DARCARS Lexus of Englewood

Best staff overall. Especially Mr. Luis Tirado was the service advisor. Luis is the best person to work with. He is very cooperative and caring and helpful. Also Grace w Especially Mr. Luis Tirado was the service advisor. Luis is the best person to work with. He is very cooperative and caring and helpful. Also Grace who is at the front desk is very nice and a terrific person to deal with. I congratulate Lexis to have Luis and Grace working at the dealership service center. More

All of the staffs were very kind & nice and gave me good information for the repair. information for the repair. More

Always treated well whenever I come to this dealership for service. Luis was great. He communicated updates regarding the service and helped me decide on the next moves for my vehicle. Grace- an absol for service. Luis was great. He communicated updates regarding the service and helped me decide on the next moves for my vehicle. Grace- an absolute star! I look forward to seeing her every time I visit. More

Luis was the point person for my computer upgrades (not only the Engine Control Computer software, but also two upgrades for the Shift System Malfunction). He was great, polite, super respectful of my time only the Engine Control Computer software, but also two upgrades for the Shift System Malfunction). He was great, polite, super respectful of my time, and kept me updated multiple times throughout! His tech and the cleaning service did a great job too! Also - and I am not sure of her name, but the lovely woman at the front desk is always so warm and friendly and I just love connecting with her whenever I come in! Everyone was so helpful as always - thank you! More

Very happy with service that Eduardo Corona and Grace at the reception desk provided. Eduardo kept me informed about progress made in servicing my car. Grace and Eduardo are very customer oriented. the reception desk provided. Eduardo kept me informed about progress made in servicing my car. Grace and Eduardo are very customer oriented. More

Buyer Beware! ! Dishonorable business practices afoot at 90 Grand Ave Englewood New Jersey. Absolutely disappointing experience with DARCARS Lexus of Englewood Pr ! Dishonorable business practices afoot at 90 Grand Ave Englewood New Jersey. Absolutely disappointing experience with DARCARS Lexus of Englewood Pre-owned department. Was promised a vehicle despite their not accepting multiple offers to pay a deposit and down payment over the phone/online, due distance and other time constraints. Obtained proof of car insurance and paid for a cashier's check to purchase vehicle the next day when I could actually come in. DARCARS were aware of this, and salesperson Jake Weiss reassured me: "The car is yours no need to worry, I will see you tomorrow". Few hours before my appointment the next day, they sold the vehicle to someone else. They then tried to sell me a 'similar' car with 3x the mileage and a year older for similar price. This business does not stand by their words. More

Robin always provides the best service for my vehicle. He checks and takes care of everything quickly and accurately, with a precise understanding of what my car needs. Every time I bring my Lexus in for He checks and takes care of everything quickly and accurately, with a precise understanding of what my car needs. Every time I bring my Lexus in for service, I feel deep respect and gratitude toward him. I’m glad to have the opportunity to express my appreciation for Robin’s hard work, and I want to sincerely thank him once again. More

Thank you - Manager Claudio, Gabriel and Grace! You are A+++ awesome. Super customer care! Very professional, considerate and extremely fast and knowledgeable. Was able to get everything fixed very You are A+++ awesome. Super customer care! Very professional, considerate and extremely fast and knowledgeable. Was able to get everything fixed very fast without an appointment due to immediate repair need. Always happy to deal with you. God bless your heart 🙏 More

Concerned about my RX 350 front tire and Robyn informed me that no worries it was sound but not much tread left. I decided to replace 2 front tires and leave other two. Appreciate her honesty as always and me that no worries it was sound but not much tread left. I decided to replace 2 front tires and leave other two. Appreciate her honesty as always and love the experience with Grace as well. Check out the new expresso machine while you are waiting. Always a pleasure and Robin takes good care of all Darcar customers. More