thing as to what is about to follow in my review, but I wanted to mention the lack of customer service from the start. He was finally ready to start, and showed us the Invoice that said how much they paid for the car, and how they could only charge us $200 over that, plus how much they paid for the accessories that came on it. This would have been an easy transaction if it were really that simple and he had not been lying to us. When his final numbers came up $800 HIGHER than the previous dealer that I had been to, I knew something was not right. He kept insisting that was the price that ALL the dealers paid for the car and I wouldn't get it less anywhere else. My husband found the real price that they had paid (off of Edmunds.com) which was almost $1,000 different than what he was saying and called Travis out on it. We should have left right then and there. So of course Travis was magically able to match our previous dealers' price. Then, we asked about a price for our trade-in. He comes back and gives me a price that is $1,000 LESS than the other dealer had quoted me (which I had felt was already low)! When he found out the other dealers' price, he magically matches that price, too. We chose the color that we wanted and he said that he had access to cars all over and could get us any car we wanted. Now, keep in mind, I am 9 months pregnant, and he never offered me water or anything (he got it when I asked for some), and they had me sitting near a window where the sun was blazing through and I was extremely hot and having to fan myself off with a piece of paper. This guy couldn't have cared less. Well, we waited and waited to see if he could find the color combo we wanted. After awhile of sitting there, I called the other dealership to see if they had the color combo I wanted, which they said they did. Travis heard me on the phone with them and he said that he could see their inventory and that they lied to me because they did NOT have it. This is yet ANOTHER LIE THAT TRAVIS TOLD US, because we went to that dealership after this one and they had it sitting there waiting for me in their lot in the exact color combo I wanted. Meanwhile, he pulled our credit so we could talk about financing (on a car that he obviously didn't have and couldn't get). He had us sitting there for several HOURS while he pretended like they were calling all over, including VA, PA, and Delaware! (And yet it was sitting on a lot in Bethesda...) Travis kept coming back saying that they were calling around to find it, but asking me if there was a 2nd color choice I would take and suggesting other combos (obviously from what he did have available). He said that they had ordered one from the manufacturer in my combo and would be there mid-late September if I wanted to do the paperwork today, leave my trade-in and drive a different car temporarily, and then come back for it when it arrived. That does not make any sense, and I wonder what he was going to do when the car never arrived. I suppose it would have made me settle on a different color combo since they had my money, etc. We said that we would think about what to do and go get lunch. Halfway home, we realized that he hadn't given me back my Title and Registration! I know he kept it so that I would HAVE to go back there. When I came back, he said, "Good news. I think I can have it here on Tuesday." You THINK? Either you have it or you don't, and either it is getting delivered or it's not. I told him thank you and kept walking right out the door. The Costco Auto Program was supposed to be straight forward with no need to haggle and getting a better deal than with anyone else. This was exactly the opposite with the worst car buying experiences I've ever had. We wasted almost our whole Saturday by sitting there waiting for a car that he didn't have. Thank goodness I had gone to that other dealership first, or we would have gotten completely screwed by Travis Jenkins. More

We purchased four cars from Honda of Bowie since 2003. We purchased four cars from Honda of Bowie since 2003. Our last experience was to buy two cars. We asked for Ifiok Umoh, because he had sold us o We purchased four cars from Honda of Bowie since 2003. Our last experience was to buy two cars. We asked for Ifiok Umoh, because he had sold us our son's 2008 Civic. Ifiok was so accomodating in helping us find the right car for us and in getting us the best deal for our budget. My son loves his new 2012 Civic and had a great experience buying a new car on his own. We purchased the Odyssey van becuase we wanted another van. However, after two days we felt the van was not suitable for us and asked to exchange it for a CR-V. There was no hesitation on our request. Ifiok went out of his way to make sure we were satisfied with our new purchase. His only concern was that we were happy and could still remain in our budget. He makes the car-buying experience a rewarding one. Davaughn Paige was also so patient and knowledgeable in helping us with the financing. Our overall experience with Honda of Bowie was wonderful. The entire staff makes you feel special and treats you like family. They truly offer honesty, service, and customer satisfaction. We recommend this dealership highly and will send all our friends here and tell them to ask for Ifiok! More

I purchased my third Honda Accord from salesman Allen Weber at this dealership because (1) the Honda Accord is a well engineered and reliable vehicle and (2) personnel at this dealership are people-frien Weber at this dealership because (1) the Honda Accord is a well engineered and reliable vehicle and (2) personnel at this dealership are people-friendly and allow you to "look around" without attempting to use "high pressure" salesmanship. Once I had selected the car that I was interested in, Allan helped me negotiate a remarkably low price with his supervisor. During my visit, I found that Allan was very competent in technical issues related to the car, and, after I purchased the car, he used the bluetooth in my cell phone to set up the hands free phone in my "new" car, saving me the trouble of "figuring it out." I will be back to Honda of Bowie one of these days for my fourth Accord. I wouldn't shop anywhere else. More

From my initial communication with Elliott to the selection and purchase of my "new" used car with the help of Travis, this was an entirely satisfying experience. Travis was friendly, helpful and pa selection and purchase of my "new" used car with the help of Travis, this was an entirely satisfying experience. Travis was friendly, helpful and patient, and never tried to upsell me or otherwise pressure me. There was no line of double-talk, just the information I needed to make a good decision. After I had chosen one of the cars I had come in to see, I realized it wasn't exactly what I wanted after all. Travis found me another car on the lot that was and made me a good deal on it. I would happily buy from HOB again and recommend them highly to anyone who is thinking of getting a Honda...or a Nissan, as they have a sister dealership right next door, Nissan of Bowie -- making their combined acronym "HOBNOB"! How can you not love that? My favorite type of British biscuit! More

My first contact with HOB came via internet from Mr. Lionel Wilson. When we arrived, Mr. Wilson was more than courteous and we never felt rushed to make our decision. He listened to our needs and we cam Lionel Wilson. When we arrived, Mr. Wilson was more than courteous and we never felt rushed to make our decision. He listened to our needs and we came up solutions together. We felt that he was open, honest, sincere and never pushy in assisting us with this arduous task. Mr. Wilson is a credit to your company and is the example of providing good customer service. We will be in the business of looking for two additional vehicles in the new future. Honda of Bowie will be at the top of our list of dealerships to visit first. While we waited for Mr. Wilson to complet his transactions with another customer Mr. Bourne and Mr. Goins assisted us in the process. The transition was fairly smooth and both were polite and offered assistance. During the financial transaction Woody made this part seem like a seamless effort. More

I called the dealership earlier in the day and Travis was very helpful in checking their current inventory to make sure they had the car I wanted in the color I wanted before we arrived at the dealership. T very helpful in checking their current inventory to make sure they had the car I wanted in the color I wanted before we arrived at the dealership. Travis then was very helpful in getting us a good price and matching or beating our other offers for my trade and financing. Jim handled our paperwork quickly so we could leave in our new car! More

I just purchased a Honda Crosstour from Honda of Bowie. This was the first time I walked out of the dealership feeling good about my new purchase. I didn't have buyers remorse, like I have always had in th This was the first time I walked out of the dealership feeling good about my new purchase. I didn't have buyers remorse, like I have always had in the past. Travis was super to work with, he made me feel like I was the only customer in the place. More

RT Yancey very helpful, detail, patience, listen to RT Yancey very helpful, detail, patience, listen to customer needs, honest and reliable. I am happy with the services overall. Will definately come b RT Yancey very helpful, detail, patience, listen to customer needs, honest and reliable. I am happy with the services overall. Will definately come back again in the near future. More

The overall experince was excellent. I felt that I got a fair deal for the new car and the trade in. I received the internet quote in a timely fashion. Myishia was a joy to work with on the deal. She did fair deal for the new car and the trade in. I received the internet quote in a timely fashion. Myishia was a joy to work with on the deal. She did not pressure me, which I appreciate. She had excellent follow through and kept in contact with throughout the process. Ifiok and Myisha did an excellent job on explaining the user manual and the features of the car. The car came with a full tank of gas which I appreciated, and the truck tray thrown into the deal was great. More

This was my absolute best car buying experience to date and I have purchased many cars. Mr. Weber is an asset to the dealership. He was honest, responsive and thorough throughout the transaction. The gen and I have purchased many cars. Mr. Weber is an asset to the dealership. He was honest, responsive and thorough throughout the transaction. The gentleman (sorry I don't remember his name) in the finance office was very efficient and organized. It only took 15 minutes to complete all of the finance agreements and associated paperwork. More