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DARCARS Kia of Frederick
Frederick, MD
117 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 117 reviews
October 14, 2020
We saw a car on CarGurus that this dealer has. I called and talked to a salesman. I had two questions. The first one was "do you still have this car" He didn't know and had to look on the lot? Seems li and talked to a salesman. I had two questions. The first one was "do you still have this car" He didn't know and had to look on the lot? Seems like there would be a better system than that? I told him my cell number so he could get back to me. He never called (6days ago). 3 days later I filled out a email request on the CarGurus sit that was supposed to go to the dealer. No response. Congratulations on being so busy that calls with inquiries go by the way side. More
by duane
Employees Worked With
don't want to get him fired
Helpful October 11, 2020
Very favorable experience...5.0! Friendly, knowledgeable, trustworthy and professional staff. Great internet price! I am proud and happy with new my 2021 K5 EX lease! Kudos to Consultant, D knowledgeable, trustworthy and professional staff. Great internet price! I am proud and happy with new my 2021 K5 EX lease! Kudos to Consultant, Donovan Loudan; Sales Manager, Spencer and the profoundly multitasking Finance Manager whose name I sadly cannot remember. More
by sabrinajones61
Employees Worked With
Donovan, Spencer, Finance Manager
October 05, 2020
I had a wonderful experience at Darcars Kia of Frederick. Brian Berkman is amazing and I will definitely recommend him to friends and family. He's not your typical car salesman. He is very professional, hone Brian Berkman is amazing and I will definitely recommend him to friends and family. He's not your typical car salesman. He is very professional, honest and speaks clearly (and at a normal pace so that you can understand him). Both him and Constantin were very responsive by telephone and email and my overall experience with the entire team was amazing. I visited the dealer on Thursday afternoon and took a car for a test drive. Friday morning I made my decision and the signing was done in less than an hour (Thanks Brenda!!). More
by Audrey S.
Employees Worked With
Brian Berman
August 24, 2020
Darcars was absolutley wonderful. The staff from sales, financing and management, were all very friendly and professional. They made the car buying experience memorable and easy. financing and management, were all very friendly and professional. They made the car buying experience memorable and easy. More
by Shasta
Employees Worked With
Saul Campos
June 30, 2020
Thank you so much ManSour for everything.You are the Thank you so much ManSour for everything. You are the best. Very kind . I will always buy my cars from you and will let everyone know About Kia in Thank you so much ManSour for everything. You are the best. Very kind . I will always buy my cars from you and will let everyone know About Kia in Frederick Maryland Peggy Brooks More
by Sandersbet
Employees Worked With
Man Sour
June 24, 2020
KENNY ROGERS IS THE WORSE MANAGER IVE DEALT WITH SINCE LEAVING THE LAST DEALERSHIP I WORKED FOR! WE ACTUALLY HAD A CONVERSATION ABOUT MY EXPERIENCE. KEVIN WAS PLEASANT UP UNTIL I DIDNT AGREE TO DO THE WOR LEAVING THE LAST DEALERSHIP I WORKED FOR! WE ACTUALLY HAD A CONVERSATION ABOUT MY EXPERIENCE. KEVIN WAS PLEASANT UP UNTIL I DIDNT AGREE TO DO THE WORK AND WAS INITIALLY TOLD THAT MY RECALL WAS BEING DONE AS WELL AS THE COUPLER. BUT WAS TOLD IT WAS FINE WHEN I DIDNT AGREE TO THE WORK! I WAS TOLD BY KENNY ROGERS THAT THE COUPLER WAS DUE TO THE ISSUE WITH THE SERVICES THAT I DIDNT AGREE TO HAVE DONE ‘BELT TENSIONER, ALTERNATOR PULLY, AND VALVE INTAKE $850. I ALSO PAID $99 FOR AN OIL CHANGE AND TIRE ROTATION THAT I WAS ORIGINALLY WUOTED $120 BEFORE I ASKED FOR AN DISCOUNT OF SOME SORT. AND ON THE WORK ORDER IT SAYS THAT THERE WAS AN 27 POINT INSPECTION COMPLETED AND FLUIDS TOPPED OFF, BUT MY COOLANT AND WASHER FLUID IS STILL EMPTY AND HAD TO FILL THEM UP TODAY BEFORE MY TRIP! I PRAY THE OIL CHANGE WAS DONE CORRECTLY! AND THAT WAS THE ONLY SERVICE THAT WAS COMPLETED... THE SERVICE I PAID FOR... HOW CONVENIENT!! THEY JUST WANT YOUR MONEY AND THE LOOK OF THE PLACE REPLICATES WHO YOUR DEALING WITH! GM... START FROM THE TOP AND START OVER CUASE THE CUSTOMERS ARE THE MOST IMPORTANT IN YOUR BUSINESS AND BY TREATING CUSTOMERS THIS WAY ... YOUR BUSINESS WONT STRIVE!! WATCH THE NUMBERS CAUSE IF KENNY ROGERS DOESNT GET HIS CUSTOMERS SERVICE BETTER.... YOU LOSE!!! More
by ssmithwlrauto
Employees Worked With
KENNY ROGERS SERVICE MANAGER
June 23, 2020
The WORST place to purchase a car from! All they care about is taking your money. Be careful and know your stuff before you sign anything! They add numbers in, increasing the price- without informing you about is taking your money. Be careful and know your stuff before you sign anything! They add numbers in, increasing the price- without informing you. They also tell you one thing, then switch up once the deal is ready to be sealed. They have put me in so many situations. Do not buy from them! More
by SNicole
Employees Worked With
Saul Campos
May 19, 2020
Everyone at the dealership was a pleasure to deal with They beat the TCV as listed by Edmunds By $2000 No pressure to buy “add on’s” Would highly recommend it to friends and family with They beat the TCV as listed by Edmunds By $2000 No pressure to buy “add on’s” Would highly recommend it to friends and family More
by Steve
Employees Worked With
Saul Campos
May 10, 2020
Excellent customer service. Good communication with the service rep. Dealerships always clean. Prompt and courteous staff. We have always had a good experience at this location. service rep. Dealerships always clean. Prompt and courteous staff. We have always had a good experience at this location. More
by JoAnn
Employees Worked With
Kenny Rogers
April 29, 2020
Right in right out! T dealership has always been fine for service. My issue is waiting for KIA to fix an issue! Would be nice if they hurry up! It makes it look bad for t T dealership has always been fine for service. My issue is waiting for KIA to fix an issue! Would be nice if they hurry up! It makes it look bad for the factory not to keep up with issues! More
by cindy
Employees Worked With
No idea, Valery and Mike
