DARCARS Honda

A great experience! I purchased my Honda CRV at Honda of Bowie last week after visiting another local dealership. Mike Wolyn was so helpful throughout the process. He was I purchased my Honda CRV at Honda of Bowie last week after visiting another local dealership. Mike Wolyn was so helpful throughout the process. He was patient, knowledgeable, answered all of my questions and invited me to contact him afterwards if I had any additional questions. I specifically came to him after being recommended by my sister who had purchased her brand new car from him a few months prior. More

Bait & Switch; Used Buyer BEWARE of add'l Reconditioning Fee Let me first say that I had high hopes when I approached this dealership for a used car. When I first inquired about a CERTIFIED car, I got an rather Let me first say that I had high hopes when I approached this dealership for a used car. When I first inquired about a CERTIFIED car, I got an rather quick email response and a call on the phone, but when the sales rep was supposed to call back, they didn't. This happened THREE times with different reps, Regina, Milton and some other one. Finally when I called directly, I got a salesperson, George H, that was courteous and who actually did call me back when he looked into the status of the car. I live 1.5 hours away and I told George what I was looking to pay for the car. He told me that the quoted price online was the best that he could offer over the phone, until I came into the dealership. George further stated that if I come to the dealership to see the car, then they would know I was serious and we could work out a deal. I told him that I was not going to pay the online price and that I did not want to waste both of out times. George said that once I was there, that we would work out a deal. NEVER was there a mention of any additional fees on top of the price of the car, and I'm not talking about the typical doc/processing fees. So, in good faith, I braved the rush hour traffic, which took me 2.5 hours to get to the dealership. I did a quick test drive and looked over the car. When George and I were at his desk, the FIRST draft actually stated that the cost of the car was the online price PLUS a $1.5k reconditioning fee PLUS doc fees and taxes. I was surprised at the additional reconditioning fee since it was NEVER mentioned on the phone and makes the online price VERY misleading. I again re-stated my offer, without the reconditioning fee and reminded George that he said we would negotiate below the online price now that I was at the dealership. Two trips back (to somewhere) to revise the deal, the only thing that changed were the taxes, since I lived in VA. I again reiterated my offer without the reconditioning fee and George went back (somewhere) again. This time, his manager, Lou (I think), came over and acted like this was the first time he has even heard of my offers. Lou also stated that he was NOT going to negotiate away the ADDITIONAL reconditioning fee, nor revise the online offer price AND (get this) he was NOT going to certify the car ANYMORE. At that point, I got up and left after telling both Lou and George, that why didn't they tell me this over the phone so instead of wasting my time. So, to summarize, I was BAITed into driving 2.5 hours to the dealership with the belief that there would be a good faith negotiation below the online price. BUT when I was at the dealership (for 2 more hours with the back and forth) the SWITCH was on the DEAL. The actual deal was much higher than advertised or conveyed over the phone: DEAL = Online price (no negotiating) + $1.5k Reconditioning fee + rescinding the Honda certification (on a car advertised as a "Honda" certified car). When I pointed to the manager, Lou, that I was brought with a certain understanding of negotiation, he just shrugged his shoulders like "oh well". WOW!!! I've bought quite a few cars (new and used) but THIS was THE WORST EXPERIENCE and WASTE of TIME I have EVER HAD at a dealership. I know dealers have to make some money and if you don't like my offer or don't want to negotiate, I understand. But don't waste my time and yours and act like you don't even care. This is the stereotypical car buying experience that sleezy used car dealers made famous and that we all joke and make fun of. But this actually happened at a relatively new and supposedly reputable HONDA dealership. More

Very positive sales experience Stopped in only to look with no intention of buying... then after several hours with the most patient salesperson, I ended up buying a new Accord EX! Stopped in only to look with no intention of buying... then after several hours with the most patient salesperson, I ended up buying a new Accord EX! Yes, I will definitely pay them a visit on my next purchase. Super nice staff here. More

Best car experience Excellent customer service Elisha Howard was the best!!! I searched high and low she made sure my experience was car buying experience was a comfortab Excellent customer service Elisha Howard was the best!!! I searched high and low she made sure my experience was car buying experience was a comfortable one. If you are looking for that perfect Honda go see the staff at Bowie Honda!!?????????? More

Terrible pricing practices Went in to get my brakes changed and asked the price, Zachary told me 235. After I told him I had a coupon for $50 off he wrote the brake service up f Went in to get my brakes changed and asked the price, Zachary told me 235. After I told him I had a coupon for $50 off he wrote the brake service up for $285. Not only that, instead of inspecting the car, they just asked my what service I had done. More

Easiest new car ever! We were referred here by a friend--who apparently tells ALL his friends to come here, he was so happy--and we were super impressed. We don't have the We were referred here by a friend--who apparently tells ALL his friends to come here, he was so happy--and we were super impressed. We don't have the best credit, but they were able to find a loan for us at a better rate than the subprime lender we'd found on our own, and they were able to put us into a brand new HR-V. Our CR-V had been totaled a little less than a week before, when an inattentive driver rear-ended us on the Bay Bridge. We hit the F150 in front of us and the car we'd bought brand-new only a year ago was...well, not much of a car anymore. It was really reassuring to walk into a dealership and get treated like people and not like a number or a profit margin. More