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DARCARS Lexus of Englewood

Englewood, NJ

4.7
2,315 Reviews
DARCARS Automotive Group represents 40 franchises in 30 showrooms in Maryland, Virginia, Florida, New Jersey, Connecticut, and New York. We’re open and ready to serve you, in store, online and at home.
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53 Engle Street

Englewood, NJ

07631

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Showing 2,315 reviews

June 26, 2018

Came in for a car check I’ve had a Lexus since 2012. I never had any issues with the service department. They were always nice and very helpful when it came to my car. More

by shawanda_jones32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter
Jun 27, 2018 -

DARCARS Lexus of Englewood responded

Thank you for taking the time to leave this review, Shawanda. Our team strives to build long-term relationships by delivering amazing service to each of our guests. We appreciate your business and look forward to working with you again! Kind regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

June 26, 2018

Oil Change Only Disappointment, after being told car was ready and paid, went outside to pick up and had to wait for car about 10 - 15 minutes. More

by bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service rep named Peter
June 26, 2018

Oil change Always friendly, accomidating and done within an hour. Sandwiches, assorted dansihes popcorn, tea, coffee, water were compliments of the dealer as we More

by ASIANDIVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mrs. Ramos-Moreno
Jun 27, 2018 -

DARCARS Lexus of Englewood responded

I’m glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. I will pass your feedback along to Ramos and our staff, and please feel free to call or stop by if there is anything else we can do to help you. Kind regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

June 26, 2018

Unpleased with my service from Lexus of Englewood I purchased my car in Feb. I went back to Lexus because I loved their customer service and their cars are so reliable . The sale person I had was nice More

by COLERS22
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Terry Middough
June 26, 2018

Very friendly Everyone there is very friendly specially Mr Peter. He is very nice guy and also very funny. Well, So far everything's fine. Thank you More

by TRING_24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr Peter
Jun 27, 2018 -

DARCARS Lexus of Englewood responded

Thank you so very much for taking the time to leave us such a pleasant review! We are dedicated to providing each and every customer with a friendly and professional service experience. I’ll share your comments with Peter and we look forward to working with you again down the road. Kind regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

June 26, 2018

A wonderful experience with great people It's a family. A family of ppl dedicated to Lexus, the most kind people. Everyone stops by to say hello, and I recall a former receptionist stopping b More

by dongkymongky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Kandil
Jun 27, 2018 -

DARCARS Lexus of Englewood responded

Thank you for this excellent review. I am so happy to hear that we could make you feel like a part of the Lexus of Englewood family with your recent purchase. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Kind regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

June 26, 2018

Awesome experience! We had (literally) the best service at Lexus of Englewood from the moment we arrived until the moment we drove away in our new car. Mitch and Juan mad More

by CLAUDROSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony, Mitch, Juan Cascardo
Jun 27, 2018 -

DARCARS Lexus of Englewood responded

Thank you and congratulations on your new car! I am happy to hear that Mitch and Juan were able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Kind regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

June 25, 2018

As awesome as their products Very rare you find a dealership or business for that matter, that are just as thorough in their customer service as they are with the manufacturing of More

by HALORING33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Avagnano
Jun 27, 2018 -

DARCARS Lexus of Englewood responded

Thank you so much for your excellent review. As a team, we are committed to quality customer service and I’m happy that our team was able to show you that. Thank you for your commitment and we hope to see you soon. Kind regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

June 25, 2018

lease car experience Chris Kim is very kind and helpful. This is my third lease with Chris Kim and I will work with him for my next lease again. More

by janet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kim
Jun 27, 2018 -

DARCARS Lexus of Englewood responded

Hi Janet, Lexus of Englewood would like to thank you for your review regarding your recent lease with us. We recognize that this is your third lease from Chris and wanted to say "Thank you". We do appreciate your business and look forward to assisting you with all your future vehicle needs. Kind regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

June 25, 2018

Great people One of the best sales person I have met, he helps you every ways he can when it comes to buying a car, even though I am from tennessee I would still More

by Patel knox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Gomez
Jun 27, 2018 -

DARCARS Lexus of Englewood responded

Thank you for leaving us your positive review. Congratulations on your purchase! Rafael is a valuable member of our team and he will be grateful to read the nice comments you left him. Please come back and see us again in the future with anything else you might need. Kind regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

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