Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
DARCARS Lexus of Englewood
Englewood, NJ
2,290 Reviews
DARCARS Automotive Group represents 40 franchises in 30 showrooms in Maryland, Virginia, Florida, New Jersey, Connecticut, and New York. We’re open and ready to serve you, in store, online and at home.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,290 reviews
June 27, 2018
Excellent customer service experience. Highly recommend. Great facility, great communication, from the service Writer to the mechanic. They kept me updated throughout the whole process. Th Highly recommend. Great facility, great communication, from the service Writer to the mechanic. They kept me updated throughout the whole process. They never disappoint. Thanks again. More
by ronnie_santana
Verified CustomerEmployees Worked With
Service writer, Joel
June 27, 2018
EXCELLENT CUSTOMER SERVICE Went in to look at a possible purchase and Mr.Gomez was so helpful! Very nice, very patient and super informative. I will definitely be back soon. Went in to look at a possible purchase and Mr.Gomez was so helpful! Very nice, very patient and super informative. I will definitely be back soon. More
by Carol
Employees Worked With
Rafael Gomez
June 27, 2018
Great Always a very pleasant experience, they go the extra mile! Needed to have my service expiadited and was accompanied. That’s why I stay with Lexus of Always a very pleasant experience, they go the extra mile! Needed to have my service expiadited and was accompanied. That’s why I stay with Lexus of Englewood More
by JOECHOF
Employees Worked With
Vlada Grigoryeva
June 27, 2018
Good staff Everything is handled efficiently. Friendly staff, customer feels comfortable. Jorge came out to tell me My car was being washed, almost ready to go. Everything is handled efficiently. Friendly staff, customer feels comfortable. Jorge came out to tell me My car was being washed, almost ready to go...wash was bad, streaks, water marks chrome not cleaned, wheels dirty ...maybe it's the equipment More
by JCBONES101
June 27, 2018
Purchase of new vehicle Dick Shores (salesman) was amazing through out the entire process and Simone Morejon (finance) was pleasant, friendly also. Lexus of Englewood is priv Dick Shores (salesman) was amazing through out the entire process and Simone Morejon (finance) was pleasant, friendly also. Lexus of Englewood is priveledged to have them both represent the organization. By far this has been the best experience that my wife and I have had in a very long time while purchasing something significant. GREAT JOB Dick and Simone!! On another note, this is our 3rd vehicle that we’ve purchased from Lexus of Englewood. Alberto & Pura Cabrera More
by Bertrx350
Employees Worked With
The young man whose name I do not remember, but I do know his from pereira, Colombia was amazing and patience in teaching us both about the vehicle and how it best operates. , Dick Shore, Simone Morejon
June 26, 2018
Oil Change Only Disappointment, after being told car was ready and paid, went outside to pick up and had to wait for car about 10 - 15 minutes. Only Disappointment, after being told car was ready and paid, went outside to pick up and had to wait for car about 10 - 15 minutes. More
by bill
Employees Worked With
service rep named Peter
June 26, 2018
Oil change Always friendly, accomidating and done within an hour. Sandwiches, assorted dansihes popcorn, tea, coffee, water were compliments of the dealer as we Always friendly, accomidating and done within an hour. Sandwiches, assorted dansihes popcorn, tea, coffee, water were compliments of the dealer as we waited for the service to finish. Intake gentleman was courteous (I don't remember his name) and front desk was lovely, Mrs. Ramos-Moreno an absolute gem! More
by ASIANDIVA
Employees Worked With
Mrs. Ramos-Moreno
June 26, 2018
Unpleased with my service from Lexus of Englewood I purchased my car in Feb. I went back to Lexus because I loved their customer service and their cars are so reliable . The sale person I had was nice I purchased my car in Feb. I went back to Lexus because I loved their customer service and their cars are so reliable . The sale person I had was nice but he had no clue about selling cars. I had a service appointment last week and I asked them to check the car because I was experiencing different issues, my car would jerk sometimes while driving, my trunk wouldn't close. So I brought it in for an oil change and they never fixed any of the issues. I took it to the Infiniti dealer and they called me back within an hour and told me I needed a brand new transmission and it had some other wiring issues. I find very strange because I be purchased this vehicle with 45000nmiles and only put less the 2000 on it so why would I need a new transmission . Why didn't Lexus tell me any of this vital info when I purchased the vehicle in Feb or even when brought to them just a week ago. So I am very unpleased with the experience I recently had, and i have been going to this dealership for years. I'm most upset about fact I am planning on going a family vacation on Thursday June 28th and what if my car broke down while driving ,the technician working on my car should have disclosed any finds. More
by COLERS22
Employees Worked With
Terry Middough
June 26, 2018
Very friendly Everyone there is very friendly specially Mr Peter. He is very nice guy and also very funny. Well, So far everything's fine. Thank you Everyone there is very friendly specially Mr Peter. He is very nice guy and also very funny. Well, So far everything's fine. Thank you More
by TRING_24
Employees Worked With
Mr Peter
June 26, 2018
Awesome experience! We had (literally) the best service at Lexus of Englewood from the moment we arrived until the moment we drove away in our new car. Mitch and Juan mad We had (literally) the best service at Lexus of Englewood from the moment we arrived until the moment we drove away in our new car. Mitch and Juan made sure we had everything we needed to make the best decision for our auto needs and helped us find exactly what we were looking for in our price range. We left with a car we love and we feel great about our car buying experience. I highly recommend Lexus of Englewood. More
by CLAUDROSS
Employees Worked With
Anthony, Mitch, Juan Cascardo
