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DARCARS Lexus of Englewood

Englewood, NJ

4.7
2,295 Reviews
DARCARS Automotive Group represents 40 franchises in 30 showrooms in Maryland, Virginia, Florida, New Jersey, Connecticut, and New York. We’re open and ready to serve you, in store, online and at home.
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53 Engle Street

Englewood, NJ

07631

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Showing 2,295 reviews

April 17, 2018

Great job They do a great job taking care of your car and making you comfortable. The front desk was especially helpful. Also good coffee and snacks. More

by PFMOREHOUSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter in service
Aug 16, 2018 -

DARCARS Lexus of Englewood responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we always look forward to working with you again in the future! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 17, 2018

My complimentary 5,000 miles service It was an efficient and courteous service! I brought in my car first thing in the morning (7 am), and they were ready for it. More

by EJY0303
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't remember names
Aug 16, 2018 -

DARCARS Lexus of Englewood responded

That's great to hear! I’m glad our service team provided you with courteous and efficient vehicle service! Thank you for leaving us this review. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 17, 2018

Great service even on Sunday! Dan and Tara were amazing. Turn time was about an hour. Definitely would recommend Dan as point of contact for service. Overall fantastic experience o More

by TIKICHERRY2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan and Tara
Aug 16, 2018 -

DARCARS Lexus of Englewood responded

Thank you for taking the time to write a review and for your business! Dan and Tara will appreciate your positive feedback! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 17, 2018

10,000 mile service Everything went smoothly. The driver was here on time even though the weather was very bad. I commend him! The car was back to our home by 2 pm. We w More

by KJP87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't know the names
Aug 16, 2018 -

DARCARS Lexus of Englewood responded

Thank you for your wonderful feedback. At Lexus of Englewood, we always strive to meet the needs of our customers no matter the situation. Feel free to reach out if you ever need anything else! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 17, 2018

Great experience! Certainly acknowledged I wasn’t at my local economy dealership anymore. Attentive, knowledgeable, answered all our questions, didn’t feel pressured at More

by rruiz01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lee, Jeff Barowski
Aug 17, 2018 -

DARCARS Lexus of Englewood responded

Thank you very much for taking your time to leave us a great review! We greatly appreciate the opportunity to work with you and earn your business. If there is anything else we can do for you please feel free to pay us another visit. Take care! Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 17, 2018

Expensive, but they know what they're doing In contrast to MANY prior visits, I was quickly written up when I dropped off the car; quickly given a loaner; and quickly given my car after paying. More

by John Doe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Didn't get their names
Nov 23, 2018 -

DARCARS Lexus of Englewood responded

Thank you so much for your feedback as well as your loyalty, John. We appreciate building long term customer relationships and we truly value your business. Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 17, 2018

Very friendly staff and excellent service! The staff are very friendly and helpful. I don't remember the staff names, but each of them are nice and professional and can't complain with any of t More

by HTOOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember
Aug 17, 2018 -

DARCARS Lexus of Englewood responded

Thank you for taking the time to write this review. I’m glad to hear that our staff was friendly and helpful! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 17, 2018

Easy purchase This was the easiest car buying experience ever. I spoke with meghan. over the phone and worked out a reasonable price. She held the car for us until More

by Rob W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meghan Ahrens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Ghani
Apr 20, 2018 -

DARCARS Lexus of Englewood responded

Thank you for your feedback and congratulations on your purchase, Rob! We specialize in making things easy for our customers without the hassle. We certainly appreciate your business and I will pass your feedback along to Meghan. Drive safely. Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 17, 2018

Go see Meghan Ahrens at Lexus of Englewood!!!!!! I went to Lexus of Englewood in the hopes of leasing a new IS300. It was the best car shopping experience ever. My salesperson Meghan was the awesome! More

by Jose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meghan Ahrens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meghan Ahrens
Apr 20, 2018 -

DARCARS Lexus of Englewood responded

Congratulations on your new IS300, Jose! Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with an exceptional car shopping experience. I will share your comments with Meghan and we look forward to working with you again down the road. Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 16, 2018

Really bad service Brusque, unhelpful and long delays. Put me off ever buying a Lexus again. I really expected Lexus to go the extra mile, my experience was extremely NO More

by Disappointed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure only the lady at front desk was warm, kind and helpful, the rest... Meh
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