DARCARS Lexus of Englewood

Subpar communication I brought my eight year old Lexus in for service. I was advised that the service and repairs would not be completed until the following day, as parts I brought my eight year old Lexus in for service. I was advised that the service and repairs would not be completed until the following day, as parts had to be ordered. On the following day, I was not informed until 6:30 p.m. that repairs were complete and the car could be picked up. I should have been given an estimate of the completion time earlier in the day so that I could have planned to have retrieved the car. In addition, the loaner car which was made available to me, according to its dashboard monitor, required routine maintenance and lacked windshield washer fluid. This experience was not compatible with my prior encounters with Englewood Lexus service over the past 15 years. More

Perfect! 10k service on my 2018 RX 350. Everything that had to be done was done....wheel rotation, oil and filter change, cabin A/C filter, and general checku 10k service on my 2018 RX 350. Everything that had to be done was done....wheel rotation, oil and filter change, cabin A/C filter, and general checkup. This reviewer KNOWS it was done,,,,, Englewood service was excellent.....car washed and vacuumed... left in as new condition. Service Consultant Peter Faltraco... couldn't ask for a more knowledgable, professional and polite Lexus person. More

Service Customer service not as good as the past took too long to get back to me did not have parts and this has not been the norm Customer service not as good as the past took too long to get back to me did not have parts and this has not been the norm More

Pleased every time Joel has been my service rep since I’ve been leasing my car and I’m always very pleased with the outcome. This last visit was the first time that I Joel has been my service rep since I’ve been leasing my car and I’m always very pleased with the outcome. This last visit was the first time that I was out of the service warranty and I was concerned they may try and tell me the car needed a lot of things but they did not More

Service Very helpful and polite people Who solved my problem and gave Me all required info to deal with a pressing issue I encounted with my tires Very helpful and polite people Who solved my problem and gave Me all required info to deal with a pressing issue I encounted with my tires More

Employees Very helpful with decision making of purchasing a preowned vehicle and financing options. I was able to pick up the vehicle in a week and not on the s Very helpful with decision making of purchasing a preowned vehicle and financing options. I was able to pick up the vehicle in a week and not on the same day as requested by other facilities More

Great job 👍🏻 The service at this dealership is always great!! Job well done on my truck plus the service adviser Dan was awesome to say the least!! I’m glad I pur The service at this dealership is always great!! Job well done on my truck plus the service adviser Dan was awesome to say the least!! I’m glad I purchased my truck from this dealership and have it service by them because they do a great job More

Fast and Delicious The service excellence has become automatic and expected. No nonsense quick and I'm getting ready for a new Lexus. Very scarey in a good way. ! The service excellence has become automatic and expected. No nonsense quick and I'm getting ready for a new Lexus. Very scarey in a good way. ! More

New NX 300 I went in to look because I was considering trading in my car. Marcus was such a great salesman that I walked out with a new 2018 NX 300. He worked wi I went in to look because I was considering trading in my car. Marcus was such a great salesman that I walked out with a new 2018 NX 300. He worked with me to arrange a deal that worked within my budget and not to mention I absolutely love the new car! More

5k service. Fast and Friendly. Very Friendly and Prompt Attend to my needs. First 5k service was a Joy. Nice to see a friendly and kind explanations. Would love to visit again. Very Friendly and Prompt Attend to my needs. First 5k service was a Joy. Nice to see a friendly and kind explanations. Would love to visit again. Thanks Dan. More